Ambili B
Bangalore
Summary
Dynamic Ecommerce Assistant Manager at The Pet Project with a proven track record in sales and revenue management. Skilled in data analysis and customer relationship management, I successfully implemented promotional campaigns that boosted sales volume. Known for strong leadership and problem-solving abilities, I thrive in fast-paced environments, driving team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Ecommerce Assistant Manager
The Pet Project
Bangalore
09.2024 - 02.2025
- Provided technical support for customers facing issues while placing orders or navigating the website.
- Resolved customer complaints regarding sales and service.
- Generated promotional codes and discounts for targeted campaigns aimed at increasing sales volume.
- Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions.
- Conducted A and B testing experiments to optimize landing pages for higher conversion rates
- Used change methodologies to increase sales and led projects for increased productivity.
- Monitored inventory levels by tracking orders placed through various platforms such as Amazon and eBay.
- Supported sales team members to drive growth and development.
- Tracked KPIs such as page visits, time spent per page, bounce rate, to measure effectiveness of e-commerce efforts.
Store Manager
Reliance Retail Limited
Bangalore
06.2021 - 08.2024
- Structured HR consulting services to support clients during organizational developments and changes.
- Prepared staff work schedules and assigned team members to specific duties.
- Ensured compliance with safety regulations and company policies.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Identified opportunities for cost savings through waste reduction initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Cluster Manager
Da Milano (Italian)
Bangalore
06.2019 - 01.2021
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Oversaw operations across multiple locations, ensuring consistent quality and service standards.
- Scheduled equipment repairs and resolved complex operational issues across multiple shop sites.
- Prepared reports on performance, budgeting, staffing levels, resource allocation and other related matters for senior management.
- Addressed and resolved customer complaints, maintaining high levels of customer service.
- Coordinated marketing and promotional efforts to drive customer footfall and increase sales.
- Analyzed business performance data and forecasted business results for upper management.
Fashion Advisor
H & M (Heniz Marutiz)
Bangalore
03.2016 - 02.2019
- In charge of product sales, cash transactions, visual merchandising, vendor relations, and customer interaction.
- Maintained visually appealing and effective displays.
- Resolving customer concerns, and ensuring prompt service.
- Responsible for achieving sales targets.
- Shrinkage control.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Leader
ZARA (Inditex Trent Retail India Pvt Ltd)
Bangalore
08.2012 - 01.2016
- Ensured proper presentation and display of merchandise according to company standards.
- Resolving customer concerns, and ensuring prompt service.
- Daily replenishment on an hourly basis.
- Daily outfit presentation and detailing.
- Analyzed weekly collection reports, G subfamily analysis.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
Education
B.Com -
Mangalore University
06-2014
Class XII -
Mangalore Board
05.2010
Class X -
Mangalore Board
05.2008
Skills
- Sales and revenue management
- Inventory management
- Merchandising and visual displays
- Budgeting and cost control
- Standard operating procedures (SOPs)
- Marketing and promotions
- Data analysis and reporting
- Customer relationship management (CRM)
- Point of sale (POS) systems
- Leadership and team management
- Problem-solving and decision-making
- Communication and interpersonal skills
- Customer service excellence
- Time management and multitasking
- Adaptability and innovation
- Conflict resolution
Languages
- English
- Kannada
- Malayalam
- Hindi
Languages
English
First Language
Timeline
Ecommerce Assistant Manager
The Pet Project
09.2024 - 02.2025
Store Manager
Reliance Retail Limited
06.2021 - 08.2024
Cluster Manager
Da Milano (Italian)
06.2019 - 01.2021
Fashion Advisor
H & M (Heniz Marutiz)
03.2016 - 02.2019
Team Leader
ZARA (Inditex Trent Retail India Pvt Ltd)
08.2012 - 01.2016
B.Com -
Mangalore University
Class XII -
Mangalore Board
Class X -
Mangalore Board
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