Ambily Viswanathan
Bangalore,Karnataka
Summary
Network Services Compliance/Process Lead for UK & I market from 31/01/2021 till date
UKI SM Compliance lead for Issue Management from 01/05/2017 – 31/01/2021
IT Security Analyst from 19/08/2016 – 01/05/2017
Dispatcher & IT Security Analyst at client site IBM India from 13 / 05 / 2013 – 19/08/2016
Build Order Manager at client site IBM India from 07/08/2012 – 13 / 05 / 2013.
Senior Process Associate with Capgemini, Chennai from 16/11/2009 – 21/03/2011.
Subject Matter Expert’ for ALLSEC TECHNOLOGIES, Chennai from 25/10/2004 – 13/11/ 2009.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
UKI Network Services Compliance/Process Lead
IBM/Kyndryl
01.2021 - Current
- Managed and supported the Integrated Management System (IMS) using IBM/ Kyndryl tools, ensuring compliance with business and customer requirements
- Led initiatives to identify and address non-compliance issues, aligning business processes with established policies and industry standards
- Tracked and analyzed risk and compliance records, including audit findings and KPIs, to monitor and enhance business process controls
- Facilitated stakeholder meetings to resolve compliance issues, demonstrating strong communication and consulting skills
- Provided strategic risk management advice to business owners, improving operational efficiency and compliance with industry standards
- Conducted internal audits and supported external audit preparations, ensuring alignment with ISAE and ISO standards
- Coordinated compliance efforts across departments and with external vendors, ensuring seamless operations and adherence to regulations
- Investigated compliance violations and recommended corrective actions, showcasing analytical skills and a structured approach to problem-solving
- Monitored compliance risks and implemented measures to mitigate potential issues, demonstrating proactive risk management
- Trained teams on compliance processes and presented compliance activity reports to management, highlighting strong communication skills
- Maintained a comprehensive compliance database, tracking audits, risk assessments, and compliance activities to support informed decision-making
UKI SM Compliance Lead for Issue Management
IBM
May2017 - Jan2021
- First point of contact for Issue Management process within UKI Market
- Review the daily Issue Management metrics
- Ensure compliance operational metrics are owned, managed and reported up the chain
- Maintain the process metrics on required level - including quality control, assisting the accounts in G2G planning, driving the plans to closure
- Liaison with Account management for the smooth functioning of the compliance activity of the UKI Accounts
- Analyze the overdue trend in the UKI market
- Initiate meetings among various stake holders in relation to Issue Management
- Interlock with other Service Line Compliance Focal to support appropriate business controls functions
- Interlock with other service lines to drive service improvement plans
- Support central compliance management meetings
- Manage the Issue Management team
- Brought in process change related to Manual extraction file and IAM activities in liaison with UKI market leads, which resulted in considerable reduction in overdue issues related to manual extractions
- Was instrumental in bringing down the overdue in DSC account through working out extension process
- Introduce new tools and services available within IBM
- Introduced Agile Practices and methodology and assisted in setting up Squads in Issue management team
- Worked in relation to automating UKI Accounts daily tracker
- Streamlined Huddle reports
- Initiated one on ones with coordinators on their daily challenges and concerns related to work
IT Security Analyst, Team Lead
Proximo Tech Soft, IBM
05.2013 - 05.2017
- Dispatching the open tickets related to Cirats Issues across the team based on Rhythm, Blue and Jazz
- Providing Weekly metrics to the team Delivery Analyst on the inflow of the open tickets, closed tickets and the back logs
- Manage approved process documents (Change/Incident Management, Health Checking, Issue/Patch management, Service Activation Deactivation, are in alignment with global processes and to ensure all these processes are being followed without deviation as per the IBM policies such as ITCS104, GSD331, ISec
- Responsible for IT Security compliance management for clients
- Ensure patches (APARS) are applied and all issues (CIRATS (Compliance Management Tool)) are closed in time
- Coordinate Change Management by implementing policies and procedures in accordance with ITIL Change Management Guidelines
- Accountable for Filtering changes, managing changes and the change process, chairing the CAB and the CAB/Emergency committee, Reviewing and closing of Requests for Change – RFCs and Management reporting and providing management information
- Receiving Issue notification according to non-compliance existed on the server (Operating System or any Application) from Health Checking team
- After the issue is notified, need to get the proper action plan to resolve the violations according to proper time frames set by IBM policies and Procedures
- Liaising with Issue Resolver (Technical team, Service Delivery Manager, DPE and Customer etc.) to build action plan to ensure that plan can be completed by target date.
- Identifying customer participation and dependencies in plan
- Identifying if Service Management or Legal need to be involved until fully resolve deviation.
- If non-compliance cannot be resolved, issue action plan should be updated with, obtaining customer approval to exemption to policy for this non-compliance
- If Issue is not resolved within time frame, it will be extended with necessary customer approvals
- Audits: Audit Focal for Arcadia SARM Team
- Worked for Audit Readiness Project to ensure infrastructure is Audit ready at any point of time.
- Have been one of key members in implementing GDF in the team
- Global Delivery Framework: The GDF is a set of delivery practices based on the Lean principles that enables consistent global delivery excellence
- Conduct a Risk Analysis and Impact of any potential threat based on Security Alerts
- Enabling the Communication of Security Alerts and Best Practices/Process/Procedure to the Organization Tech Team
- Manage CEP (Server Baseline info) exists and is current
- Manage whether Work Instructions are available and up to date in QMX for the tasks in the CTAM/CTM (tasks that we execute)
Build Order Manager
Proximo Tech Soft/ IBM [Client]
08.2012 - 05.2013
- Interfacing with the Account Team / Project Managers and getting the requisite information for the new builds
- Generating the new Build Orders in the Maximo system using the data available in the Build Sheet
- Assignment of the respective Work Packages to the relevant teams in the Maximo system
- Keeping the PM Community abreast of Build Centre capabilities
- Ensuring that the defects raised in the Build Orders are tracked and work with the Knowledge Manager to affect any modifications pertaining to the defects
- To work with the Account team to ensure that the Build Sheet has all the requisite information to ensure a smooth Server Build process
- Provide access to the TSRM Tool
- Identify projects at risk of missing baseline delivery date
- Identify resource type bottlenecks and provide increment recommendations
- Notify Project Manager of change to baseline delivery date
- Manage project priority assignment based on management direction
- Provide training on Soft skills
Senior Process Associate
Cap Gemini Business Services India Ltd
11.2009 - 03.2011
- Developed world-class methodologies for transitioning and transforming Finance and Accounting operations into value-adding business functions
- Plan, implement and conduct training programs related to Voice, Accent and Process
- Provided training to new employees and internal/external clients on technical issues
- Handling escalated issues and acting on the issue to close the issue in the short time possible
- Audited the invoices processed by the processor for External and Internal purposes
- RCA done on each sample taken
- Propose solution for and advice the processor
- Hold discussion with the clients on the new updates and educate the processors
- Stick the update in print outs in each bay to help the processor to maintain 100% quality
- Prepared daily reports on the invoices processed in queue and analyze the workflow
- Auditing done effectively to meet the SLAs and KPIs
- Audit randomly picked samples to ensure quality maintained throughout the process
- Submitting the audit report to the client and top management on or before the deadline
- Handled client complaints and escalations; resolved them to the satisfaction of the client within the deadlines
- Attending weekly calls with clients regarding process improvement and issues
- Performing audit check from sample processed and does 100% audit check on the rejected items
- Acted as an expert in the payments
- Member of delivery excellence team
- Always strived to produce 100% accuracy in the processes
- Trained new associates on the Process, Quality, Voice and Accent
- Conducts statistical analysis on quality metrics reports to ensure that it is within control limits
- Prepares metric updates for processors
Subject Matter Expert
ALLSEC TECHNOLOGIES PRIVATE LIMITED
10.2004 - 11.2009
- Involved in end-to-end functions of Accounts payable department
- Handling escalated issues and acting on the issue to close the issue in the short time possible
- Liaison with the suppliers and market regarding unprocessed documents
- Analyzing the payment problem of the supplier and resolving the queries by coordinating with processing team in India and Controlling/Approval team in USA / Sweden
- Prepare Daily/Monthly reports of Call/Fax metrics, training new recruits for the process
- Received ‘Employee of the Month award for exemplary performance for the month May’09
- Converted more than 150 suppliers from check mode to EFT mode
- Guided more than 175 suppliers to access Covisint and e-payables system
- Received Ford spot recognition awards for reducing the invoice count for production payments, making consolidated garnishment checks, setting up supplier for EFT payment mode and reducing the count of rejection for EFT
- Participated in Black belt audit process
Education
Master of Arts - English Language and Literature
Maharaja's College, Mahatma Gandhi University
Kerala05.2004
Skills
- Leadership trained
- Customer focus
- Workflow design
- Compliance review
- Compliance monitoring
Digital badges
- Security and Privacy by Design Foundation
- Enterprise Design Thinking Practitioner
- Enterprise Design Thinking Co-Creator
- Cognitive Practitioner
- IBM Agile Explorer
Certification
- ISC2 Certified in Cyber Security
- ITIL V3 2011 (EXIN)
- ISO27001 LA
- Certified Risk Manager
Functional exposure
Ensuring continuous interaction with the clients to make sure that area of concern can be worked upon for improved service levels., Setting out quality standards for various operational areas, ensuring a high-quality client experience while adhering to the SLA’s and work processes., Preparing presentation for the client briefing the SLA and the Quality on a day-to-day basis., Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize client satisfaction level., Training & monitoring the performance of team members to ensure efficiency in process operations and meeting organizational targets.
Timeline
UKI Network Services Compliance/Process Lead
IBM/Kyndryl
01.2021 - Current
IT Security Analyst, Team Lead
Proximo Tech Soft, IBM
05.2013 - 05.2017
Build Order Manager
Proximo Tech Soft/ IBM [Client]
08.2012 - 05.2013
Senior Process Associate
Cap Gemini Business Services India Ltd
11.2009 - 03.2011
Subject Matter Expert
ALLSEC TECHNOLOGIES PRIVATE LIMITED
10.2004 - 11.2009
- ISC2 Certified in Cyber Security
- ITIL V3 2011 (EXIN)
- ISO27001 LA
- Certified Risk Manager
UKI SM Compliance Lead for Issue Management
IBM
May2017 - Jan2021
Master of Arts - English Language and Literature
Maharaja's College, Mahatma Gandhi University
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