AMBITI HARSHA VARDHAN

Creating user accounts. · Troubleshooting hardware-related issues in physical servers · Handling change management calls. · Handling Daily review calls. Performing changes on production servers

· Delivering Expert Troubleshooting Support: Providing continuous technical support to enterprise-level clients, addressing Windows and VMware-powered infrastructure hosting major OS platforms, resolving issues efficiently.

· Issue Ownership: Taking ownership of customer issues reported, ensuring resolution by researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues promptly and effectively.

· Escalation Management: Following standard procedures for proper escalation of out-of-support and unresolved issues to the appropriate Engineering and internal teams for further assistance and resolution.

· Sev1 Troubleshooting and Critical Incident Resolution: Handling and troubleshooting Sev1 incidents and production impact cases with a focus on minimizing downtime. Continuously working on critical incidents, resolving them to minimize disruptions to client operations.

· Multifaceted Support: Offering comprehensive support to customers through calls, remote sessions, and emails for issues related to VMware products, virtualization, OS deployment, storage, network, and administration.

· Virtualization Knowledge: Working with virtual machines and Hyper- V, addressing data center issues, and providing assistance with VMware technologies. Managing Windows server 2012 & 2016 environment.

Performing windows patching.

• Administration of VMware vSphere
• Good knowledge on Cloud computing
• Good knowledge on VROPS Monitoring Tool
• Knowledge in Data center and Server farm environment
• ESXI patching maintenance
• VMFS experience adding removing datastores lun in Vcenter
• Familiarity with various Monitoring tools platform tools such VROPS and ticketing tools
• Experience on High Availability, Distributed Resource Scheduler & Resource Pools
• Solid experience on vMotion, Storage vMotion, Update Manager
• Worked on VMFS Datastore, Host profiles, Resource Management and Performance Monitoring
• Creating and Managing Virtual Machines and Templates
• Installing VMware Tools for Virtual machines
• Troubleshooting hardware related issues in servers
• Troubleshooting ESXi and VM related issues
• Raising case with product vendors if any failed hardware parts found.

· Experienced in performing Cloning, Cold Migrations and Hot Migrations.

· Involved in Installation, Configuration, and Maintaining of Microsoft Windows 2008/2012 Servers.

· • Providing 24*7 on-call and remote support to resolve critical and non-critical tickets.

· •Worked on Incident & Change request tickets.

• Managing Windows server 2012 & 2016 environment.

• Creating user accounts.

• Troubleshooting hardware-related issues in physical servers

• Handling change management calls.

• Handling Daily reviewcalls.

• Handling incidents related to issues like disk space, CPU utilization, Memory, Backup issues, permission issues, etc on Windows servers.

• Performing changes on production servers

• Performing windows patching.

VMWARE:

· Administration of VMware vSphere

· Good knowledge on Cloud computing.

· Good knowledge on VROPS Monitoring Tool.

· Knowledge in Data center and Server farm environment.

· ESXI patching maintenance. VMFS experience adding removing datastores lun in VCenter.

· Familiarity with various Monitoring tools platform tools such VROPS and ticketing tools.

· Experience on High Availability, Distributed Resource Scheduler & Resource Pools.

· Solid experience on vMotion, Storage vMotion, Update Manager.

· Worked on VMFS Datastore, Host profiles, Resource Management and Performance Monitoring.

· Creating and Managing Virtual Machines and Templates.

· Installing VMware Tools for Virtual machines.

· Troubleshooting hardware related issues in servers.

· Troubleshooting ESXi and VM related issues.

· Raising case with product vendors if any failed hardware parts found.