Ambreen khan
content moderator
Mumbai
Summary
Dynamic professional with a proven track record at Accenture Solutions Private, excelling in content management and fostering teamwork. Demonstrated expertise in enhancing online safety and user satisfaction through effective content moderation and customer service. Skilled in leveraging excellent communication and cultural awareness to drive positive outcomes and improve platform quality.
Personable and collaborative individual with keen eye for detail and passion for maintaining safe and respectful online community. Possesses knowledge of digital communication standards and content review processes, combined with proficiency in using moderation tools and platforms. Committed to fostering positive user experience through diligent and fair content evaluation.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Content Moderator
Accenture Solutions Private
01.2022 - Current
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reduced response time for content review, ensuring a safer online environment for users.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
- Assisted with establishing clear escalation procedures for handling particularly challenging cases involving sensitive issues or complex violations.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Elevated collaboration among moderator teams by actively participating in meetings, discussions, and information sharing sessions.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Selected relevant images to accompany content for maximum impact.
- Researched topics to create accurate and engaging content.
Customer Service Sales Representative
Magicbricks.com
06.2019 - 01.2020
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Teacher
Treehouse Play School
03.2007 - 03.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
Bachelor of Arts -
Kanpur Vidhya Mandir
Kanpur,Swaroop Nagar 04.2001 -
Skills
Content management
volunteer work, community service, Net surfing,
As a volunteer in social gathering and community programme for professional and personal purpose i can communicate more and more people which is another part of my hobby,I like to highlight my self everywhere,I love to be volunteer for my own will without any charges,
I like net surfing which keeps me aware about all agendas ,updates and events, I engaged myself on social sites for learning purpose,exploring new things and skills.
Exploring is one of my best hobby i love to do exploring in every area like if i am cooking so try to explore something different,keeping ideas and innovation on every work which i love to do.
I like reading Islamic historical events also.
Timeline
Content Moderator
Accenture Solutions Private
01.2022 - Current
Customer Service Sales Representative
Magicbricks.com
06.2019 - 01.2020
Teacher
Treehouse Play School
03.2007 - 03.2012
Bachelor of Arts -
Kanpur Vidhya Mandir
04.2001 -
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