Ambrose Chandekar
Nagpur
Summary
Customer Service Executive with extensive experience at Tech Mahindra, recognized for enhancing customer satisfaction through effective problem-solving and in-depth product knowledge. Proficient in customer relationship management and service improvement, consistently resolving escalated issues to ensure timely resolutions and a positive customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Tech Mahindra
Pune
10.2023 - 07.2025
- Enhanced customer satisfaction by addressing issues with expert and approachable service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Executive
Hexaware Technologies
Nagpur
06.2022 - 09.2023
- Resolved customer inquiries across multiple communication channels with efficiency.
- Enhanced customer experience by providing comprehensive product knowledge.
- Trained new staff on customer service protocols to ensure consistency.
- Handled escalated issues promptly, ensuring timely resolutions for customer satisfaction.
Education
Bachelor of Arts - Humanities
Hislop College
Nagpur, Maharashtra06-2018
High School Diploma -
Decent Junior College
Nagpur, Maharashtra02-2012
Vinayalaya Convent School
Nagpur, Maharashtra03-2010
Skills
- Customer relationship management
- Product knowledge
- Problem solving
- Service improvement
- Communication platforms
Accomplishments
- Awarded as a star performer twice at Hexaware Technologies in the months of March and May 2023.
- Awarded as Best Performer(Spotlight winner) at Tech Mahindra in the month of Sept 2024.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Activities
- Sports
- Drawing
- Bike Riding
Timeline
Customer Service Executive
Tech Mahindra
10.2023 - 07.2025
Customer Service Executive
Hexaware Technologies
06.2022 - 09.2023
Bachelor of Arts - Humanities
Hislop College
High School Diploma -
Decent Junior College
Vinayalaya Convent School
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