Ambrosia Hill
Gary
Summary
Energetic and personable customer service professional seeking an opportunity to leverage strong communication skills and passion for providing exceptional client experiences. Committed to delivering prompt, courteous, and effective assistance to customers. Eager to contribute to the growth and success of a dynamic organization.
Overview
13
13
years of professional experience
Work History
Automotive Sales Advisor
Teleperformance
04.2023 - Current
- Assisted customers with service and repair needs, upselling on service and maintenance packages
- Managed customer inquiries and concerns through effective communication and problem-solving skills
- Performed thorough post-service follow-ups to ensure customer satisfaction and address any remaining concerns
- Developed and implemented customer satisfaction initiatives, resulting in increased customer loyalty
Co-Operator
Nexus Employment Solutions Plus, Inc.
02.2022 - 03.2023
- Read and interpret blueprints and diagrams to select a secure machining position and ensure quality production
- Adjusted settings to accurately complete tasks in accordance with EPA and OSHA safety guidelines
- Determine and report faulty equipment, including filling out hourly inspection sheets based on production quality
- Ensure sufficient supply of raw production materials on a daily basis to guarantee uninterrupted and efficient operations
Pharmacy Technician
Walgreens
01.2015 - 11.2019
- Assist pharmacist with filling and dispensing of prescriptions according to federal and state laws
- Provide prompt customer service while answering questions, locating items or referring customers to the pharmacist for medication information
- Cash handling and processing payments
- Contacting insurance companies for patient coverage
- Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone
Healthcare Customer Representative
Teleperformance
02.2012 - 10.2015
- Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates
- Research caller’s issues/problems and find solutions
- Assist in resolving balances on the patient account
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
Education
High School Diploma -
Merrillville Senior High School
Skills
- Active listening
- Call Center Operations
- Time Management
- Multi-tasking
- Microsoft office
- Salesforce CRM
- Communication
- Customer Service
- Technical Support
- Problem-Solving
- Data-driven decision-making
- Computer Literacy
- Strong negotiation skills
Timeline
Automotive Sales Advisor
Teleperformance
04.2023 - Current
Co-Operator
Nexus Employment Solutions Plus, Inc.
02.2022 - 03.2023
Pharmacy Technician
Walgreens
01.2015 - 11.2019
Healthcare Customer Representative
Teleperformance
02.2012 - 10.2015
High School Diploma -
Merrillville Senior High School
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