Ameena Musavir
Relationship Management & Engagement Specialist
Vijayawada
Summary
I Ameena Musavir is an Ambitious & bilingual customer care professional with expertise in Automobile industries. Hoping to utilize background in exemplary interaction, problem resolution and efficient research in a customer executive role. I am currently working as a Customer Care Manager at Lucky Hyundai in Vijayawada and looking for a better opportunity to polish my management skills and prove a valuable asset for the organization.
Overview
6
6
years of professional experience
1
1
Language
Work History
Alumni Relations Officer
Siddhartha Academy of Higher Education
12.2023 - Current
- - Enrol passing-out students into the Alumni Association and maintain an updated alumni database with contacts, achievements, and positions.
- - Organise Alumni Meets, Silver Jubilee Reunions, and university-level gatherings; coordinate annual/biennial alumni events.
- - Arrange alumni lectures, webinars, and mentoring programs for student career guidance, higher studies, and entrepreneurship.
- - Build industry linkages through alumni networks; explore internships, placements, and research collaborations.
- - Issue circulars, newsletters, and updates; maintain the alumni portal/website for engagement.
- - Encourage alumni contributions for scholarships, research, and development; ensure transparency in fund utilisation.
- - Identify and recognise distinguished alumni; strengthen ties with alumni across India and abroad.
- - Collect alumni feedback for institutional growth; address issues in coordination with authorities.
Customer Care Manager
Hyundai Motors
08.2021 - 11.2023
- Interacting with customers and handling customer queries and complaints in a timely manner.
- Following the daily operations of the customer service department.
- Making weekly & monthly reports and surveys.
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers.
- Keep records of interactions and transactions of customer, keeping record of details of customer complaints, inquiries, and comments.
- Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly.
- Staying current on the latest industry trends and techniques.
- Maintaining relationships with profitable customers.
- Manage a team of customer service representatives in dealing with complaints and inquiries.
- Establish and monitor the standards for customer service in the company, using a recognized and comprehensive benchmark.
- Identify tasks critical to keeping customer satisfaction levels in check.
- Select, hire, and train new team members.
- Network with various departments and groups that are involved in customer support, orders, and processing.
- Ensure maximized productivity and minimized costs.
- Encourage and motivate team members for continuance of quality.
Digital Marketing Manager
Garapati TATA Motors
07.2022 - 10.2022
- Handling digital marketing on all digital platforms, exclusively handling sales of Electric Vehicles.
- Research advertising trends, competitors’ pricing and products
- Decide on appropriate placement of ads
- Determine what content will reach customers
- Publish digital marketing content online
- Implement email marketing campaigns
- Monitor social media and Google Analytics
- Conduct market research to inform campaigns
- Following the daily operations of the customer service department
- Making weekly and monthly reports and surveys
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
Business Development Executive
Thasjeel
08.2019 - 07.2021
- Offering all kinds of important online and offline document services like visa application, new company establishment documentation, submitting all related documents to related government authorities to help the customers to meet their needs and have peace of mind while we are doing the service.
- Maintain current client relationship and identifying areas for potential clients
- Contacting potential clients to establish a business relationship and meet with them
- Develop new service areas and endorsing services we offer through various methods
- Research the latest in the business industry and creating new opportunities to expand business
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
Education
Diploma - Interior Designing
Samana College for Design Studies
12th Intermediate Board - AP
NRI College
SSC - undefined
Mahita Public School
Bachelor of Science - Bsc
Capital University
Jharkand 04.2001 -
MBA - Business Analytics
Amity University
MBA 04.2001 -
Skills
- Personalized Customer Service
- Excellent communication – Can effectively communicate with customers, team members, and other stakeholders
- Interpersonal Skills- build relationships with customers and team members, as well as other stakeholders
- Problem-Solving Skills – Can identify and resolve issues that customers may face
Disclaimer
I hereby declare that all the information furnished is correct to the best of my knowledge. Place: Vijayawada, AP, India Ms. Ameena Musavir
Timeline
Alumni Relations Officer
Siddhartha Academy of Higher Education
12.2023 - Current
Digital Marketing Manager
Garapati TATA Motors
07.2022 - 10.2022
Customer Care Manager
Hyundai Motors
08.2021 - 11.2023
Business Development Executive
Thasjeel
08.2019 - 07.2021
Bachelor of Science - Bsc
Capital University
04.2001 -
MBA - Business Analytics
Amity University
04.2001 -
12th Intermediate Board - AP
NRI College
SSC - undefined
Mahita Public School
Diploma - Interior Designing
Samana College for Design Studies
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