AMEENAKSHITH BODDU

Key Responsibilities:

• Technical Support:Provide first-level support for technical issues via phone, email, chat, or in-person.
  Troubleshoot and resolve hardware and software problems, including installation, configuration, and maintenance issues.
  Diagnose and resolve network connectivity issues, including VPNs and Wi-Fi.
  Escalate complex issues to higher-level technical teams or specialists as needed.
  
• Customer Service:Deliver high-quality service with a focus on customer satisfaction.
  Communicate technical information clearly and effectively to non-technical users.
  Follow up with clients to ensure their issues are resolved and they are satisfied with the resolution.
  
• Documentation and Reporting:Document all support activities, including issues, resolutions, and customer interactions in the company’s ticketing system.
  Maintain accurate and up-to-date records of technical support cases.
  Generate reports on support activities, trends, and recurring issues for management review.
  
• Training and Development:Provide guidance and support to less experienced team members as needed.
  Stay current with industry trends, new technologies, and best practices in technical support.
  
• Compliance and Security:Ensure compliance with company policies, procedures, and industry regulations.
  Follow security protocols to protect sensitive information and systems.
  

KEY RESPONSIBILITIES

• Reception Duties:Greet and assist clients, visitors, and employees in a professional and courteous manner.
  Manage incoming calls, emails, and correspondence, directing them to the appropriate departments.
  Coordinate meeting room bookings and ensure facilities are prepared for meetings and events.
  
• Administrative Support:Maintain and update records, including visitor logs, staff directories, and contact lists.
  Handle office supplies inventory, including ordering and restocking as needed.
  Prepare and distribute internal and external communications, including memos, reports, and newsletters.
  
• Customer Service:Address and resolve client inquiries, complaints, and service issues promptly and professionally.
  Provide information about company services, policies, and procedures to clients and visitors.
  
• Operational Efficiency:Monitor and manage the front office's daily operations, including managing visitor access and ensuring compliance with security protocols.
  Assist with scheduling and coordinating appointments, meetings, and travel arrangements for staff as needed.
  
• Data Management:Maintain and manage electronic and paper filing systems, ensuring data accuracy and confidentiality.
  Generate reports and compile data for management review.
  
• Collaboration:Work closely with other departments to support organizational goals and ensure seamless communication.
  Assist with onboarding new employees and provide orientation related to front office operations.