Summary
Overview
Work History
Education
Skills
Timeline
Languages
Disclaimer
Hobbies
Generic
AMEENULLAH KHAN S

AMEENULLAH KHAN S

Process specialist
BENGALURU (BANGALORE) URBAN

Summary

Professional with robust background in process improvement and optimization, ready to drive efficiency and effectiveness in operations. Strong analytical skills, adept at identifying bottlenecks and implementing solutions. Skilled in team collaboration, adaptable to changing needs, and focused on delivering measurable results. Known for reliability and strategic approach to achieving organizational goals.

Overview

13
13
years of professional experience
4
4
Languages

Work History

Process Specialist

Cognizant Technologies Solution
08.2023 - Current
  • Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity.
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
  • Managed multiple Task simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Collaborated with team members to understand clients needs and supported in providing solution.
  • Supervised and managed a team of 5 executive , ensuring the quality of work.
  • Developed and delivered team training sessions to ensure team members were up to date on the latest process updates.

SME (Travel Consultant)

Taam Al Salam Tours & Travels
10.2021 - 01.2023
  • Company Overview: SAUDI ARABIA, DAMMAM
  • Galileo: Make booking on website and GDS. Modification on voluntary change, canceled refund, reissue.
  • VISA for turkey, Bahrain, Oman, Dubai, and Schengen visa appointments.
  • Travel insurance booking, honeymoon package & charter flights.
  • Promote our portal to resellers in the market and follow up on billings regularly.
  • Plan and organize travels by booking tickets and hotel accommodation, securing rental transportation etc.
  • Inform clients and provide useful travel material (guides, maps, event programs etc.
  • Make package reservation as per customer customization.
  • Collect deposits and balances.
  • Suggest suitable travel options that best suite clients' needs.
  • Use promotional techniques and offer different services and offerings.
  • Research destination and travel prices, customs, weather conditions, reviews etc.
  • Good sales skills and customer oriented approach.
  • SAUDI ARABIA, DAMMAM

Process Specialist, OPERATIONS DELTA AIRLINES

Cognizant Technologies Solution
01.2020 - 05.2021
  • Knowledgeable in the travel industry. Throughout career performed varied roles/duties in travel agency including national/international airline ticketing, hotel reservations, accommodations, cruises, tours, and concierge services.
  • GDS (Global Distribution System) Handling functional queries on Abacus, Galileo, Apollo, World span, Saber and Amadeus relating to reservation, ticketing, changes cancellation PNR's rejects denials from GDS to airline ETC.
  • Alliance Systems, Codeshare Partners, Name Changes, Divides, Schedule Change Dupes, Special Service Requirements, Meal Requests, SSR FQTV, SSR TKNE OSI and Remarks SSR DOCS, DOCA, DOCA.
  • Partial Processing. Sync Processing, System Issues, Delta Issues.
  • Separate PNRs Created in Error, Sending Manual Messages.

Escalation TIER 2

Expedia Startek (Aegies)
04.2018 - 11.2019
  • The primary responsibility of the role will focus on serving as Expedia Perform with regards to customer escalations.
  • Analyze and monitor customer Problem Reports (PR's).
  • Review and identify root cause for all escalated service requests and use this information to improve continuously within service.
  • Customers' first point of contact via phone, e-Support and/or other media for support related requests to Saber Amadeus' local and central products, services and solutions, with the key focus on achieving high standards in Escalation contact resolution.
  • Quickly understand customer needs and impact. Service customers in a friendly and efficient manner and apply workarounds if final solution cannot be applied in short time.
  • Handle high volume of low to medium complex customer service requests and incidents (e.g. functional queries related to the Saber Amadeus PNR'S and reservation problem reports Eg: hotel, cars, flights packages, activity etc.)
  • Relay requests/problems to 2nd/3rd level support when first contact resolution is not achieved.
  • Appreciation email from the customer for fast efficient and quick resolution.
  • Functioned in various aspects of travel sales; as a travel consultant, salesperson and effective mediator between customer and travel/hospitality services.

Customer Support Representative

Seyfertsoftware Solution
11.2013 - 04.2015
  • Answered daily calls from customers in a high-volume call center regarding service problems, product order progress and other concerns.
  • Recognized as a top call center agent with above average satisfaction rates on monthly customer service surveys.
  • Discussed account details with customers and recommended products and services to them based on listening to their needs and interests.
  • Solved problems with billing, service or product quality issues customers called about by making referrals to the appropriate supervisor, investigating billing details or scheduling service appointments.
  • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities.
  • Keep detailed records of project activities. Provided excellent customer service at all times.
  • Assisted customers with finding suitable products and checked availability in ERP System.

Account Receivable

Executive AR Omega Healthcare
04.2012 - 06.2013
  • Will be involved in contacting the US insurance companies for analyzing the Claims and updating the Claims' status.
  • Initiate telephone calls/email to insurance companies requesting status of claims in queue.
  • Contact insurance companies for further explanation of denials and underpayments.
  • Take appropriate action on claims to guarantee resolution.
  • Review denials with Billing Account Liaison to determine necessary steps for claim review.
  • Backend support of Denial analysis, payment analysis based on the provider's contract with insurance.
  • Initiate end to end process of reimbursement including appealing/ the disputed medical claims based on insurance contract.
  • Weekly meetings with Billing Account Liaisons to discuss the status of accounts sent for review and to report re-occurring denial exceptions.

Education

Bachelor of commerce - B.com

Bangalore University
Bangalore

Skills

GDS Handling

Timeline

Process Specialist

Cognizant Technologies Solution
08.2023 - Current

SME (Travel Consultant)

Taam Al Salam Tours & Travels
10.2021 - 01.2023

Process Specialist, OPERATIONS DELTA AIRLINES

Cognizant Technologies Solution
01.2020 - 05.2021

Escalation TIER 2

Expedia Startek (Aegies)
04.2018 - 11.2019

Customer Support Representative

Seyfertsoftware Solution
11.2013 - 04.2015

Account Receivable

Executive AR Omega Healthcare
04.2012 - 06.2013

Bachelor of commerce - B.com

Bangalore University

Languages

English
Kannada
Hindi
Tamil

Disclaimer

As I Ameenullah Khan S declare that all the above information and details given are true as per my knowledge.

Hobbies

Swimming can be an effective way to burn calories and contribute to weight loss or maintenance.

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AMEENULLAH KHAN SProcess specialist