ServiceNow Admin
Ameer Akhtar
Sr. System Engineer
Patna
Summary
Diligent NOC Engineer with 1.9 years of experience in thorough planning and oversight of critical network infrastructure improvements. Good knowledge of ITIL process Framework - Incident Management, Change Management and Problem Management. Skilled root-cause analysis to mitigate production errors. Proven history of success researching and monitoring necessary technical systems. L1 Troubleshoot experience in AWS & AZURE. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Sr. System Engineer
Cognizant Technology Solution
08.2021 - Current
- Working as a Network operational center engineer
- Working on ServiceNow, SolarWinds and OBM tools
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Assisted employees with resolving network problems at remote locations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Delivered helpdesk service and support to customers.
Internship Student
My Captain
08.2020 - 09.2020
- Digital Marketing Skills
- Networking and Communication Skills
Education
Bachelor of technology - Computer Science and engineering
Presidency University
08.2017 - 05.2021
12th -
Ishan International Public School
Patna, Bihar 07.2015 - 05.2017
10th -
International School (ICSE Wing)
Patna, Bihar 05.2005 - 05.2015
Skills
Network performance monitoring
Certification
Accenture Discovery Program by Insidesherpa
Software
SolarWinds
OBM
Interests
Stock market
Cricket
Music
Acting
Timeline
Sr. System Engineer
Cognizant Technology Solution
08.2021 - Current
Internship Student
My Captain
08.2020 - 09.2020
Bachelor of technology - Computer Science and engineering
Presidency University
08.2017 - 05.2021
12th -
Ishan International Public School
07.2015 - 05.2017
10th -
International School (ICSE Wing)
05.2005 - 05.2015
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