Ameer Mohammed Khan

• To lead a team of 75 plus members comprising of solution architects, BA, tech leads, software developers, project managers, PMO, support leads and admins.
• To manage end to end L2 support/operations, new projects, and change requests line of business for 10 different African Countries.
• To drive internal/external program level audits.
• To manage resource hiring/on boarding/resource release processes by closely working with RMG, PMO, HR, and senior management.
• To conduct project/program management review and present report to internal quality and compliance team.
• To liaise between client and organization sales team for technical and commercial proposals submissions.
• To track receiving of purchase orders, contracts, invoice receipts etc.
• To liaise between client, senior management and company's legal team over contract related aspects.
• To do overall resource planning by taking current engagements with client and potential business prospects into consideration.
• To conduct technical/requirements gathering sessions and facilitate preparation of detailed scope of work.
• To prepare high level as well as detailed implementation plan by closely working with client and internal stakeholders.
• To coordinate with project coordinators, development and testing teams for delivering right solution to the customer.
• To review the issues reported by customer over delivered solution and accommodate deviations wherever required.
• To actively participate in go live strategy, adoption strategy and roll out discussions with key business stakeholders.
• To drive monthly project progress review calls with clients and ensure circulation of minutes of meetings.
• To handle client escalations by acknowledging and sharing concrete time bound resolution plan wherever applicable.
• To conduct project closure meetings and obtain sign offs on project closure report from client.
• To standardize list of project deliverables for clients and this was mainly done to maintain uniformity across countries from operations perspective.
• To ensure circulation of operational DSR, WSR and MSR for 10 different African Countries by support and project Leads
• To review RAID registers, CR trackers, defect trackers, project plans, code review templates, UTC/UTR templates, status reports etc., with support and project leads.
• To provide logistical support and approvals to the team members.
• To delegate tasks to team members and frequently monitor their performances.
• To conduct performance appraisals for the team members.
• To identify training needs and design/develop role based training plan for team members by closely working with company's learning and development team.
• To review monthly roster, leave, travel and business continuity plans with team members.
• To align client on project deliverables and invoicing milestones and also to facilitate timely invoicing of projects by obtaining job completion certificates from clients.
• To liaise between team and quality department on quality compliance related aspects, also, to close non compliance rose against projects if any.
• To drive customer satisfaction survey by mediating between clients and company's CSAT team.

• To lead a team of 10 members comprising of BA, senior developers, developers and hardware admin.
• To join requirements gathering workshop along with BA, collate and finalize requirements.
• To schedule project kick off meetings with client and circulate introductory agreements with internal/external stakeholders.
• To collate technical integration details and sample data from third parties.
• To facilitate preparation of detailed technical scope of work.
• To assist sales team with relevant inputs in preparing commercial proposal.
• To mobilize team as per project requirements.
• To prepare project delivery plan and get sign off from client as well as management.
• To execute, monitor and control key project phases/milestones like requirements gathering, design, development, UT, SIT, UAT, production-Go Live, and warranty period.
• To ensure smooth handover of project between development and support teams.
• To prepare and publish DSR, WSR and MSR to internal as well as external stakeholders.
• To meticulously record, update and track RAID register.
• To ensure all projects related documentations are maintained and updated on time.
• To closely work with internal quality team to ensure a fully quality compliant delivery of project as per procedures laid down by organization.
• To facilitate timely invoicing of purchase orders by obtaining job completion certificates from client.
• To prepare and circulate escalation matrix with client.
• To join monthly governance call with client and present project report.
• To conduct PMR and audits on time.
• To prepare/ track leave and travel plans for the entire team.
• To prepare monthly roster and publish periodically. This was to ensure business continuity for smooth project execution.
• To keep management updated on critical issues/escalations by sharing frequent updates. Responsible to prepare rapid action plan for timely closure of incidents with P1 and P2 severity.
• To track scope and ensure new changes are incorporated only after obtaining approval from change management board.
• To raise delay CR if project implementation gets delayed due to delays either from Client or any other external stakeholder.
• To liaise between client, internal senior management and legal cell over contractual terms and conditions.

• To lead a team of 25 members comprising of lead principal architect, tech lead, BA, senior developers, developers and hardware admin.
• To join requirements gathering workshop along with BA, collate and finalize requirements.
• To schedule project kick off meetings with client and circulate introductory agreements with internal/external stakeholders.
• To collate technical integration details and sample data from third parties.
• To facilitate preparation of detailed technical scope of work.
• To assist sales team with relevant inputs in preparing commercial proposal.
• To mobilize team as per project requirements.
• To prepare project delivery plan and get sign off from client as well as management.
• To execute, monitor and control key project phases/milestones like requirements gathering, design, development, UT, SIT, UAT, production-Go Live, and warranty period.
• To ensure smooth handover of project between development and support teams.
• To prepare and publish DSR, WSR and MSR to internal as well as external stakeholders.
• To meticulously record, update and track RAID register.
• To ensure all projects related documentations are maintained and updated on time.
• To actively participate in go live strategy, adoption strategy and roll out discussions with key business stakeholder.
• To visit dealers and distributors office and collect feedback about the solution.
• To closely work with internal quality team to ensure a fully quality compliant delivery of project as per procedures laid down by organization.
• To facilitate timely invoicing of purchase orders by obtaining job completion certificates from client.
• To prepare and circulate escalation matrix with client.
• To join monthly governance call with client and present project report.
• To conduct PMR and audits on time.
• To prepare/ track leave and travel plans for the entire team.
• To prepare monthly roster and publish periodically. This was to ensure business continuity for smooth project execution.
• To keep management updated on critical issues/escalations by sharing frequent updates. Responsible to prepare rapid action plan for timely closure of incidents with P1 and P2 severity.
• To track scope and ensure new changes are incorporated only after obtaining approval from change management board.
• To raise delay CR if project implementation gets delayed due to delays either from Client or any other external stakeholder.
• To liaise between client, internal senior management and legal cell over contractual terms and conditions.

• To assist Project Manager in preparing Project plan and its overall execution.
• To liaise between client, third parties and company's development /solution teams for technical/integration discussions.
• To collate technical integration details and sample data from third parties.
• To assist Project Manager in preparing scope of work.
• To prepare development plan and track development activities by working closely with internal development team.
• To set up daily sync up calls and governance meetings as per defined intervals and publish minutes of meetings approved by PM.
• To prepare and publish daily/weekly/monthly project progress reports with internal/external stakeholders.
• To maintain and update project documentations such as 3PP API details, HLD, LLD, service contracts, test reports, project plans, risk register, leave plans, team roster, escalation matrix, purchase orders and invoices etc.,
• To work with client in setting up different hardware environments for project implementations.
• To provide necessary approvals to team members.
• To prepare and publish monthly team roster.

To work with Delivery Head as a Lead PMO and manage end to end operations for a team size of 1000.

To remain single point of contact for onsite and offshore teams for providing necessary leave, travel and logistics approvals.

To track project allocations for resources and trigger alarms before allocation expires.

To work with PGMs on resource requirements and work towards resource fulfillment by closely working with RMG.

To facilitate resource on boarding process for projects approved by management.

To obtain billing and invoicing details from PGMs for monthly EBIDTA, revenue and cost calculations.

To set up weekly, monthly and quarterly review meetings between delivery head and PGMs and track action items until closure.

To share organizational templates for project review meetings, risk and issue management with PMs/PGMs.

To create tasks in line with roles for team members on internal company portal.

To prepare/maintain RAID tracker for all programs and circulate it at defined intervals.

To facilitate with Senior Management for necessary approvals.

To prepare/track leave and travel plans.

To keep record of all project related documents along with version control.

Closely worked with training team to meet business demands by training associates for business critical projects.

• Internal sales talent management program by TechM leadership-Best engaged HR practice at NHRD 2017 Bangalore chapter.
• 5 month training program (2 month virtual, 1 month F2F, and 2 month LBD).
• Selection process include aptitude and behavioral tests followed up series of interviews.
• Allocation under key leaders for challenging roles like account managers, BRM, CRM, Alliance manager, Project delivery etc.,
• Achievement: Brought sales of more than 14 lacks during 2 month of LBD program. Stood at 7/28 positions.

• To offer presales support to sales team.
• To tailor presentations and include relevant case studies and success stories in line with Client business and its challenges.
• To collaborate between internal competency and sales teams for alignment on knowledge and skills required to deliver solutions to clients.
• Prospecting clients based on eligibility criterion defined by the organization.
• To do research based background study about the target customers.
• To provide reports on the norms, business regulations, local laws of Brazil and Mexico to sales team periodically.
• To set up meetings and publish minutes of meetings.
• To explore business opportunities in current engagements by working closely with sales team.