Ameet Gokhale

An Entrepreneur and Operations Executive with over 27 years of broad range of experience and focus on getting results by improving customer experience and operational efficiencies. Customer-oriented and strategic-thinking professional with several years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing pricing models and turnaround management. Strategic business professional experienced in impacting business direction with successful leadership decisions. Talented at providing key plan development and implementation. Veteran creator of successful business plans and strategic development initiatives.

• Founded, grew and sold/exited a company focused delivering support services to Internet and Media companies
• Successfully established 5 delivery centres
• Winner of the Frost & Sullivan Award in 2007 – Strategic Growth Leadership in Legal Process Outsourcing

• Mapping client’s requirements: Identifying improvement areas & implementing measures to maximize customer satisfaction levels
• Ensuring continuous interaction with the customer to address area of concern to be worked upon for improved service levels
• Achieving revenue objectives and organic growth through effective contributions. Focusing on the development and growth of the business through building relationships in the industry, identifying opportunities, and completing business deals.
• Setting up targets, KPI and SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process
• Lead/mentor technology initiatives across function to improve straight through processing
• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines
• Creating and sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members
• New vendor partnerships to be able to elevate business solutions delivery

• Coach to the local kids football club
• Vocalist in a band
• Going on bike rides with my sons