Self motivated subject matter expert with 8 years of progressive experience in risk and compliance. Energetic self-starter, agile and versatile team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
MUFG
11.2023 - Current
Collaborating with technology and third-party vendors to integrate electronic communication channels into the monitoring tool, fine-tuning the scenarios that generate alerts, and troubleshooting any issues that arise.
Establishing and maintaining written procedures and governance processes for the E-Communications & Audio Surveillance Program.
Driving the enhancement and improvement of the surveillance program from both effectiveness and efficiency perspective.
Collaborating with line-of-business supervisors, first line of defense employees, and compliance managers to implement the monitoring tool.
Planning enhancements with Third-Party Vendor to incorporate other statistical methods, machine learning, and artificial intelligence in the monitoring tool.
Preparing metrics to report monitoring results to senior management, including identifying potential trends or themes that may warrant further consideration or action.
Overseeing the team's performance and conducting quality assurance on the Audio & E-communications reviews.
Manager
HSBC Electronic Data Processing
1 2021 - 11.2023
Support in establishing surveillance framework for business and ensuring best in class on time project delivery.
Continuous review of processes with the objective of identifying control gaps and mitigating risks, improving the service delivery timeframe and identifying areas of improvement globally.
Assist in escalating anomalous or pattern of unusual activity, market abuse, conduct and conflict of interests.
Identify, review and escalate any potential issues or bottlenecks acting as a hindrance in delivering quality output.
Orchestrating effective UAT across all COE location and provide recommendations and impact analysis on new technology implementation.
Initiate and implement high-impact quality projects leading to operational efficiency and foster a culture of innovation globally.
Develop governance and control mechanism for achieving operational excellence.
Coach, guide and conduct refresher/calibration sessions globally to attain highest level of competency.
Regular review and maintenance of DIM, global procedures and guidelines and ensure global standards are met.
Collaboratively work with senior stakeholders, IT, product stewards and audits teams for achieving the robust Surveillance vision.
Assistant Manager
HSBC Electronic Data Processing
01.2018 - 01.2021
Monitoring E-communication channels and ensure accurate referrals and timely escalations of alerts generated by surveillance system and follow ups to nil response and keeping line management informed of exceptions.
Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation resolution of all control’s issues and reputation risks.
Undertaking daily, weekly and monthly monitoring tests to ensure that the risks within the surveillance RC monitoring plan are mitigated.
Identify improvement and assist in the on-going development of systems to improve the efficiency of monitoring.
Conducting internal training sessions and process training for new joiners.
Production of accurate and in-depth Management Information reports
Associate
HSBC Electronic Data Processing
01.2016 - 01.2018
Review, investigate and escalate alerts generated by the Global Market E-Surveillance system. This system is designed to identify breaches of internal policies relating to information boundaries or individual behavior that may signify potential risks to HSBC and / or its clients’, in particular that of Market Abuse risk.
Check the alerts closed to ensure that all quality related parameters are met by the team.
Escalate instances of irregularities to regional hubs.
Produce MI reports on monthly basis to onshore.
Education
MBA - Finance & Marketing
EWIT
Bengaluru
04.2001 -
Skills
Stakeholder Management
Training and Facilitation
Effective Collaboration
Analytical Skills
Strategic Thinking
Accomplishments
Streamlined work allocation in MUFG resulted in 0.3 FTE save.
Streamlined workflow for effective and timely work allocation in HSBC across 6 GSC hub locations which resulted 4 FTEs save.
Automation of MI reports without manual interventions.
Automated Governance controls in the process.
Assisted in timely closure of various MSII and MAP.
Certification
Anti bribery & corruption, Market abuse, Sanctions - International compliance association