Amelia Munoz
Merrillville,IN
Summary
Friendly and compassionate with talent for effective communication and patient interaction. Possesses solid understanding of patient care protocols and proficiency in managing patient information and coordinating care services. Dedicated to improving patient experiences and ensuring seamless care delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
PRIDE MEDICAL EQUIPMENT
Oakbrook Terrace
11.2023 - Current
- Managed intake process for sleep therapy CGM and mobility orders, ensuring thorough review of clinical data for qualification.
- Streamlined coordination of equipment deliveries with patients to facilitate seamless transitions from hospital discharges to home setups.
- Ensure the accuracy of insurance coverage of patients through Availity and other insurance portals.
- Reviewed and submitted authorizations while advocating for denied cases to uphold service standards.
- Managed patient scheduling, optimizing appointment times to enhance service efficiency
- Trained new staff on operational protocols and patient interaction strategies to enhance team performance.
Customer Care Coordinator
LIFETECH/REHABTECH SUPPLY
Elmhurst
07.2022 - 11.2023
- Manages the intake process for sleep therapy, oxygen, and high-acuity orders, ensuring all qualifying documents are acquired.
- Builds a rapport with both patients and the referrals to ensure a timely and effortless set up process.
- Efficiently schedule deliveries and appointments with patients and vendors.
- Coordinated customer inquiries, ensuring timely resolution and high satisfaction levels.
- Monitored service quality metrics, identifying trends to drive performance enhancements in customer care operations.
Education
High School Diploma -
SouthFork Highschool
Stuart, FL05.2019
Skills
- ICD-10
- Strong communication
- Clear and composed communication in complex situations
- Adaptability under pressure
- Documentation review
- Medical Coding (CPT)
- Root cause analysis
- Insurance Verification
- Coordination with medical professionals
- Brightree
- HIPAA compliance
- Critical thinking skills
- Organizational skills
Certification
Esthetician License
Timeline
Patient Care Coordinator
PRIDE MEDICAL EQUIPMENT
11.2023 - Current
Customer Care Coordinator
LIFETECH/REHABTECH SUPPLY
07.2022 - 11.2023
High School Diploma -
SouthFork Highschool