Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Amelia Zajakowski

Amelia Zajakowski

Munster

Summary

Dynamic customer service professional with a proven track record at Kali Beauty Supply, excelling in conflict resolution and relationship building. Recognized for implementing strategies that significantly enhanced customer satisfaction. Skilled in data entry and team development, fostering a collaborative environment to achieve organizational goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Kali Beauty Supply
06.2024 - 06.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed multi-channel communications, including phone, email, and chat support for customer interactions.
  • Collaborated with team members to streamline processes and enhance overall service delivery efficiency.
  • Trained new staff on company policies and customer service best practices to ensure consistent service quality.
  • Implemented strategies that reduced response times, increasing overall customer satisfaction ratings significantly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Certified Trainer

Potbelly
03.2023 - 11.2023
  • Developed and delivered engaging training programs for diverse audiences
  • Assessed trainee progress and provided constructive feedback to enhance learning outcomes
  • Collaborated with team members to improve training materials and methodologies
  • Conducted needs assessments to tailor training sessions to specific organizational goals
  • Maintained accurate records of training participation and evaluation results
  • Supported new employees in onboarding process through comprehensive orientation sessions
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Sales Associate

Phantom Fireworks
05.2022 - 07.2022
  • Assisted customers in selecting products based on needs and preferences.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained organized merchandise displays to enhance customer experience.
  • Collaborated with team members to achieve sales targets consistently.
  • Handled customer inquiries and resolved issues effectively and promptly.
  • Adapted quickly to changing promotions and store policies for optimal service delivery.

Restaurant Hostess

Red Robin
02.2022 - 05.2022
  • Greeted and seated guests, managing waitlist efficiently in high-traffic environment.
  • Provided excellent customer service, addressing guest inquiries and concerns promptly.
  • Coordinated reservations using OpenTable, optimizing table turnover and guest flow.
  • Maintained cleanliness and organization of host station, ensuring welcoming atmosphere for guests.
  • Collaborated with servers and kitchen staff to enhance overall dining experience for patrons.
  • Assisted in training new hostesses, promoting best practices in guest interaction and service standards.
  • Monitored dining room activity to anticipate needs and ensure positive experiences for all guests.

Pool Attendant

Munster Parks And Recreation
05.2020 - 08.2021
  • Monitored pool area to ensure safety and compliance with health regulations.
  • Assisted guests with inquiries, providing information on pool rules and amenities.
  • Maintained cleanliness of poolside facilities, including restrooms and lounge areas.
  • Set up and organized pool equipment for daily use, ensuring accessibility for guests.

Education

Pursing Bachelor's Degree - Sociology

Purdue North West
Hammond, IN
12-2026

High School Diploma -

Munster High School
Munster, IN
05-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Call center operations
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Team development

Certification

  • Sales Essentials Certificate
  • Certified Trainer, Potbelly - March 2023 - November 2023

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Homelessness Outreach
  • Participating in fundraising events to support local charities, schools, or community projects
  • Volunteer Work
  • Offering time and support to shelters for the homeless, women, and animals
  • Fundraising Events
  • Advocacy Campaigns
  • Environmental Conservation Projects

Timeline

Customer Service Representative

Kali Beauty Supply
06.2024 - 06.2025

Certified Trainer

Potbelly
03.2023 - 11.2023

Sales Associate

Phantom Fireworks
05.2022 - 07.2022

Restaurant Hostess

Red Robin
02.2022 - 05.2022

Pool Attendant

Munster Parks And Recreation
05.2020 - 08.2021

Pursing Bachelor's Degree - Sociology

Purdue North West

High School Diploma -

Munster High School

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Amelia Zajakowski