Amesh Vinay Vinherkar
Mumbai
Summary
Resourceful Assistant Operations Manager known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, team leadership, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
Vivid Global Hospitality
Mumbai
04.2022 - Current
- Established positive and effective communication among staff and organization leadership, reducing miscommunications,and missed deadlines.
- Parterned with vendors and suppliers to effectively manage and budget.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Monitored daly cash discrepancies. inventory
shrinkage and drive-off. - Interacted well with customers to bulld connections and nurture relationships
- Reported issues to higher management with great detail
Restaurant Waiter
Emirates Flight Catering
Al Qouz
10.2021 - 03.2022
- Greeted customers, provided menus and answered questions about menu items.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Assisted guests with making food and beverage selections.
Senior Steward
Butterfly High
Mumbai
05.2018 - 03.2019
- Provided guidance to junior stewards on general stewardship duties.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Monitored stock levels and adjusted orders accordingly to meet customer demand.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Food and Beverage Attendant
The Taj Mahal Palace & Tower,
Mumbai
05.2015 - 05.2018
- Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
- Ensured that all food items were properly labeled and stored according to safety regulations.
- Ensured compliance with health and safety regulations within the restaurant.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
- Inspected dishes for cleanliness before serving them to customers.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Kept bar areas stocked with glasses, ice, garnishes, mixers, beer kegs, bottles, cans throughout shift.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
Education
H.S.C - Ecommerce
M.L.Dahanukar College of Commerce
Mumbai, MH02-2015
High School Diploma -
Our Lady O F Health High School
Mumbai, MH03-2013
Skills
- Employee Supervision
- Service Delivery Management
- Operations Management
- Operational planning
- Logistics Planning
- Customer Engagement
- Scheduling and Coordination
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Affiliations
- To learn new things
- Playing sports ( cricket football, volleyball)
- To travel around the world
Timeline
Assistant Operations Manager
Vivid Global Hospitality
04.2022 - Current
Restaurant Waiter
Emirates Flight Catering
10.2021 - 03.2022
Senior Steward
Butterfly High
05.2018 - 03.2019
Food and Beverage Attendant
The Taj Mahal Palace & Tower,
05.2015 - 05.2018
H.S.C - Ecommerce
M.L.Dahanukar College of Commerce
High School Diploma -
Our Lady O F Health High School
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