Amey Borhade

• Developed and maintained strong relationships with clients, acting as their main point of contact for all inquiries, concerns, and requests.
• Understood clients needs and requirements, and work closely with internal teams to ensure these are met.
• Proactively identified opportunities to upsell or cross-sell additional products or services to existing clients.
• Collaborated with sales and marketing teams to develop strategies for client retention and growth.
• Monitored client satisfaction and addressed any issues or concerns in a timely manner.
• Stayed up-to-date with industry trends and best practices to better serve clients and anticipate their needs.

· Provided leadership, direction, and support to a team of 12 appointment setters.

· Set clear goals and expectations for team members and monitor their performance against targets.

· Motivated and inspired team members to achieve individual and team goals through coaching, training, and feedback.

· Developed and implemented strategies to maximize the effectiveness of appointment generation efforts.

· Identified target markets, customer segments, and key decision-makers to prioritize outreach efforts.

· Identified bottlenecks or areas for improvement in the appointment setting workflow and implement solutions to address them.

· Monitored team performance metrics, including call volume, appointment conversion rates, and quality of appointments set.

· Provided regular reports and updates to management on team performance, highlighting successes, challenges, and areas for improvement.

· Analyzed data and trends to identify opportunities for optimization and refinement of appointment generation strategies.

· Provided initial and ongoing training to team members on appointment setting best practices, product knowledge, and sales techniques.

· Conducted regular coaching sessions and one-on-one meetings to provide feedback and support individual development goals.

Developed and executed lead generation strategies to identify and target potential customers in line with the company's goals and objectives.

Achieved an average of 30 quality leads every month.

Provided regular reports and updates to management on lead generation activities, including lead volume, quality, and conversion rates.

Stayed up-to-date with industry trends, best practices, and emerging technologies in lead generation and sales.

· Contact Discovery - Researching prospect details according to client requirement via Sales Navigator, company website, ZoomInfo, inside view and email verifier – hunter.io.

· Achieving an average of 20 sales lead generation and 3 appointment quotas.

· Worked collaboratively in a team environment and independently.

· Demonstrated a commitment to the technology industry staying educated on the new regulations, our product solutions changes, innovations and trends.

· Developed and maintaining strong relationships.

• Developed and implemented strategies to attract new customers and retain existing ones.
• Established partnerships with suppliers, vendors, and other businesses to enhance offerings.
• Ensured smooth day-to-day operations of the restaurant.
• Implemented and maintained quality control standards for food and service.
• Addressed any operational issues promptly and efficiently.
• Fostered a positive work environment and promoted teamwork and collaboration.
• Maintained a high level of customer satisfaction by ensuring prompt and friendly service.
• Handled customer complaints or concerns effectively and strove to resolve issues to the customer's satisfaction.
• Monitored customer feedback and make necessary improvements to enhance the dining experience.
• Developed long-term goals and objectives for the restaurant.
• Conducted market research and analysis to identify trends and opportunities.