Amey Lele
Pune,MH
Summary
Accomplished IT professional with a proven track record at Lentra AI Pvt Ltd., excelling in IT asset management and technical troubleshooting. Demonstrated leadership in team collaboration and stakeholder engagement, significantly enhancing operational efficiency. Expert in system installations and adept at fostering customer relationships, ensuring high satisfaction rates.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senor Specialist-IT Administration
Lentra AI Pvt Ltd.
09.2019 - Current
- IT Asset Management, procurement and license renewal for hardware and software licenses
- Install, configure, and maintain servers, hardware, software, and peripherals.
- Monitor and maintain network infrastructure, including firewalls, switches, routers, and VPNs.and wifi network.
- Troubleshoot network connectivity issues and optimize performance.
- Implement and manage security protocols to protect against cybersecurity threats.
- Provide technical support to end-users, resolving hardware, software, and network-related issues.
- Manage user accounts, permissions, and access controls.
- Conduct training sessions to help employees utilize IT resources effectively.
- Develop and maintain backup solutions to ensure data integrity and availability.
- Conduct regular audits, updates, and patching to maintain security.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Roster Management
Senior System Engineer
Zensar Technologies
12.2012 - 09.2019
- Incident Management
- Installation, Configuration and Management of ITIL based tool (Manage Engine Service Desk Plus)
- Day to day health checkup and troubleshooting for Service Desk Plus ITSM tool User/Technician management and Setting ACL’s for users and technicians.
- Report generation and delivery as per client’s requirement.
- Lead the Quality audits and Security audit of the project.
Responsible for Major Incident criteria and related contact matrix database, as well as Major Incident Management Knowledge Base maintenance. - Primary contact to ensure SLA expectations are met.
- To act as mediator for getting operational approvals from On-Call Management team. Updating IM logs with steps taken to drive the change.
- Responsible for maintaining Known Error Database, performing problem analysis, determining root cause and performing the root cause analysis. Also responsible for preventing the incidents from re-occurring and minimizing the impact of the incidents that cannot be prevented.
- Roster Management for the Team.
Senior Technical Support Executive
Softcell Technologies
06.2006 - 12.2012
- Monitoring and Troubleshooting Windows 2003/Linux/MAC Mini servers and Windows XP/Win7/MAC Desktop/Laptop Systems/IPAD.
- Lotus Domino7, 8 Client/Server Administration & Support.
- Infrastructure support/hardware Support for Windows, Linux and MAC Desktop/Laptops and Servers for clients.
- VMWare VSphere server/client management.
- Citrix XenApp 6.0 Installation, Configuration and troubleshooting.
- Active Directory installation and configuration and users and groups creation and management
- Monitoring and troubleshooting of network related issues for clients Scheduling & taking backup of Linux file Server and Domino Mail Server using Symantec Backup Exec Server.
- Configuration and management ITIL Based ITSM Tool for clients.
- Configuration and management ITIL Based ITSM Tool for clients.
- Asset Management and Network Performance Tool Monitoring tools.
- Vendor Management
Education
Bachelor of Science - BSc Computers
DBJ College
Chiplun06-2005
Skills
- System installations
- Team collaboration
- Stakeholder engagement
- Technical troubleshooting
- Continuous improvement
- Compliance monitoring
- Vendor relations
- Knowledge sharing
- Operational enhancement
- Teamwork and collaboration
- Problem-solving
- Relationship building
- Audit reporting
- Team leadership
- Effective communication
- Customer relationship management
- Inventory management
- Project management
Certification
- AWS Certified Cloud Practitioner
- ITIL V3 Service Operations
- ITIL V3 Transition
- ITIL V3 Transition
- Foundation MCSA Server
- 20129L0-287-Apple Certified Support Professional
- 070-408-Apple MAC Integration 10.8 Exam
- 9L0-407-Apple MAC Integration 10.7 Exam (Apple)
- 070-270 Windows XP Professional Certified
- 070-290 Managing and Maintaining a Microsoft Windows Server 2003
- Environment IBM System X Technical Fundamentals v11
Playing Synthesizer, Reading books, Playing Cricket
I love to play synthesizer and tune some new compositions
Languages
English
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senor Specialist-IT Administration
Lentra AI Pvt Ltd.
09.2019 - Current
Senior System Engineer
Zensar Technologies
12.2012 - 09.2019
Senior Technical Support Executive
Softcell Technologies
06.2006 - 12.2012
- AWS Certified Cloud Practitioner
- ITIL V3 Service Operations
- ITIL V3 Transition
- ITIL V3 Transition
- Foundation MCSA Server
- 20129L0-287-Apple Certified Support Professional
- 070-408-Apple MAC Integration 10.8 Exam
- 9L0-407-Apple MAC Integration 10.7 Exam (Apple)
- 070-270 Windows XP Professional Certified
- 070-290 Managing and Maintaining a Microsoft Windows Server 2003
- Environment IBM System X Technical Fundamentals v11
Bachelor of Science - BSc Computers
DBJ College
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