AMEY RAVINDRA BAPAT
Pune
Summary
IT delivery and operations project manager with 10+ years of consulting experience. Expertise includes Salesforce CRM, Power BI, QlikView, and enterprise platforms using SDLC and Agile. Leads business process optimization, stakeholder engagement, and cross-functional execution to reduce cost and improve resource utilization.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Management Consultant - Delivery
Atman Cloud Consultants
Pune
10.2024 - Current
- Developed management strategies aligned with client needs, enhancing project effectiveness.
- Collaborated with cross-functional teams to implement innovative solutions.
- Facilitated workshops to align stakeholders on project goals and deliverables.
- Provided strategic guidance on organizational design and change management initiatives.
- Identified project risks and implemented proactive mitigation strategies to minimize impact.
- Organized regular status meetings to track progress and promptly address concerns.
- Analyzed business processes to pinpoint optimization opportunities, driving operational improvements.
- Analyzed business processes to identify areas for improvement and optimization.
- Developed detailed documentation to support project planning and execution efforts.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Supervised technical support team to resolve customer issues efficiently.
- Trained new team members on support tools and procedures.
- Analyzed support tickets to identify trends and areas for improvement.
- Developed strategies for improving customer satisfaction levels through better communication techniques.
- Collaborated with other departments to ensure successful completion of tasks related to customer service initiatives.
Salesforce Team Lead
Krios Info Solutions Pvt. Ltd.
Pune
11.2021 - 09.2024
- Developed tailored management strategies based on client needs analysis.
- Collaborated with cross-functional teams to implement innovative solutions and gather requirements.
- Collaborated with cross-functional teams to gather requirements for new projects.
- Identified risks and executed mitigation strategies throughout project lifecycle.
- Facilitated workshops to align stakeholders on project goals and deliverables.
- Organized regular status meetings to track project progress and resolve concerns.
- Drafted functional specifications documents outlining project scope, objectives, and deliverables.
- Designed test plans, scenarios, scripts, and results matrices to validate system functionality.
- Developed detailed documentation to support project planning and execution efforts.
- Analyzed business processes to pinpoint areas for improvement and optimization.
- Supervised technical support team to ensure efficient resolution of customer issues.
- Trained new team members on support tools and procedures.
- Analyzed support tickets to identify trends and areas for improvement.
- Developed strategies for improving customer satisfaction levels through better communication techniques.
- Collaborated with other departments to ensure successful completion of tasks related to customer service initiatives.
Talent Discovery Specialist
TalentRupt Inc.
Pune
11.2019 - 03.2021
- Sourced and pre-screened candidates for diverse roles, ensuring a strong fit for organizational needs.
- Recruited efficiently for IT and non-IT engineering roles in the automobile and healthcare sectors.
- Managed job requisitions for USA-based placements, facilitating timely fulfillment of staffing requirements.
- Coordinated interview schedules and conducted follow-up communications.
- Negotiated and closed deals with selected candidates.
- Oversaw visa processing for H1B, L1, L2, TN, CPT/OPT, and green cardholders, ensuring compliance and smooth transitions.
- Maintained expertise in contracting agreements such as W2, Corp to Corp, and 1099.
- Utilized applicant tracking systems like JobDiva and Bullhorn for streamlined recruitment.
Catering Manager
Apurva Caterers
Chipun
10.2014 - 08.2019
- Managed end-to-end catering operations for large-scale events, ensuring compliance with health, safety, and hygiene standards.
- Directed staff recruitment, training, and shift planning to maintain service quality and operational efficiency.
- Planned menus with chefs, incorporating innovative food service and buffet display trends to elevate event offerings.
- Negotiated contracts with clients and suppliers to secure competitive pricing and enhance customer satisfaction.
- Oversaw budgeting, financial forecasting, and cost control to meet profit and financial targets.
- Maintained inventory and stock levels, monitored food production quality, and streamlined processes for improved service delivery.
- Executed marketing campaigns via SMS and social media to increase business growth and attract government catering orders.
Education
P.G.D.B.A. - Human Resources and Operations
Symbiosis Center For Distance Learning
06-2019
BSc. - Hospitality Management
Mumbai University
07-2014
Bachelor of Arts -
Kolhapur Divisional Board
05-2011
Secondary School Certificate -
Kolhapur Divisional Board
Chiplun, India05-2008
Skills
- Project management Innovative Solutions and problem solving
- Business Analytics
- Salesforce CRM
- Client Management boards
- Process Optimization
- Process Improvements
- Process Solutioning
- Business Process Mapping
- Stakeholder Management
- Stakeholder engagement
- Team leadership
- Relationship Management
- CRM
- Innovative thinking
- Team leadership
- Effective Leadership
- Organizational Leadership
- Strategic Planning
- Conflict resolution
- Problem Solving
- Effective Leadership
- Strategic Planning
- Problem Solving
- Organizational Leadership
Certification
- Project Management Fundamentals
- Salesforce Certified Business Analyst
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Salesforce Certified Agentforce Specialist
- Salesforce Certified AI Associate
- Salesforce Certified Associate
- SAP Certified Application Associate – SAP HCM
Accomplishments
- Culture Brand Ambassador Award from Atman Cloud Consultants
- Abbott Excellence Award from DVP and MD Abbott India Limited for Project Spark Suppor
- Abbott Excellence Award from Integrated Marketing and Commercial Excellence team for Project OneTrust Implementation
- Impactful Consultant 2024-25 from Atman Cloud Consultants
- Certificate of Excellence from INBU team of Abbott for E-Tender Portal Support
- Abbott Excellence Award from Integrated Marketing and Commercial Excellence team for Project Shield and Global FMV tool Successful Implementation.
- Award from DVP, Ethics & Compliance for Successful Execution of EPD Remediation (Project Shield) and Global FMV tool.
- Gold Award for Project Image for UAT Support and Documentation
- Consider It Done Award – An award for the employee getting all things done.
Timeline
Management Consultant - Delivery
Atman Cloud Consultants
10.2024 - Current
Salesforce Team Lead
Krios Info Solutions Pvt. Ltd.
11.2021 - 09.2024
Talent Discovery Specialist
TalentRupt Inc.
11.2019 - 03.2021
Catering Manager
Apurva Caterers
10.2014 - 08.2019
P.G.D.B.A. - Human Resources and Operations
Symbiosis Center For Distance Learning
BSc. - Hospitality Management
Mumbai University
Bachelor of Arts -
Kolhapur Divisional Board
Secondary School Certificate -
Kolhapur Divisional Board