Reading, cooking
Amey Shine
Customer Service And Sales
Kottayam
Summary
Dynamic professional with a proven track record at Skymark Education, excelling in trial management and fostering teamwork. Demonstrated expertise in optimizing resource allocation and enhancing interdisciplinary collaboration. Skilled in problem-solving and excellent communication, ensuring project success and staff development. Achieved significant improvements in study timelines and protocol adherence. Iam very good in sales and I can easily achieve target.very good in customer handling support also.i already got a. Experience in airport customer service also.
Overview
2024
2024
years of professional experience
5
5
Languages
Work History
Us Study Coordinator
Skymark Education
- Contributed to a positive work environment by fostering open communication, teamwork, and professional development opportunities for staff members.
- Contributed to successful grant applications by assisting with proposal preparation, submission, and follow-up activities.
- Expedited study start-up timelines by efficiently coordinating site initiation visits, trainings, and equipment setup.
- Mitigated risks to study integrity through vigilant monitoring of protocol adherence and prompt resolution of any deviations.
- Enhanced interdisciplinary collaboration among researchers by organizing regular team meetings and progress updates.
- Optimized resource allocation for the research project, effectively managing budgets and personnel requirements.
Academic Counselor Newzealand Study
Derrick Jones
03.2023 - 02.2024
Customer Service Agent
Aisats
10.2012 - 03.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Streamlined communication processes for improved information exchange between customers and team members.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
Education
Bachelor Of Arts - Energy Management
Shobhit University
Meerut07.2014
Diploma In Airline And Hospitality - Hospitality And Tourism Management
Punjab National University
Punjab 04.2011
Bachelor Of Computer Applications - Computer And Information Sciences
Swamy Saswathikanatha
Cochin01.2011
Skills
Schedule Coordination
Specimen collections
Medication dispensing
Informed consent
Trial management
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Good Telephone Etiquette
Multitasking Abilities
Written Communication
Interests
Additional Information
Interested doing new language and intrested learn new things and courses .
Timeline
Academic Counselor Newzealand Study
Derrick Jones
03.2023 - 02.2024
Customer Service Agent
Aisats
10.2012 - 03.2014
Us Study Coordinator
Skymark Education
Bachelor Of Arts - Energy Management
Shobhit University
Diploma In Airline And Hospitality - Hospitality And Tourism Management
Punjab National University
Bachelor Of Computer Applications - Computer And Information Sciences
Swamy Saswathikanatha