Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Ameya Desai

Ameya Desai

Mumbai

Summary

Motivated and results-driven hospitality and sales professional with over 5 years of experience in guest services, villa sales, and customer relationship management. Skilled in handling high-pressure environments, resolving client issues, and ensuring high customer satisfaction. Seeking to leverage hospitality operations and sales experience in a dynamic, growth-oriented organization.

Overview

14
14
years of professional experience

Work History

Villa Sales Specialist

Lohono Stays by Isprava
07.2024 - Current
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.
  • Managed inquiries for luxury villas throughout India and internationally.

Cluster Guest Service Agent (Remote)

PTOSH HOTELS
06.2023 - 11.2023
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Collected room deposits, fees, and payments.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Managed guest relations across 4 properties In Pennsylvania.

Sales Executive

Lodha Group (Macro Tech Developers Ltd)
11.2022 - 05.2023
  • Expanded client base via lead conversion and consistent follow-ups.
  • Boosted property promotion efforts in Palava and Thane regions.
  • Generated referrals through effective record maintenance.

Guest Service Agent

Goa Marriott Resort and Spa
10.2020 - 05.2022
  • Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Greeted guests upon arrival and offered assistance.
  • Developed strong relationships with repeat customers, fostering loyalty and return visits.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Managed check-in and check-out procedures for guests.
  • Created welcoming and comfortable environment for guests.
  • Shared details on nearby attractions, dining spots, transportation choices.
  • Directed calls to relevant departments and team members efficiently.
  • Delivered service at a 190-room establishment.

Front Office Associate

Resort Rio
02.2019 - 02.2020
  • Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
  • Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
  • Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Managed operations on a 10-acre property with 280 rooms.

Industrial Trainee

Novotel Mumbai Juhu Beach
11.2011 - 04.2018
  • Developed proficiency in coordinating activities within F&B, Front Office, and Housekeeping departments.
  • Enhanced team efficiency by managing equipment.
  • Handled loading and unloading of materials to replenish stock.

Education

Bachelor In Hotel Management - Tourism And Hotel Management

Anjuman I Islam College of Hotel Management
Mumbai
03.2018

Skills

  • Upselling and cross selling
  • Sales training
  • Guest Relations & Customer Service
  • Sales & Lead Conversion
  • Reservation & Complaint Handling
  • CRM & Booking Software: Opera, IDS, Micros, SFDC, Synexsis
  • Communication & Team Collaboration
  • MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Time Management & Leadership

Languages

English
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Hindi
Advanced (C1)

Accomplishments

    Appreciation letter from Novotel Mumbai Juhu Beach during internship in F&B and Front Office departments.

Work Type

Full Time

Work Location

On-Site

Timeline

Villa Sales Specialist

Lohono Stays by Isprava
07.2024 - Current

Cluster Guest Service Agent (Remote)

PTOSH HOTELS
06.2023 - 11.2023

Sales Executive

Lodha Group (Macro Tech Developers Ltd)
11.2022 - 05.2023

Guest Service Agent

Goa Marriott Resort and Spa
10.2020 - 05.2022

Front Office Associate

Resort Rio
02.2019 - 02.2020

Industrial Trainee

Novotel Mumbai Juhu Beach
11.2011 - 04.2018

Bachelor In Hotel Management - Tourism And Hotel Management

Anjuman I Islam College of Hotel Management

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Ameya Desai