Ameya Deshpande
PUNE
Summary
A results-driven Business Analyst with over 10 years of experience in Capital Markets, Banking (Payments/Cards), Card Chargeback Management, and Insurance. I have successfully contributed to Enhancements, Migrations, and New Initiatives throughout the project lifecycle, from initiation to delivery and maintenance. My expertise covers various SDLC phases and methodologies, including Waterfall, V-Model, and Agile (Scrum, Kanban, XP). Skilled in conducting GAP analyses, Feasibility Studies, and Root Cause Analyses, I ensure informed business decisions while maintaining a strong focus on quality. My deep understanding of Agile frameworks allows me to adapt to diverse project requirements effectively.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst
Fiserv India Pvt Ltd.
PUNE
06.2021 - Current
- Actively engage in Requirement Gathering & Elicitation calls, proactively seeking a comprehensive understanding of business needs
- Skillfully translate these insights into detailed Functional Requirements (BRD/FRD's), ensuring a nuanced grasp of the intricacies of the project
- Employ a meticulous approach to design, develop, and deliver functionalities that not only meet but exceed client expectations, ultimately ensuring client satisfaction.
- Play a pivotal role in facilitating Client Reviews, bringing together all relevant stakeholders for comprehensive discussions.
- This inclusive approach aims to gather valuable input, feedback, and perspectives, fostering collaboration and alignment among all involved parties.
- Provide invaluable consultancy in problem analysis, meticulously validating the functional and technical outcomes of the project against the established business requirements.
- Collaborate closely with cross-functional client teams, leading gap analysis efforts, and identifying improvement options for enhanced project performance.
- Offer expert guidance in crafting technical solutions and designing the technical/application flow.
- This involves a continuous and adaptive coordination effort to ensure alignment with project goals, responsiveness to changing requirements, and the overall success of the sprint.
- Owned and prioritized product backlog.
Oversaw entire product deployments from vision and creation to rollout and delivery. - Coordinated with software developers to create custom applications and trackers to achieve client goals.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Analyzed customer feedback to identify areas for improvement.
Sr.Business Analyst
Wipro Technologies India Ltd.
PUNE
08.2020 - 06.2021
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Interacted with internal & external customers to understand business needs and translate into requirements and project scope.
- Converting the requirements into Demands/Epic and writing User Stories
Collaborated with stakeholders to identify business needs and data sources. - Making the requirement changes to the XSD of API using SOAP UI and Swagger tool.
- Creating Use-cases, Flow-chart, Requirement Traceability Matrix, Issue Tracking, Defect Management using tools like JIRA for Citi processes.
Sr.Business Analyst
Capgemini Business Solutions India.
PUNE
07.2016 - 08.2020
- Conducted GAP and Risk Analysis using AS-IS/TO-BE processes to gather business requirements in an Agile (SCRUM) environment, focusing on policy management, mobile applications, and API services.
- Analyzed and interpreted data to identify problems and areas for improvement.
- Assessed client controls, risks, process issues, and productivity inefficiencies.
- Established and maintained relationships with key stakeholders to explore growth opportunities and build successful partnerships.
- Recommended improvements to business systems and procedures to meet changing demands.
- Evaluated customer needs and feedback to drive product and service enhancements.
Conducted regular operational reviews to identify improvement areas. - Identified necessary business improvements and determined systems required for implementation.
- Collected, defined, and analyzed business requirements.
- Assessed business requirements to create targeted solutions.
- Trained business personnel on system usage.
- Gathered, reviewed, and reported findings.
- Troubleshot incidents reported by end-users, scheduled system changes, and identified permanent solutions.
- Communicated business requirements to team members to ensure understanding and implementation of functional demands.
Business Analyst
Tieto Software India.
PUNE
08.2014 - 07.2016
- Elicit, document, and analyze business requirements from stakeholders through interviews, workshops, and surveys.
- Establish and maintain relationships with stakeholders to ensure clear communication and understanding of project objectives.
Analyze existing product processes and identify areas for improvement, optimization, or automation. - Collaborate with technical teams to design solutions that meet business needs and align with strategic goals.
- Create comprehensive documentation, including Business Requirement Documents (BRDs), System Requirement Specifications (SRS), and use cases.
Provide training and support to stakeholders to ensure successful adoption of new enhancements and processes to the product. - Assist in change management efforts by communicating changes to stakeholders and helping manage transitions.
Business Analyst
HSBC Development Center India.
PUNE
06.2012 - 07.2014
- Analyzed requirements for Personal Internet Banking (Payment) and Cards, developing documentation for User Acceptance Testing (UAT) and regression processes.
- Develop detailed documentation, such as Business Requirement Documents (BRDs), System Requirement Specifications (SRS), and use cases.
- Engaged in the implementation of the Mobile Application related to the PIB/Cards project for HSBC UK, focusing on the entire process from login to final payment.
- Validated payment execution processes (Swift messages) using DB2 on Mainframes to ensure accurate transaction handling.
Assisted in UAT by creating and validating data to ensure alignment with business requirements.
Education
B.E - Mechanical
University of Amravati (SSGBU)
01.2010
Skills
- Product Lifecycle Management
- Business solutions development
- Agile Methodology
- User-Centric Design
- GAP/Risk Management
- Payments & Cards
Certification
- PSM 1
- NCFM
- PSPO-1
- ISTQB-1
Timeline
Business Analyst
Fiserv India Pvt Ltd.
06.2021 - Current
Sr.Business Analyst
Wipro Technologies India Ltd.
08.2020 - 06.2021
Sr.Business Analyst
Capgemini Business Solutions India.
07.2016 - 08.2020
Business Analyst
Tieto Software India.
08.2014 - 07.2016
Business Analyst
HSBC Development Center India.
06.2012 - 07.2014
- PSM 1
- NCFM
- PSPO-1
- ISTQB-1
B.E - Mechanical
University of Amravati (SSGBU)
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