Ameya Kaspale
Mumbai
Summary
Experienced professional with 5.2 years in Technical Support & Delivery Management, adept in requirement analysis, technical specifications development, and commissioning of Servers, EBI integration, DVM integration, and Access Control Systems for diverse sectors.
Passionate Technical Support Representative dedicated to enhancing product usability and resolving customer queries to boost satisfaction and ensure repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Professional
Honeywell Automation India Ltd.
Pune
10.2021 - Current
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Installed new software for users and monitored version and patch update requirements.
- Followed technical documentation for accurate installation, maintenance.
- Communication and customer service skills
- Problem-solving and analytical thinking skills
- Ability to use various tools and software programs
- Ability to follow instructions and procedures
- Experience working with remote desktop
- Knowledge of SQL, Windows's, and IIS systems
- Technical Proficiency and Problem-Solving
Regional Field Service Engineer
Honeywell Automation India Ltd On contract Basis
Mumbai
08.2019 - 08.2021
- Provided technical support to customers in the region, troubleshooting hardware and software issues.
- Conducted on-site installation of computer systems and peripheral components, as well as configured systems for optimal performance.
- Assisted in developing strategies for improving field service delivery operations.
- Resolved customer complaints regarding hardware and software issues by providing timely solutions.
- Installed new components or replaced defective parts to restore functionality.
Field Service Engineer
Honeywell Automation India Ltd On contract Basis
Mumbai
04.2017 - 07.2019
- Helped customer to setup new system, server, application, and software
- System Commissioning and integration of EBI, DVM, ACS, FAS, BMS
- Worked on service support & technical support to various below customers in PAN India
- Kept server software and hardware in excellent working condition through regular inspection and maintenance
- Support to resolve the field related issues as well as software also
- Perform Preventive maintenance activities quarterly
- Also prepare the respective document & submit to the customer
- Provide clear and concise step-by-step support to customer.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Developed technical solutions to resolve customer issues.
Education
Bachelor of Engineering - Electronics & Telecommunication Engineering
Rajiv Gandhi Institute of Technology
Mumbai, Mumbai University 08-2016
Diploma - Electronics & Telecommunication Engineering
Babasaheb Gawde Institue of Technology
Mumbai08-2013
12 Th - Science Education
Vidyabhushan College
Mumbai02-2010
10th - SSC
Nandadeep Vidayalaya
Mumbai03-2008
Skills
- Installation & Commissioning
- Requirements Definition & Analysis
- Software fault diagnosis
- Technical issue analysis
- Application installation
- Technical Support
- Customer Service Expert
- Relationship Management
- EBI
- CCTV
- ACS
- Building Management System
- FAS
- Interfaces
- Remote Support
- Data Recovery
- Disaster Recovery
- Software Installation
- Operating systems
- Application support
- Performance Testing
- Customer Service
- Hardware upgrades
- Application installations
- Technical Troubleshooting
- Hardware and Peripherals
Personal Information
- Title: Technical Support Professional
- Date of Birth: 11/13/92
- Gender : Male
- Father’s Name : Late Rajaram Kaspale.
- Mothers Name : Mrs.Sarita Kaspale
- Nationality : Indian
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Major Projects Handled :
From April-2017 to Till date, I handled below customers And Projecte Details :
Vodafone (Telecom): Apr-2017
Installation, Troubleshooting of DVR system, FAS conventional Panel installation & commission at various Vodafone Mumbai stores
IIT Mumbai. Powai: -Apr 2017
- Installation, Troubleshooting & maintenance of NVR system with DVTEL application Software & 285 Cameras in the campus
ICICI Bank, Mumbai: - June 2017
- Installation, Troubleshooting & maintenance of Access System with Temaline, EBI R410,500 application Software
Four Seasons Hotel:-Aug 2019-Aug 2021
- Installation, troubleshooting & Preventive maintenance EBI R310, BMS System & DVM R200 Systems. Preparing Quarterly Preventive maintenance report & submitted to customer
Yes Bank: Feb 2021 (Bank)
DVM R700 Application installation, Commissioning & troubleshooting
EBI R600 Application installation & Access control system commissioning, Troubleshooting
Ruby Hall Clinic (Hospital): March 2021 – March 2022
- EBI 600 installation, Server Commissioning, Client Installation, TCWS installation Redundancy. BACnet Troubleshooting.
ICICI Bank, Hyderabad: - Dec 2021-Jan 2022
- Upgradation & Installation of Access control system from EBI R430 to EBI R600.Troubleshooting, Commissioning the Access control system
DRL, Hyderabad:- Jan 2022
- Installation, Troubleshooting of Access control System with temaline system from EBI R430 to EBI R600 application Software. Commissioned the EBI R600 centralized PAN India server with imported the old card holder data successfully. Installation & troubleshooting of TCWS server, EBI Clients, Server redundancy
HDFC Bank, Mumbai:- Feb 2022
Upgradation
- Installation, Troubleshooting of Access control System with Temaline, BMS system with EBI R600 application Software. System Audit also completed
ISRO Bangalore: - Oct 2023
- Testing the GSM Modem with VMware server. Commissioning the GSM modem with EBI R600 application at ISRO site & Alarm paging testing completed
WNS, Mumbai: - FEB-2024
- Upgradation & Installation, Troubleshooting of Access control System with temaline system from EBI R500 to EBI R700. Commissioned the EBI R700 centralized PAN India server with imported the old card holder data successfully with less downtime.
ICICI Bank, Mumbai:- Mar 2024
temalinealine system from EBI R500 to EBI R700 application Software. Support to rtemalinehe hardening windows policy. Resolve the Customer queries. Interaction
With customer.
WNS (IT sector): Feb 2024
- DVM client installation, patch update, camera firmware update, camera recording support. Support to build up the DVM redundancy
Projects
• Zigbee Based secure Data Communication.
• Digital Voltmeter, using AT89S51.
• Wireless & Battery less Mobile Charging using Supercapacitor.
Certification
- Win Pak 4.8.5, e-On time and HON-FIN4000 Issued on Dec-2021
Accomplishments
• INNOVISION’16 Third Prize - Organized by Rajiv Gandhi Institute of Technology, College.
• ANVESHAN’16 - Organized by Vidyavardhini’s College of Engineering and Technology.
• PAPER PUBLISHED:
INTERNATIONAL JOURNAL OF APPLICATION OR INNOVATION IN ENGINEERING AND MANAGEMENT (IJAIEM), Volume 5, Issue 2, February 2016, ISSN 2319 – 4847, “ - WIRELESS MOBILE CHARGING USING SUPERCAPACITOR.
Professional Training
- Completed Traffic Management System & Passenger Amenities, Optical Fiber Cable & Control communication training from (Signal & Telecom.)Department Of Central Railway, Mumbai.
Hobbies
- Playing Cricket
- Listening music
Declaration
- The above information given above is true and correct based on records.
Timeline
Technical Support Professional
Honeywell Automation India Ltd.
10.2021 - Current
Regional Field Service Engineer
Honeywell Automation India Ltd On contract Basis
08.2019 - 08.2021
Field Service Engineer
Honeywell Automation India Ltd On contract Basis
04.2017 - 07.2019
Bachelor of Engineering - Electronics & Telecommunication Engineering
Rajiv Gandhi Institute of Technology
Diploma - Electronics & Telecommunication Engineering
Babasaheb Gawde Institue of Technology
12 Th - Science Education
Vidyabhushan College
10th - SSC
Nandadeep Vidayalaya
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