Ameya Rajadhyaksha
Mumbai
Summary
Tech-savvy Banker with 15+ years’ experience well-versed in all aspects of digital product management from inception to monitoring with all requisite banking regulations knowledge, updated with latest digital trends looking for new challenges in digital banking and payments field. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Digital Solution Manager
HDFC Bank
Mumbai
11.2021 - Current
- I have been an integral part of the team which is catering to the solutioning needs of institutional customers (TASC) and was instrumental in following assignments HDFC Bank Collect Now In addition to above, handling a consolidated collection solution for the Bank named as Collect Now which caters to the needs of collection of the TASC customers
- I have been handling following core activities for Solution development- Brainstorming to make the solution more robust Understanding the existing processes of the Bank and their corelative implementation in the solution Building the reconciliation process for the solution Preparation of BRDs Preparation of project trackers and tracking of the overall project Identification of the risks and mitigation plans and its implementation
- Coordination with various stake holders (Compliance, Credit Intelligence, Legal, Risk Management) for their approvals for the process note which I have created Preparation of the Application form Training to related teams Attending to the queries of the team Liasoning with the merchants for the feedback and related changes in the product offering Post Going Live Merchant Acquiring discussions with the sales team Discussions with the clients on requirement gathering and finalizing the solutioning approach Initial handholding for the product
- Open Network for Digital Commerce (ONDC) Played an instrumental role in placing the organization as a settlement bank on ONDC network which include following activities Finalising the scope of becoming the settlement bank on the network Concluding the discussion with multiple internal stakeholders to finalise the type of account for the Network Participants Creation of the Product Note which has the offering details for the network participants and coordinated for the approval from the teams like Operations, Compliance, ISG, IT, ITDRM, BSG, TPRM etc
- Creation of the product code of the Special Purpose Current account for the Network Participants in coordination with the Flexcube Ops team Creation of the TnCs for the Network Participant account holders in coordination with Legal Counsel and Bank’s internal legal team Implementation of the Balance check API for the Network Participant accounts in assistance with BSG and Network team with the NBBL Team Had multiple discussions with the ONDC team and NBBL team to finalise the scope for the type of accounts and other related modalities Vendor Management (Fintech Alliances) Competition Benchmarking Identification of the vendors for the solutioning aspect Evaluation of the product stack of the vendor Coordination with BSG and compliance to close the scope with vendor Negotiation with the vendor on the commercials Positioning of the process for the ground staff Monitoring of the performance Resolving issues Preparation of the MIS
Product Manager
Saraswat Bank
Mumbai
04.2017 - 10.2021
- Being the part of the Digital Banking Department from its inception in the Bank, I have handled following products
- Some of these products were introduced for the first time in the Bank
- I have managed the product life cycle of these products from conceptualization to post-delivery monitoring
- I have also presented these products in the Operational Risk Management Committee of the Bank for the approval of the stake holders like Risk Management Department, Legal Department, Compliance Department, and Retail Banking Department etc
- Migration to Infosys’s Internet Banking Platform Worked on CBS migration (to Finacle) of the Bank for digital products like Retail Internet Banking and Corporate Internet Banking with following aspects Finalisation of the requirements of the core group Discussion with the vendor to finalise the scope Preparation of the Business Requirement Document (BRD) in alignment with the regulatory guidelines Testing of the application UAT Testing and sign off for production movement
- Worked on enhancements and Bug Fixes with various teams Training to the various teams involved Customer education Preparation of related material like Manual, SOPs MIS preparation using SQL queries
- (Basic) Interaction with the customers handling their post migration queries Coordinated for the UI UX change of the Internet Banking Platform of the Bank which was migrated Unified Payment Interface (UPI) Successfully implemented UPI 2.0 as directed by NPCI Discussing ideas for new developments with all stake holders like developers, ISG, IAD, Risk Management Dept, Legal, Operations
- Risk Assessment and its mitigation measures Informing the same to the developers by making BRD (Business Required Document) Testing the given requirement in UAT and then deploying the same on production after following Change Management process Monitored timely execution of the project post development to ensure quality deliverables & helping the users post LIVE Support to branches for any queries Fraud Risk Management Coordination with the TSP for smooth implementation Coordination with NPCI for product and FRM from compliance angle Data analysis and coordination with the marketing team for deep penetration of the product Ensuring the adherence to various regulatory guidelines from NPCI and RBI Investigation of fraudulent transactions based on the available data and reporting of frauds to the regulatory authorities
- Handled the incident reporting management
- PREPAID PAYMENTS INSTRUMENT Coordination with the TSP and NPCI Brain Storming on functionalities of the product Taking requisite permissions Risk Assessment and its mitigation measures Understanding the requirements of various stakeholders and devising the process/ product Creation of related Material Reconciliation Handling Branch queries SOP for Prepaid cards includes all points Sub member Banks 1) Follow up with sub member banks regarding their declaration for annual review prescribed by Risk Management Department 2) Any other work related to sub member banks 3) On Boarding of New Banks and negotiation Saraswat Bank 100+ (Customer Facing Account opening Application based on Aadhaar Authentication) Played an instrumental role in Successfully launching the “Saraswat Bank 100” mobile app for opening Digital Savings account in a self-operated mode by Customers with flexibility to choose account number of his/ her choice and contributed for following aspects of the product
- Brainstorming Finalization of implementation strategy Taking requisite permissions from the regulatory stake holders like Risk, Legal, Compliance etc
- Risk Assessment and its mitigation measures Finalization of TSP for the application Preparation of BRD Coordinating with the TSP for UI and UX Testing of application before going live on production environment Monitored application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and raised the issues with concerned teams Preparing MIS RBI and UIDAI Compliance
- Bank on Tab (Account opening Application based on Aadhaar Authentication for Branches) Conceptualization of the project Working of implementation strategy Presentation of the projects before various approving authorities Taking permissions from concerned departments Risk Assessment and its mitigation measures Testing of application before going live on production environment Preparing MIS Conducting sessions for the Branches to understand the product Support on the Operational Issues Identification of changes / enhancements required to existing systems as per user feedback, evaluation of impact analysis, preparation of BRDs and change specifications, obtaining of business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system
- UIDAI Guidelines Coordinated for Aadhaar independent Assessment of the Bank through CERT-IN empanelled Auditors
- Provided required data and support for the assessment Presented assessment report to the Management Implemented the corrective measures suggested by the Auditors in the Ecosystem
- Worked on the Aadhaar Authentication Application Security Standard (AAASS) for developing and maintaining secure Aadhaar Authentication applications issued by UIDAI on 18th November 2020
- Played a crucial role in Aadhaar Data Vault implementation in the Bank with handling of following aspects Finalisation of the Vendor Scope Determination Vendor Coordination APIs Discussions Testing Implementation (In Process) FasTags- National Electronic Toll Collection Introduced the concept of FasTag in the Bank Finalization of TSP Seeking permissions from all stake holders Testing Coordination with NPCI and IHMCL Conceptualization of Customer onboarding Journey Handling Customer Grievances
- CKYC Data Uploading with CERSAI Data management Coordination with TSP for Data Upload Presentation of the MIS to the management Coordination with the stakeholders for the Data Data Compilation for the Compliance Department and RBI Others Created rules for the Enterprise Fraud Risk Management (eFRM) system viz
- Memento from M/s FIS for early detection and mitigation of Fraudulent transactions initiated through various Digital Channels like Internet Banking, UPI and AEPS
- As a member of Digital Banking Department of the Bank, played an instrumental role in generating net revenue for Digital banking department of more than Rs
- 55 million for FY 2017-18 as against loss of Rs
- 30 million for the FY 2016-17 and continued the trend for next financial years
- Increased the digital transactions of Bank to 89% from 60% in span of 3 Years
- Handling areas like migration, sanity testing, and coordination with the TSPs for the CBS migration
- Handled MRD finalization for the same
- Handling Branch queries related EKYC portal, Demographic Authentication, Aadhaar updation
- Coordination with NPCI, UIDAI Preparation of various circulars, FAQs, Manuals, notes for Top Management and Board Interacting with the vendors for new developments and timely delivery of requirements Managing and providing assistance to team mates whenever required A member of the Operational Risk Management Committee (ORMC) of the Bank Training of the Staff Members
Trainer
Saraswat Bank
Mumbai
05.2013 - 04.2017
- Worked as a faculty member Conducted sessions on various banking topics like KYC, types of Customers, Various delivery Channels along with sessions on behavioral science like communication, customer service Prepared training material and handouts Conducted Management Games and discussed the outcome with the trainees Feedback compilation and Analysis of programmes and assist in making reports further helping the management to assess the training needs Preparation of training calendar Assisted principal in designing the training programmes Conceptualized online tests for all the cadres in the bank for knowledge updation Preparation of reports on the exam data and analyzing the same for further needs, onward submission to the respective department heads and top management of the bank
Deputy Manager
Saraswat Bank
Mumbai
03.2011 - 04.2013
- Created reports, analyzed and interpreted data, including expenses, competition information, and revenues
- Aided superiors for training sessions Handled external and internal auditors Coordination with the external as well as internal auditors (Statutory, Tax, RBI) Maintained, documented and presented progress reports to management Payments for the nominations for external Training Programmes and follow up
Junior Officer
Saraswat Bank
Mumbai
12.2008 - 02.2011
- Administration E-TDS Over all upkeep of the office Prepared daily, weekly and monthly reports for top management
- Conducted annual supervision for inventory Payments for the nominations for external Training Programmes and follow up Vendor Management and coordination with various stake holders
Education
Bachelor of Arts in English Literature -
Mumbai University
05.2007
Skills
- New product introductions strategies
- Product Management
- Business process re-engineering
- Team building
- Analytical skills
- Managing product lifecycle
- Dedicated team player
- Detailed and Organized
- Presentation Skills
- Self-Motivated
- Impeccable written and verbal communication skills
- Basic Knowledge of APIs
- Excellent Interpersonal skills
Accomplishments
- Editor of Saraswat Bank’s House Magazine
- Represented Saraswat Bank and HDFC Bank in Times and Banks Shield Cricket Tournament along with Tennis Ball Cricket Tournaments and won many awards
- Represented the Saraswat Bank in a TV show (Presentation of a digital product)
Employmentstatus
- HDFC Bank, Digital Solution Manager, Government and Institutional Business, 11/2021, Present
- Saraswat Bank, Product Manager, Digital Banking, 04/2017, 10/2021
- Saraswat Bank, Trainer, Staff Learning Centre, 05/2013, 04/2017
- Saraswat Bank, Deputy Manager, Staff Learning Centre, 02/2011, 04/2013
- Saraswat Bank, Junior Officer, Staff Learning Centre, 12/2008, 02/2011
Personal Information
- Date of Birth: 05/08/1986
- Gender: Male
Languages
- Marathi
- Hindi
- English
Hobbies and Interests
- Cricket
- Travelling
- Cooking
Timeline
Digital Solution Manager
HDFC Bank
11.2021 - Current
Product Manager
Saraswat Bank
04.2017 - 10.2021
Trainer
Saraswat Bank
05.2013 - 04.2017
Deputy Manager
Saraswat Bank
03.2011 - 04.2013
Junior Officer
Saraswat Bank
12.2008 - 02.2011
Bachelor of Arts in English Literature -
Mumbai University
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