Aman Mishra
Bangalore
Summary
Seasoned GSS Engineer with a robust background at Applied Materials India Pvt Ltd, adept in Unix and Shell scripting. Excelled in leading cross-platform software validation, significantly enhancing product deployment success. Skilled in failure analysis and root-cause analysis, demonstrating exceptional problem-solving abilities and a proactive approach to customer satisfaction.
Overview
7
7
years of professional experience
Work History
GSS Engineer
Applied Materials India Pvt Ltd
Bangalore
03.2024 - Current
- Review and respond to customer/field issues and questions. Troubleshoot/validate issues
reported from the field and submit bug tracking reports. - Responsible for verifying and validating software functionality. Make sure various customer use cases can be satisfactorily met by the software.
- Act as an interface between the customer and software team related to new products/features for requirement gathering and spec clarification.
- Responsible for a smooth transition from development to deployment, and acceptance at the customer sites.
- Document software changes for new products, enhancements and defects.
- Work with the Product team to gain strong domain and product functionality/architecture knowledge.
Possess the ability to differentiate between hardware, software, and other configuration issues. - Looking into code to debug issues using source code is an added advantage.
- Manage customer expectations to efficiently and professionally handle escalations. Ensure software is not a showstopper for product success or performance.
- Install and configure software releases on engineering and process lab tools. Work with tool owners and hardware/process engineers to debug and triage issues seen on tools in internal labs.
- Manage customer system configuration and setup for new products and features. Use software simulators to run customer scenarios for new products and features.
- Lead cross-platform software validation activities for new products and features.
- Develop and provide training to the field Software Support Engineers (SSEs) to ensure a fast response to customers' software questions or issues.
- Track software performance at customer sites. Plan for first in FAB introductions to ensure successful deployments.
- Develop software utilities to aid in software troubleshooting.
Software Engineer
CGI
Bangalore
03.2019 - Current
- Managed containerized applications using Docker and orchestrated them with Kubernetes or other container orchestration platforms
- Collaborated with software development teams to ensure code quality and deploy applications with zero downtime
- Implemented monitoring and alerting solutions (e.g., Prometheus, Grafana, AWS CloudWatch) to ensure system reliability and performance
- Provide primary operational support and engineering for multiple large distributed software applications and handling tickets through JIRA
- Work closely with the Architecture and Development team to enhance system productivity
- Enter commands and observe system functioning to verify correct operations and detect errors
- Creating Batch jobs using Shell Scripting and Python
- Process and Resource Monitoring
- Develop training materials and procedures, or train users in the proper use of hardware or software
TAC Engineer
Cisco India Pvt. Ltd.
Bangalore
09.2018 - 02.2019
- Responsible for installation and remote support for Cisco AAA product, ISE
- Define, Deploy, and Maintain the organizations IP telephony and its related network connections along with hardware operation
- Responsible for the implementation and management of all aspects of a VOIP network infrastructure, which includes cabling, racking, LANs, WANs
- Responsible for providing on-call operational level support for all facets of IP Telephony hardware and software
- Also responsible for opening and managing TAC cases and for rectifying users- VOIP/Network/ Infrastructure problems
Programmer Analyst Trainee
Cognizant Technology Solutions
Chennai
05.2018 - 08.2018
- Java Developer Trainee
Education
Bachelor of Technology - Information Technology
Cochin University of Science And Technology
Cochin, Kerala09.2017
Skills
- Sql
- Unix
- Shell script
- Core Java
- Object-oriented programming
- Autosys
- Job Scheduler
- Docker and Kubernetes
Languages
- English
- Hindi
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
GSS Engineer
Applied Materials India Pvt Ltd
03.2024 - Current
Software Engineer
CGI
03.2019 - Current
TAC Engineer
Cisco India Pvt. Ltd.
09.2018 - 02.2019
Programmer Analyst Trainee
Cognizant Technology Solutions
05.2018 - 08.2018
Bachelor of Technology - Information Technology
Cochin University of Science And Technology
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