AMIA MASON
Michigan City
Summary
With a proven history of excellent customer service and conflict resolution skills, I consistently seek ways to improve. Dedicated to accuracy and streamlining systems, I ensure productive work. I maintain work efficiency by smoothly transporting and organizing supplies. Diligent, safety-driven, and reliable, I possess a strong work ethic. In a fast-paced team environment, I have developed strong interpersonal and problem-solving skills. Additionally, I have demonstrated the ability to handle multiple tasks efficiently while maintaining a high level of customer service. Now, I aim to transition these transferable skills into a new field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Team Member
Walmart
11.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
Prepared Foods Team Member
Whole Foods Market Inc
01.2023 - 09.2023
- Maintained high level of efficiency in fast-paced work environment
- Greeted customers with friendly demeanor to enhance positive guest experience
- Prepared food items by following recipes and product directions
- Prepared menu orders for customers, ensuring quality and visual presentation
- Checked refrigerated and frozen cases and replenished low stock every day
- Stocked food items upon manager request and adhered to food safety standards at all times
- Organized food and products by date and maintained adequate supplies
- Offered product samples to customers, generating additional sales through taste-testing
- Cleaned and maintained work areas, equipment and utensils
- Followed food safety practices and sanitation guidelines
Server/Waiter
Smith Village Senior Living
07.2021 - 12.2022
- Kept server areas clean and stocked to increase efficiency while working tables
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Bussed and reset tables to keep dining room and work areas clean
- Inspected dishes and utensils for cleanliness
Usher/Ticket Taker
Live Nation
05.2021 - 06.2021
- Assisted patrons with seating by giving directions and lighting paths
- Greeted customers with smile and provided friendly, knowledgeable service
- Reviewed tickets for authenticity and applicability to particular event
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
Employer Crew Member
Afterschool Matters
06.2019 - 08.2019
- Uphold safety standards by following proper procedures and using correct PPE
- Set up equipment and cleared work area of any debris or safety hazards
- Minimized delays with well-organized supplies and open team communication
- Protected team members and products by removing hazards and keeping sites clean
Education
High school diploma - Technology
Perspectives Charter High School
Chicago, ILMedical Administrative Assistant - Health Care Administration
Ultimate Medical Academy
Clearwater, FL01.2025
Skills
- Communication
- Decision making
- Task prioritization
- Computer skills
- Food production
- Customer service
- Organization skills
- Meal preparation
- Bussing
- Meat and Poultry Slicing
- Time management
- Customer engagement
- Basic math
- Attention to detail
- Food handling
- Food preparation
- Problem-solving
- Performance improvement
- Teamwork and collaboration
- Verbal and written communication
- Food handling safety
- Inventory management
- Initiative-taking
- Order management
Certification
Food handler, 08/21
Additional Information
Chicago, IL, Evergreen Park, IL, US for any employer
Timeline
Crew Team Member
Walmart
11.2024 - Current
Prepared Foods Team Member
Whole Foods Market Inc
01.2023 - 09.2023
Server/Waiter
Smith Village Senior Living
07.2021 - 12.2022
Usher/Ticket Taker
Live Nation
05.2021 - 06.2021
Employer Crew Member
Afterschool Matters
06.2019 - 08.2019
High school diploma - Technology
Perspectives Charter High School
Medical Administrative Assistant - Health Care Administration
Ultimate Medical Academy
Similar Profiles
Kaitlyn WilliamsKaitlyn Williams
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart
Abdullah Al-MusawiAbdullah Al-Musawi
Pharmacy Assistant at WalmartPharmacy Assistant at Walmart
Brandon BruceBrandon Bruce
CAP 2 Associate at WalmartCAP 2 Associate at Walmart
Scott JerniganScott Jernigan
Overnight Maintenance Associate at WalmartOvernight Maintenance Associate at Walmart
Tayla SealsTayla Seals
Inbound Problem Solver at Walmart Distribution CenterInbound Problem Solver at Walmart Distribution Center