Amibrata Samadder

Agentic AI Projects:

• Sales Intelligence Co-pilot for Pharma Consulting: Developed fine-tuned LLMs with engineered prompts to deliver contextual insights, reducing manual analysis from hours to minutes.
• AI Planning Agent for Agricultural Equipment: Built a multi-step dealer development strategy generator, improving account management efficiency and strategic planning.
• Model Context Protocol (MCP) Servers: Engineered Python-based MCP servers integrating Salesforce tools with AI agent workflows.
• Product Recommendation Engine: Designed a query-driven system using purchase history analytics, with organizational pricing and product rule constraints.
• Predictive Opportunity Scoring: Trained ML models forecast deal closure probability for data-driven sales prioritization.
• RAG-based Technical Support: Implemented end-to-end pipeline processing of service manuals and case data, with optimized embeddings for contextual search and faster resolution.

Technical Support Engineer - Salesforce (EMEA & India)

• Regional Technical Support Leadership: Provided technical support to enterprise customers across EMEA and India regions
• Systems Analysis & Root Cause Investigation: Conducted root cause analysis and system troubleshooting for Salesforce organizations
• Cross-functional Product Collaboration: Collaborated with product development teams on architecture and design implementation

• Full-Stack Development: Built Lightning Web Components using JavaScript, CSS, and Apex, with responsive UI/UX design.
• System Design and Automation: Architected automated workflows and business processes using Salesforce Flow Builder and trigger-based solutions.
• API Development and AI Integration: Developed REST endpoints in Apex/Java, and implemented the Einstein Chatbot with NLP capabilities.
• Performance Analysis and Debugging: Conducted root cause analysis for critical system failures (P1/P2), and performance optimization.