Amina Ghosh

• Project-manages the execution of the MIS reporting development plan in coordination with Ops, Business and Technology stakeholders.
• Creates tracking systems and reports for special projects occurring throughout the organization globally.
• Monitors risk reporting to ensure Client Onboarding abides by government regulations and bank risk metrics.
• Creates reports used nationwide to monitor production and minimize critical threats.
• Reports and answers to senior leadership on a daily basis.
• Acts as project manager and subject-matter expert for the United States Private Bank (USPB) client restriction policy.
• Solutions for business obstacles and regulatory deadlines.
• Cultivated strong relationships with clients through regular communication and transparent reporting on project status updates, fostering trust and long-term partnerships.

1. Operational Tasks:

a) scoping project, capacity planning, sizing resourcing needs, progress reporting through KPI, SLA reports in operations

b) Effectively liaising with MI team for reports and dashboards across the process

c) Identifying and applying effective time management techniques for driving efficiency, eliminating redundancy, and meet tight deadlines

d) Managing and assisting project delivery on transition of project, KYC workflow, recruitment, performance management.

e) Responsible for employee development, coaching and collaborating with training team for identified TNIs (training needs identification for makers/checker/approvers).

2. Tasks related to Quality Adherence:

a) Planning, implementing, monitoring, managing teams in accordance with client strategy focusing on standard quality delivery

b) Collaborating with global client on onboarding process

3. In collaboration with senior managers, assuming responsibility for quality risk governance by continuously improving processes, driving efficiencies. Efficient in understanding of Control, Compliance, Investigation/chasing functions in banks

4. Project involves leading and managing team who perform verification of the Client data received or collated through search, performing due diligence in due course by reviewing KYC documents and by performing the risk assessment of the Client

5. Liaising with the Client/Compliance, advising/following up on KYC requirements and signing off on new client adoptions.

6. Handling teams’ performance, guiding, developing and appraising direct team of 22 and an extended team of 38, consisting of Analyst/Sr.Anayst/Quality Checker/Team Leader/Driving for 100% RFT

7. Execute Operational Tasks: Perform daily operational activities including data entry, reporting, inventory management, and other routine tasks to ensure smooth and efficient operations.

8. Process Optimization: Identify areas for process improvement and work on implementing changes to enhance operational efficiency and reduce costs.

9. Data Analysis: Analyze operational data to identify trends, anomalies, and areas for improvement. Generate reports and present findings to the operations manager.

10. Collaboration: Work closely with cross-functional teams including finance, logistics, and customer service to ensure alignment and coordination of operational activities.

11. Problem Solving: Address operational issues as they arise, troubleshoot problems, and implement effective solutions in a timely manner.

12. Compliance: Ensure all operational activities comply with company policies, industry regulations, and safety standards.

13. Documentation: Maintain accurate and up-to-date documentation of processes, procedures, and workflows. Create and update operational manuals as needed.

14. Support Projects: Assist in the planning and execution of operational projects, providing support as needed to meet project goals and deadlines.

15. Reporting – Monthly presentation to client & senior leadership on project status, challenges, areas of improvement and plan of action.

· Migrated pilot batch as Senior Fraud Officer FROM US TO INDIA GSC

· Worked for E-Fraud process, US clients, Identifying first party fraud, fraud logos, dentifying fraudulent transactions and mitigating fraud.

· Directing searches, reviewing, reporting upon and documenting the results, prior to account opening

· Collaborating with third party vendor informational sources, researching and drafting to remediate missing and/or invalid

· Closely associated with CIP and CDD elements for new and existing customers (BSA Act, USA Patriot Act & AML Policy as applicable)

· Supervising FRAUD investigators and Performing 4-eye checks for the Electronic FRAUD team

· Guiding / advising team on Identifying and actioning Sanction exposure / FC exposure / KYC gaps / ESCALATE for client exit

· Investigating potential / suspicious activity, leveraging transaction monitoring solutions

· Collecting and documenting data, including alert, investigation, suspicious activity report history

· Worked in E-FORMS/UAR team to support UK onshore team with transaction monitoring investigation summary

· Assisting the investigation in order to concisely prepare supporting document to negate or submit a SAR

· Building relationships with AML Investigations Units, communicating & transferring information for case investigations

· Acting as a key contributor and illustrating knowledge of AML issues as well as broader functional knowledge

· Reviewing alerts around regulatory/non-regulatory internally directed enterprise-wide searches of the accountholders

· Steering identification and categorization of SCC PEP and high-risk customers

· Performing regular and periodic due diligence on case to case basis and auctioning as appropriate

· Conducting Enhanced Due Diligence (EDD) on high risk clients identified through KYC information

· Monitoring clients periodically through negative media news and through designated lists like OFAC SDN list

· Identifying and mitigating ‘nesting activities’ in correspondent banking environment

· Performing due diligence on Politically Exposed Persons (PEPs) and Special Persons of Interest (SPOIs)

· CIP and CDD elements for new and existing customers (BSA Act, USA Patriot Act & AML Policy as applicable)