AMINA MISBAH

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• Client / Account Manager: Interacting with the client and the internal stakeholder for the yearly agreement, invoices, and facilitating the provision of the audit evidence, if any
• Regular Connect: Regularly connect with the client for MIS, QBR review, and ad hoc requirements. Sharing time-to-time communication with clients and employees
• Ad hoc Requirement – Understanding the requirement with the complete scope of work and interacting with different teams for the successful delivery of the project within agreed timelines.
• CSAT Survey: Ensuring full participation of clients in the CSAT survey.
• Payroll / Ops :Handling the team for payroll processing of 20 different clients, with a headcount of 50,000.
• Tracking Mechanism: Tracking, maintaining, and executing the various trackers for smooth closure of activities: calendar, head count, month-end, ETDS, Form 16, and year-end.
• Team Huddle : Having daily team Huddle the team basis to execute the activities with ease.
• Taxation Year-End Activities / Project: Leading the team on the completion of the year-end project, which includes proof submission guidelines, solving employees' queries, validating proofs, and incorporating the same to provide tax benefits for employees
• Maker and Checker Process :To make sure the Maker-Checker process is in place before sharing the payroll draft output.
• Automation :Identifying the manual activities and working towards the automation of manual activities performed by the team members.
• Performance / Feedback :Having one-on-one meetings with each team member on a quarterly basis to understand their expectations or needs, and also passing on the information of any additional expectations from the company over and above their basic contributions, and to make sure the additional expectations are met by evaluating the team members’ results.

• Pipeline and Demand Management :.Individually managed Exec (M :& SM) requirements by planning and executing the sourcing through the right channel mix.
• Sourcing :A mix of sourcing channels used includes job portals, employee referrals, manpower consultants, and career portals (Accenture portal), as well as direct sourcing.
• Requirement Gathering :Understand the business requirements and drive the end-to-end hiring process in a high-volume, time-sensitive environment.
• Weekly call with the project leads regarding demand fulfillment and supply channels.
• MIS :Preparing and sending daily, weekly, and monthly status reports on multiple data to senior management and clients.

• Payroll Processing: Solely responsible for processing the salaries of around 1,000 employees.
• Recruitment: Involved in end-to-end recruitment, i.e., sourcing, scheduling, offer rollout, and compensation management.
• Database Management: Developed the systematic database of all the employees, where the management can get accurate information related to employees.
• Performance Management: Coordinating with the functional heads of all the departments to schedule the appraisals, and issuing the promotion and increment letters.
• Leaves and attendance management.
• Exit Interviews and Counseling: Conducting exit interviews and utilizing the feedback to improve the selection process, and to bring down the attrition rate.
• Vendor management—single-handedly tied up with more than eight manpower agencies and drove them to fulfill the open demands.
• Completing all pre-employment and joining formalities, and opening a bank account for all newly joined employees.