Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Honors and Awards
Timeline

Amina Shaikh

Technical Support Specialist
Pune

Summary

Pune, Maharashtra Technical Support Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Technical Support Specialist

CDK Global Company
01.2020 - Current
  • Troubleshooting incidents diagnosing, handling client for automobile manufacturer across USA
  • Monitoring Orchestration daily dashboard &prioritized work as per SLA
  • Working on tools like MySQL, ProComm, Confluence, JIRA/Mantis(Ticket
  • Tracking Tool), FileZilla (FTP Solution), Webops3(Network Troubleshooting Tool) Creating the profile for enrolling customers in program and analyzing the requirements and working end to end
  • Respond in a timely manner to incoming calls/emails, completing 35-40 tickets a day

Tech Mahindra Pvt Ltd
01.2019 - 01.2020
  • Worked on ITIL, UNIX, ITSM, Linux, Toad application for Incident Resolutionto resolve technical queries for SQL support within process
  • MNP Ports troubleshooting for servers of DSA, Usim Activation Domain
  • Numeritrack, etc
  • Performing CRQ task for network Issue for debugging port
  • Monitoring Servers for USIM system in Provisioning Team, contacting onshoreteam on call for process meetings.

Technical Associate

Ocwen Financial Services Ltd
01.2016 - 01.2019
  • To resolve technical queries from Oracle SQL
  • Developer within process, testing using Real Servicing
  • Validating Loan closure requests and closing HELOC accounts
  • Follow on remediation items
  • Preparing task allocation and different types of trackers for process contacting on shore team on call in HELOCDEV meetings and process meeting.

Jr Officer

ADFC Pvt. Ltd, HDFC BANK
01.2015 - 01.2016
  • Processing customer requests, complaints and escalations for various services on going issues and client requests for network services
  • Assured spot resolutions to client queries, Assist floor support to new members in team Handling calls for Saving Accounts, Credit Cards and for VRM (Virtual
  • Relationship Manager Calls).

Education

Maharashtra Board, S.S.C

H.S.C -

Maharashtra Board

BCS - Computer Science

University of Pune, Pune
01.2013 - 01.2015

Skills

    Technical Troubleshooting

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Accomplishments

  • Increased number of resolved job tickets by 87% over previous year.
  • Completed intensive training in database fundamentals and software engineering.
  • Contributed to a reduction in operational costs of 12%.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Best Employee Dronacharya for 2021 award.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of EDP in the development of CDK dealership Xperience

Hobbies

Travelling to local joints for exploring different cuisines.

Gardening.

Cooking italian food on weekends.

Honors and Awards

College Poster Competition by Computer Science Dept.

Participate in IBM Workshop.

NSS Cultural Program

(Institute of Abeda College.

Timeline

Technical Support Specialist - CDK Global Company
01.2020 - Current
- Tech Mahindra Pvt Ltd
01.2019 - 01.2020
Technical Associate - Ocwen Financial Services Ltd
01.2016 - 01.2019
Jr Officer - ADFC Pvt. Ltd, HDFC BANK
01.2015 - 01.2016
University of Pune - BCS, Computer Science
01.2013 - 01.2015
Maharashtra Board, S.S.C - ,
Maharashtra Board - H.S.C,

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