Aminul Hassan Laskar

• Oversee daily operations of the customer service department, ensuring adherence to company policies and high-quality support standards.
• Train and mentor a team of 4 customer service representatives, conducting performance evaluations and providing ongoing feedback.
• Resolve complex customer issues and handle escalations, ensuring timely and effective solutions to enhance customer satisfaction.
• Develop and maintain strong relationships with key customers, leveraging CRM systems to track interactions and manage service requests.
• Monitor and analyze service interactions, implementing quality assurance processes and recommending improvements to enhance service delivery.
• Prepare and present customer service performance reports, using data analysis to identify trends and optimize team performance.
• Collaborate with cross-functional teams to refine customer service procedures and implement new processes and technologies.
• Introduced innovative solutions that increased first-call resolution rates across the department.
• Developed and implemented training programs to boost team performance and productivity.

• Greeted customers with enthusiasm and a delightful and helpful attitude
• Provided guests and potential guests with up to date information about services and promotional offerings
• Processed payments and informed staff of room status and availability
• Provided superiors with work logs, demonstrating accountability.
• Maintained cleanliness of entranceway, lobby and restrooms.
• Answered phones and assisted callers with inquiries.

• Handled large volume calls and assisted patients by answering to their requirements
• Answered all questions regarding products, services and promotions
• Streamlined patient admissions process for increased efficiency and reduced wait times.
• Consistently achieved high levels of patient satisfaction through compassionate care and attentiveness.
• Coordinated patients with Doctors, Nurses and Attendants, resulting in improved patient satisfaction and better overall care
• Scheduled patient appointments and managed the flow of Medical Practitioners to ensure efficient patient care
• Assessed patient needs, developed care plans and evaluated patient progress
• Updated detailed records of previous medical history of patients and treatment plans to ensure continuity of care.

• Handled high-volume of customer inquiries in a professional and timely manner, resulting in a 95% increase in customer satisfaction ratings.
• Used customer relationship management (CRM) systems to accurately track and manage customer data.
• Handled 120+ customer calls per day and resolved customer queries with a 95% satisfaction rate.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Grade: 1st Class Marks