Amir Ali
Titwala Mumbai
Summary
Professional IT specialist with significant experience in Windows administration, Active directory, Azure Cloud, systems analysis, troubleshooting, and technology solutions. Adept at fostering team collaboration and ensuring project success through adaptable approaches. Strong skills in network management, cybersecurity, and data analysis. Reliable and results-driven, ready to make impactful contributions to any organization.
Overview
7
7
years of professional experience
Work History
IT Analyst
Birlasoft Ltd
11.2022 - Current
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
L1 Desktop Support Engineer
Nexus Computers Pvt Ltd
10.2020 - 11.2022
- Ensured compliance with company IT policies by monitoring usage patterns and recommending corrective actions when necessary.
- Played a key role in successful OS migration projects, minimizing disruptions during transitions while maintaining user data integrity.
- Supported the IT team with troubleshooting complex issues, ensuring minimal disruption to daily operations.
- Streamlined communication channels for end-users, contributing to improved overall efficiency in the workplace.
Desktop Support Engineer
VS Infotech Pvt Ltd
01.2018 - 09.2020
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
Education
Bachelor of Arts - B.A.
Dr. Rammanohar Lohia Avadh University, Ayodhya
Ayodhya, India 22400106-2021
CERTIFIED HARDWARE & NETWORKING ENGINEER +CLOUD V1
Jetking Infotrain Limited
Mumbai, India09-2018
Skills
- Windows server
- Microsoft Azure
- O365
- Technical Support
- Wintel
- Active directory
- ITIL
- Bulk Mailing
- Cisco VPN
- Mac Support
- Remote Support
- Remote User Support
- IT troubleshooting
- Customer support
- Network administration
- Risk assessment
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Personal Details
DOB- 12/05/1996
Married Life - MArried
Timeline
IT Analyst
Birlasoft Ltd
11.2022 - Current
L1 Desktop Support Engineer
Nexus Computers Pvt Ltd
10.2020 - 11.2022
Desktop Support Engineer
VS Infotech Pvt Ltd
01.2018 - 09.2020
Bachelor of Arts - B.A.
Dr. Rammanohar Lohia Avadh University, Ayodhya
CERTIFIED HARDWARE & NETWORKING ENGINEER +CLOUD V1
Jetking Infotrain Limited
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