Amir Hamza
UP,Gorakhpur
Summary
Accomplished Office Admin with a proven track record at RMS & Asmak Taza (MAZA) and HDFC Bank, enhancing document organization and data accuracy. Excelled in streamlining processes, ensuring 100% compliance, and mastering database administration. Renowned for exceptional time management and quality assurance, significantly improving operational efficiency and document retrieval systems.
Overview
9
9
years of professional experience
Work History
Document Controller /Assistant Accountant
RMS & Asmak Taza (MAZA)
Al-Ahsa
08.2023 - 01.2025
- Scanned, filed, and transmitted various documents, and adhered to digital filing procedures.
- Monitored due dates and deadlines, and worked to submit all documents on time or early.
- Checked the accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Managed version control effectively, ensuring that all team members accessed the most up-to-date documents for reference or editing purposes.
- Allocated unique document numbers to internal documents and incoming external documents, and tracked them in the database.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Worked with internal staff to process documents, and sent them for closing.
- Managed file archival and information retrievals.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Coded invoices to maintain organized and accurate records.
- Coordinated with external auditors to facilitate annual auditing process.
- Handled bi-weekly payroll services for company employees.
- Assisted in the preparation of monthly financial statements and reports.
- Prepared and processed payroll.
Retail Banking Officer /Accountant
HDFC Bank
Gorakhpur
06.2021 - 07.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed the books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted customers in understanding the features of various banking products and services.
- Resolved customer complaints regarding banking products or services in a timely manner.
- Processed account openings, transfers, deposits, withdrawals, payments and other related transactions accurately and promptly.
- Generated new business leads through cross-selling bank products to existing customers.
Customer Service Executive
1point1 Solutions
Mumbai
08.2015 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Described product and service details to customers to provide information on benefits and advantages
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
Education
MBA - HR & MARKETING
Swami Vivekananda Shubharti University
GORAKHPUR03.2022
Bachelor of Science - Mathematics
Siddharth University
Gorakhpur03.2020
Intermediate Certificate - Mathematical Sciences
MSI Inter College
Gorakhpur03.2015
Highschool -
Central Academy
Gorakhpur03.2013
Skills
- Document retrieval
- Data accuracy
- Tracking document flow
- File conversion
- Compliance controls
- Process auditing
- Recordkeeping skills
- Data logging
- Quality Assurance
Document organization
- Time management abilities
- Database Administration
- MS Office
- MS Excel
- MS PowerPoint
- VIKN ERP
- Invoice balancing
- Account management
- Documentation and reporting
Languages
- Urdu, Native
- Hindi, Native
- English, C1 Advanced
- Arabic, B2 Upper Intermediate
Personal Information
- Date of Birth: 10-March-1997
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Urdu
Advanced (C1)
C1
Timeline
Document Controller /Assistant Accountant
RMS & Asmak Taza (MAZA)
08.2023 - 01.2025
Retail Banking Officer /Accountant
HDFC Bank
06.2021 - 07.2022
Customer Service Executive
1point1 Solutions
08.2015 - 09.2017
MBA - HR & MARKETING
Swami Vivekananda Shubharti University
Bachelor of Science - Mathematics
Siddharth University
Intermediate Certificate - Mathematical Sciences
MSI Inter College
Highschool -
Central Academy
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