Amir Hamza
Al Ahsa
Summary
Accomplished Office Admin with a proven track record at RMS Eastern province company KSA and HDFC Bank India, enhancing document organization and data accuracy. Excelled in streamlining processes, ensuring 100% compliance, and mastering database administration. Renowned for exceptional time management and quality assurance, significantly improving operational efficiency and document retrieval systems.
Overview
10
10
years of professional experience
Work History
Office Administrator
RMS Eastern Province Company KSA
08.2023 - Current
- Scanned, filed, and transmitted various documents, and adhered to digital filing procedures.
- Monitored due dates and deadlines, and worked to submit all documents on time or early.
- Checked the accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Managed version control effectively, ensuring that all team members accessed the most up-to-date documents for reference or editing purposes.
- Allocated unique document numbers to internal documents and incoming external documents, and tracked them in the database.
- Streamlined the document review process by establishing clear communication channels with relevant team members.
- Worked with internal staff to process documents, and sent them for closing.
- Managed file archival and information retrievals.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Coded invoices to maintain organized and accurate records.
- Coordinated with external auditors to facilitate annual auditing process.
- Handled bi-weekly payroll services for company employees.
- Assisted in the preparation of monthly financial statements and reports.
- Prepared and processed payroll.
Retail Banking Officer /Accountant
HDFC Bank
06.2021 - 07.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed the books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Assisted customers in understanding the features of various banking products and services.
- Resolved customer complaints regarding banking products or services in a timely manner.
- Processed account openings, transfers, deposits, withdrawals, payments and other related transactions accurately and promptly.
- Generated new business leads through cross-selling bank products to existing customers.
Customer Service Executive
1point1 Solutions
08.2015 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues
- Described product and service details to customers to provide information on benefits and advantages
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
Education
MBA - Human Resources Management
Swami Vivekananda Shubharti University
GORAKHPUR03.2022
Bachelor of Science - Mathematics
Siddharth University
Gorakhpur03.2020
Intermediate Certificate - Mathematical Sciences
MSI Inter College
Gorakhpur03.2015
Highschool -
Central Academy
Gorakhpur03.2013
Skills
- Document retrieval
- Data accuracy
- Tracking document flow
- File conversion
- Compliance controls
- Process auditing
- Recordkeeping skills
- Data logging
- Quality Assurance
Document organization
- Time management abilities
- Database Administration
- MS Office
- MS Excel
- MS PowerPoint
- VIKN ERP
- Invoice balancing
- Account management
- Documentation and reporting
Personal Information
- Date of Birth: 10-March-1997
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Hindi
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Urdu
Advanced (C1)
C1
Timeline
Office Administrator
RMS Eastern Province Company KSA
08.2023 - Current
Retail Banking Officer /Accountant
HDFC Bank
06.2021 - 07.2022
Customer Service Executive
1point1 Solutions
08.2015 - 09.2017
Bachelor of Science - Mathematics
Siddharth University
Intermediate Certificate - Mathematical Sciences
MSI Inter College
Highschool -
Central Academy
MBA - Human Resources Management
Swami Vivekananda Shubharti University
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