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Amir Khan
"Administrative Coordinator" And "Customer Support Specialist"
Churu ,Rajasthan
Summary
“Dedicated and results-oriented Customer Care Executive and Medical Receptionist with a proven track record of delivering exceptional service and support over five years. Skilled in managing client/patient interactions, scheduling appointments, and ensuring operational efficiency. Known for maintaining professionalism and empathy in high-pressure situations while prioritizing accuracy and attention to detail. Seeking to leverage expertise to contribute to a dynamic team and enhance organizational effectiveness.”
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Administrative Coordinator
Shekhawati Diagnostic Centre
Sardarshahar,Churu
04.2022 - Current
- Manage administrative tasks such as scheduling appointments, coordinating meetings, and handling correspondence.
- Provide excellent customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Maintain records, databases, and files accurately to streamline operations and enhance efficiency.
- Collaborate with various departments to ensure seamless communication and workflow.
- Assist in organizing events, workshops, and promotional activities to enhance brand awareness.
- Continuously improve processes and procedures to optimize productivity and enhance customer experience.
- Handle billing and invoicing processes, ensuring accuracy and timeliness.
- Train new staff members on administrative procedures and customer service protocols.
Customer Support Specialist
Jeevan Rekha Heart Care Hospital
Churu
01.2021 - 03.2022
- Provide exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Serve as the primary point of contact for customers, responding promptly to emails, calls, and messages.
- Assist customers in scheduling appointments, providing information about services, and addressing concerns.
- Collaborate with internal teams to resolve complex issues and escalate unresolved matters as needed.
- Maintain accurate records of customer interactions and transactions using CRM software.
- Continuously strive to improve customer support processes and procedures to enhance efficiency and effectiveness.
- Stay updated on product offerings, policies, and procedures to provide accurate information to customers.
- Handle billing inquiries, payment processing, and insurance-related questions with professionalism and accuracy.
Front Desk Receptionist
Bharat Multi-Specialty Hospital
Sardarshahar Churu
08.2019 - 12.2020
- Greeted and assisted patients, visitors, and staff in a professional and courteous manner.
- Managed multi-line phone system, directing calls to appropriate departments and personnel.
- Scheduled patient appointments, surgeries, and follow-up visits using electronic scheduling software.
- Verified patient insurance coverage and processed necessary paperwork for billing and claims.
- Maintained cleanliness and organization of the reception area, ensuring a welcoming environment.
- Managed patient records and confidential information with utmost discretion and accuracy.
- Assisted with administrative tasks such as data entry, filing, and inventory management.
- Collaborated with medical staff to ensure smooth patient flow and address any urgent needs or concerns.
Customer Care Representative
Churu Multispeciality Hospital And Research Centre
Churu Rajasthan
02.2018 - 07.2019
- Provided compassionate and attentive customer service to patients and their families in person, over the phone, and via email.
- Assisted patients with appointment scheduling, registration, and check-in procedures.
- Addressed basic inquiries regarding hospital services, policies, and procedures.
- Liaised between patients and medical staff to ensure clear communication and timely resolution of concerns.
- Maintained patient confidentiality and adhered to HIPAA regulations in all interactions.
- Documented patient feedback, complaints, and compliments for quality improvement purposes.
- Participated in training sessions to learn about hospital services, medical terminology, and customer service best practices.
- Collaborated with senior customer care representatives and supervisors to handle complex issues and escalate matters as needed.
Education
Diploma Of Science - Radiation Technology
Rajasthani Institue of Paramedical Sciences
Jhunjhnu Rajasthan 04.2019 - 08.2022
Secondary(10th) - Science Education
INDIAN PUBLIC SR SEC SCHOOL
Churu Rajasthan 03.2014 - 06.2015
Senior Secondary(12th) - Science Mathematics
Saint Victoria Memorial Convent Sr Sec School
Churu Rajasthan 03.2016 - 05.2017
Skills
Customer Service Excellence
Certification
[Radiation Technology] License - [RPMC Govt of Rajasthan]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything in life is just for a while.
Philip K. Dick
Timeline
[Radiation Technology] License - [RPMC Govt of Rajasthan]
03-2024
Administrative Coordinator
Shekhawati Diagnostic Centre
04.2022 - Current
Customer Support Specialist
Jeevan Rekha Heart Care Hospital
01.2021 - 03.2022
Front Desk Receptionist
Bharat Multi-Specialty Hospital
08.2019 - 12.2020
Diploma Of Science - Radiation Technology
Rajasthani Institue of Paramedical Sciences
04.2019 - 08.2022
Customer Care Representative
Churu Multispeciality Hospital And Research Centre
02.2018 - 07.2019
Senior Secondary(12th) - Science Mathematics
Saint Victoria Memorial Convent Sr Sec School
03.2016 - 05.2017
Secondary(10th) - Science Education
INDIAN PUBLIC SR SEC SCHOOL
03.2014 - 06.2015
Software
EMR System: Meditech, Epic
Practice Management Software: Kareo
Appointment Scheduling Software: Appointment Plus
Communication Tools: Microsoft Outlook, Gmail
Telehealth Platforms: Zoom and Teams for Healthcare
Billing and Accounting Software: Quickbooks
Affiliations
- Member, Rajasthan Paramedical Council ( Reg No: 3274)
- Volunteer, Shekhawati Diagnostic Centre
Interests
Team Sports
Problem Solving
Communication
Photography
Technology
Cricket
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