Amir Khan
Subject Matter Expert
Faridabad
Summary
Experienced Operation Leader in sales, B2B Marketing and advertising industry. Well-known professional with 6+ years in sales, Marketing and advertising industry. Effective contributor to ongoing systems and procedural development dedicated to providing expert guidance towards incessant growth. Dedicated Professional with expertise in Operations Management, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Delegating work and motivating members. Versed in managing daily direction and team communication.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Xdbs Worldwide
03.2022 - Current
- Leading a team size of 20+ Employees, Providing direction, Guidance and support to ensure individual and team success.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Oversee day to day operation, Ensure Tasks are completed efficiently and on time. Monitor workloads allocate resources effectively and address any operational challenges to maintain productivity and quality standard.
- Set clear performance expectation for team members, Regularly evaluated their performance and provide coaching and mentoring to enhance individual and team capabilities.
- Monitor and enforce compliance with company policies, procedure and quality standards. Implement quality control measures to ensure consistent delivery of high-quality services.
- Collect and analyze operational data to identify trends, Track performance metrics, and generate reports. Present findings and insights to management for informed decision making.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Senior Research Analyst
Xdbs Worldwide
02.2019 - 03.2022
- Contacted and developed working relationships with executives and business owners.
- Scheduled sales appointments and met with potential customers to explain benefits of products and services.
- Achieved established sales targets by generating new customer accounts.
- Market Research with great technique of Contact Discovery. Industry/Market Research on many business websites i.e. zoominfo, Hoovers, LinkedIn, Slintel etc.
- Appointment/Lead Generation of Seminars/Webinar For business leaders i.e. (Manager Level, Chief Level, Director Level, Vice president Level) of all industry.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Managed multiple high-priority projects simultaneously, ensuring timely completion of deliverables under tight deadlines.
Senior Telephone Sales Representative
Optimal Transnational India
11.2017 - 01.2019
- Educate clients on different types of insurance coverage available, including life insurance, health insurance, Income Insurance.
- Recorded customer personal information in CRM system to track data and document account activities.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Customer Service Analyst
Radical Minds Technologies
05.2017 - 11.2017
- Provide personalized assistance to customers by understanding their preferences, party size, desired dining date, and any specific requirements.
- Maintain accurate and up-to-date information about international restaurants, including their menus, operating hours, and reservation policies.
- Proactively recommend suitable dining options to customers based on their preferences, cuisine choices, and location preferences.
- Assist customers with modifying or canceling existing reservations, ensuring that all changes are properly communicated to the restaurants.
- Resolve customer complaints or issues related to table reservations promptly and professionally, aiming for complete customer satisfaction.
- Collaborate with international restaurant partners and Zomato's internal teams to address any reservation-related concerns or technical difficulties.
Customer Service Associate
Teleperformance
08.2016 - 02.2017
- Promoted brand and marketing campaigns to create interest with customer.
- Explained benefits, features and recommendations to maximize client retention.
- Recommended and initiated product offerings to meet customer changing needs.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Arts -
Isbm University
Chhattisgarh09.2022
12th -
Sanjay Gandhi Inter College
Agra05.2016
10th -
Milton Public School
Agra05.2014
Skills
- Computer Skills
- Microsoft Office
- People Skills
- Data Management
- Team Building
- Supervision & Leadership
- Team Management
- Friendly, Positive Attitude
- Overseeing Daily Activities
- Verbal and Written Communication
- Performance Evaluations
- People Management
Accomplishments
- Employee of the Quarter: Recognized for outstanding performance and team contributions.
- Service Excellence Award (Jan - June 2022): Acknowledged for delivering outstanding service and exceeding expectations during the first half of 2022.
- Initiative Displayed Award (July - December 2022): Recognized for proactive problem-solving and innovative contributions during the latter half of 2022, driving process improvements and fostering positive change within the organization.
- Initiative Displayed & Outstanding Performance Award 2023: Acknowledged for exceptional initiative and outstanding performance, receiving the prestigious Initiative Displayed & Outstanding Performance Award in 2023. Demonstrated proactive leadership, innovative problem-solving, and consistently exceeded performance expectations, contributing to the overall success of the organization.
- Best Telemarketing Team Trophy 2023: Led a high-performing telemarketing team to secure the prestigious Best Telemarketing Team Trophy in 2023, demonstrating exceptional teamwork, sales acumen, and dedication to achieving excellence in customer engagement and sales targets.
Hobbies & Interests
- Music
- Travel
- Watching Movies
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Subject Matter Expert
Xdbs Worldwide
03.2022 - Current
Senior Research Analyst
Xdbs Worldwide
02.2019 - 03.2022
Senior Telephone Sales Representative
Optimal Transnational India
11.2017 - 01.2019
Customer Service Analyst
Radical Minds Technologies
05.2017 - 11.2017
Customer Service Associate
Teleperformance
08.2016 - 02.2017
Bachelor of Arts -
Isbm University
12th -
Sanjay Gandhi Inter College
10th -
Milton Public School
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