AMIRTHA VARSHINI M.
Chennai
Summary
As a highly skilled Aruba Switching L1 TAC, I excel in resolving intricate technical problems. My proven track record of delivering successful outcomes makes me a valuable addition to any dynamic organization seeking an exceptional team player. I aspire to utilize my extensive expertise and proficiency to drive innovation and progress in a challenging role. My exceptional communication and collaboration skills enable me to proactively troubleshoot issues and swiftly adapt to new challenges. I am a passionate learner who constantly seeks opportunities to enhance my technical competence and advance my career within the networking industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
MOVATE
Aruba Switching L1 TAC, ETAS
04.2021 - Current
- Provided exceptional technical support to customers by troubleshooting and resolving their Aruba switching issues, resulting in a 95% satisfaction rate.
- Demonstrated expertise in Aruba switching technologies by consistently achieving high scores on internal training assessments and passing industry certifications.
- Created and maintained detailed documentation for internal and external use, contributing to a more efficient knowledge base and reducing resolution times by 10%.
- Collaborated with cross-functional teams to identify and resolve complex network issues, resulting in increased customer retention and recognition as a valuable team member.
- Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC also responsible for 24*7 monitoring cases to provide timely responses to customers.
- Worked on the following Aruba switch products: Pro-curve, OS-CX, Office Connect, and Comware series · Perform detailed Hardware Diagnostics and initiate replacement wherever necessary
Education
Post Graduate - Embedded and Real-time Systems
PSG College of Technology
2018
Graduate - Electrical and Electronics Engineering
RMK Engineering College
2016
XII - undefined
Alagappa Matriculation Higher Secondary
school
2012
Muthiah Alagappa Matriculation HigherSecondary School
2010
Skills
- Good understanding on OSI and TCP/IP
- Working knowledge on Layer 2 protocols such as ARP and STP, RSTP, PVSTP and MSTP concepts
- Theoretical understanding on Routing protocols like OSPF and BGP
- Proficient Knowledge in VLAN Tagging and inter-VLAN routing
- Good Analytical skills on LLDP, LACP
- Troubleshooting experience over Aruba Chassis Networks
- Excellent understanding on DHCP DORA Process
- Basic knowledge on AAA, ACL, VRRP
- Working experience on Aruba Central Platform
Certification
Completed BEC (Business English Certificate) vantage level.
Information and Cyber Security Training Awareness assessment
Completed CCNA course
Strengths
- Technical expertise
- Analytical skills
- Customer service
- Problem solver
- Collaboration
- Attention to detail
Achievements
- Recognized as an ACE team player in 2022, demonstrating exceptional teamwork, dedication, and contribution to the company.
- Earned commendations from customers, achieving a 100% customer satisfaction rating for outstanding service delivery.
- Received incentives for outstanding performance, achieving high customer ratings and delivering exceptional customer service.
Certifications
- Completed BEC (Business English Certificate) vantage level.
- Completed CCNA - Cisco Certified Network Associate course
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Interests
- Painting
- Arts and Crafts
- Digital Arts
- Movies - Animation, Horror
- Health and wellness
Timeline
MOVATE
Aruba Switching L1 TAC, ETAS
04.2021 - Current
Post Graduate - Embedded and Real-time Systems
PSG College of Technology
Graduate - Electrical and Electronics Engineering
RMK Engineering College
XII - undefined
Alagappa Matriculation Higher Secondary
school
Muthiah Alagappa Matriculation HigherSecondary School
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