Amisha Agarwal
DERA BASSI
Summary
Dynamic professional with a proven track record at HDFC Bank, excelling in customer service and problem-solving. Skilled in CRM software and patient coordination, I effectively managed inquiries and enhanced customer satisfaction. My strong communication abilities and attention to detail have consistently improved operational efficiency and client engagement.
Highly dedicated and organized professional with direct experience in a hospital environment, and strong administrative and customer service skills. Proven ability to manage patient flow, handle inquiries, and maintain accurate records. Eager to apply my background in healthcare administration and client management to contribute to a fast-paced hospital setting as a coordinator.
Overview
6
6
years of professional experience
Work History
Assistant Manager
HDFC BANK
CHANDIGARH
10.2023 - Current
- Manage a portfolio of HDFC Bank customers, handling diverse banking queries as a Virtual Relationship Manager.
- Utilize strong communication and problem-solving skills to address customer needs and ensure a high level of service. Assisted in managing daily branch operations and customer service initiatives.
- Supported the implementation of banking products and services for customer engagement.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Maintained accurate records of transactions and ensured compliance with regulations.
- Facilitated communication between management and staff to streamline workflows.
- Managed customer service inquiries and complaints in a timely manner.
Sr.Representative
Concentrix Daksh Concentrix Daksh Services Private Limited
CHANDIGARH
11.2020 - 09.2023
- Served as the primary point of contact for MG MOTOR INDIA customers, effectively managing and resolving a wide range of inquiries.
- Utilized CRM software to track customer interactions and streamline follow-up processes, improving overall data management.
- Developed exceptional interpersonal skills by effectively communicating with a diverse customer base in a fast-paced, high-volume environment.
Receptionist
Sasan Hospital
Ambala City
05.2019 - 11.2019
- Managed the front desk, greeting and checking in patients and ensuring a welcoming environment.
- Coordinated with healthcare professionals to ensure a smooth patient flow and minimize wait times.
- Maintained accurate records of patient appointments and performed essential data entry for scheduling.
- Assisted in administrative duties including filing, phone answering, and preparing documentation for patient care, ensuring strict adherence to privacy protocols.
- Developed strong communication skills through direct interaction with patients and clinic staff.
Education
Bachelor of Science - Science
DAV LAHORE COLLEGE
AMBALA CITY05-2020
Skills
- Medical and administrative: patient coordination, patient data entry, medical terminology, patient records management, scheduling, time management, CRM proficiency, document preparation, and data management
- Interpersonal and communication: customer service, interpersonal skills, problem-solving, conflict resolution, interdepartmental communication, front desk management
- Technical: Microsoft Office Suite (Word, Excel)
Affiliations
- I participated in western choreography from my college in Zonal youth festival held at Rajpura, punjab.
English
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Assistant Manager
HDFC BANK
10.2023 - Current
Sr.Representative
Concentrix Daksh Concentrix Daksh Services Private Limited
11.2020 - 09.2023
Receptionist
Sasan Hospital
05.2019 - 11.2019
Bachelor of Science - Science
DAV LAHORE COLLEGE
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