Amit Jatwani
Summary
Strategic and results-driven Account Management and Customer Success professional with 14+ years of experience managing enterprise SaaS and technology accounts. Proven track record in renewals, upsell/cross-sell, stakeholder management, and revenue retention. Skilled in engaging C-level executives, uncovering business needs, and delivering tailored growth strategies. Recognized for building trust, driving adoption, and exceeding retention targets across complex, global client portfolios.
Overview
15
15
years of professional experience
Work History
Rackspace
04.2021 - Current
- Partnered with global sales counterparts to engage prioritized enterprise clients, driving adoption of cloud and infrastructure solutions and maximizing ROI.
- Own and manage a portfolio of enterprise cloud accounts, serving as the primary point of contact for renewals, retention, and account growth.
- Leveraged customer engagement metrics to identify adoption gaps, delivering tailored education and enablement plans to increase utilization.
- Identify and close upsell and cross-sell opportunities, improving annual contract value (ACV) across the portfolio.
- Track renewal pipeline and forecast outcomes using Salesforce and Excel-based account plans.
- Conducted QBRs/EBRs with executive sponsors to track impact, mitigate risks, and accelerate adoption across multi-region deployments.
- Recognized with multiple awards including Star Performer and Annual Sales Achievement for consistent overperformance.
Customer Success Account Manager- Mid Market
Adobe Inc
05.2017 - 04.2021
- Managed client success operations for a portfolio of enterprise clients, driving increased retention and satisfaction.
- Managed enterprise and mid-market accounts, ensuring renewals and identifying cross-sell potential.
- Implemented training programs for team members, enhancing their knowledge of business priorities and service tools.
- Spearheaded customer engagement initiatives that increased deployment rates from 83% to 88%.
- Partnered with channel network teams to improve partner renewal rates by 2% through engagement strategies.
- Implemented a structured checklist model to improve efficiency and retention across key accounts.
- Adobe is leading the digital transformation on how businesses interact with customers with the least amount of friction. I have worked with stakeholders to transition multiple projects for our India office.
- A strong cadence and checklist model (a pre-defined call approach) helped my team to be effective.
Sales Associate, Team Leader, Manager Sales
Eli Research
06.2010 - 04.2017
- Worked with the marketing team to create a campaign for online trial customers and converted them to paid Customers.
- Created a seamless KT for new employees. It improved the employee experience and reduced the time for onboarding to the production floor.
- Focused on creating a new revenue stream for the business through the print books business.
- Working with cross-functional teams to generate new leads for the sales team.
- Eli India (Research) is a research and information company focused on providing backend support to organizations to explore, launch, and develop markets through its rich repository of researched content.
- Awarded for highest sales contributor across 60 reps (4 years in a row)
- Successfully organized health care Annual conference in the US for 2 consecutive years
- I was part of a newly formed review group- focused on launching new products across markets.
- Setting up Gurgaon office with 30 sales reps. – The process was transitioned for Audio Conferences from Philippines.
Education
Graduate -
CMJ University
01.2006
Skills
Customer Success Management Renewal & Retention Stakeholder Engagement
Enterprise Account Management
SaaS Business ModelsData-Driven Insights & Reporting
Account management
Teamwork and collaboration
Customer service
Client relationship management
Project management
Disclaimer
Amit Jatwani Amit Jatwani.
Timeline
Rackspace
04.2021 - Current
Customer Success Account Manager- Mid Market
Adobe Inc
05.2017 - 04.2021
Sales Associate, Team Leader, Manager Sales
Eli Research
06.2010 - 04.2017
Graduate -
CMJ University