AMIT AGAWANE

• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
• Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
• Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
• Increased efficiency by streamlining processes and implementing new software tools for the team.
• Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
• Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
• Expanded market presence through targeted marketing campaigns, increasing brand awareness by building retail distribution channel of more than 2000 Channel Partners within a year of launch by designing and launching Digital Channel Partner Onboarding
• Driving LAS Vertical to Profitability by managing P&L efficiently
• Crafted and executed the Digital LAMF Product strategy and roadmap, aligning it with the Company’s overall vision and with customer centric approach
• Collaborated closely with group of cross-functional teams, including top-notch technology experts & designers to define digital product requirements and deliver truly innovative digital solution
• Stayed ahead of the curve in the rapidly evolving digital landscape, understanding industry trends, breakthrough technologies and best practices in digital product management, consistently infusing deep expertise
• Effectively planned integration of multiple systems in backend
• Automated Brokerage Processing with option of (Daily / Weekly / Monthly) payment cycle
• Successfully Launched Fully Digital LAMF Product in March 2023
• Managed National Tie-ups efficiently for LAS business.

• Planning, Developing & Implementing Vendor Management Policy, Program and Procedures
• Leveraged Supplier capabilities & innovation
• Reduced cost of Procurement
• Negotiated on (Quality / Delivery / Credit Terms / Support)
• Laisoning with internal departments such as lines of business/business units, internal audit, senior management and resolve vendor related queries.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Marketing

• Designing & execution of various marketing initiatives to support business including Digital Marketing by using SEO, Google Analytics, Social Media Marketing (SMM), Campaign management etc
• Collateral Management w.r.t specific business unit requirements
• Designing & execution of various R&R programs for distributors and other channels

Technology

• Automated Business Analytics on Intranet & Android
• Augmented Reality & Artificial Intelligence / Machine Learning for refining Customer experience
• Business Process Re-engineering by Identification of new IT projects / Cost saving / Process improvement initiatives
• Critical to Business Projects like – Online Agent Empanelment, Revamping of Agent & Customer Portal, Operational Planning

Product

• Initiated New Digital Product & Life Cycle management - FD and CD
• Prepared Project documentation, finalized Vendor, UAT, Internal approvals, Legal & Compliance / Regulatory approvals etc., for necessary product development & launch
• Strategic Partner Acquisition for Business Mobilization & Enhancement
• Budget & P&L Management
• Driving Concepts & Implementation of Best Practices across industry.

Product sustenance – Asset & Liability Products

• Defined guidelines for process reengineering / product lifecycle management / enhancement of product for competitiveness
• Instrumental in Digital Transformation of Processes & Products, Developed and launched products which can be digitally delivered, underwritten and repaid, with speed and agility
• Identify trends through enhanced analytics and transaction monitoring
• Use of emerging technologies for profit enhancement & customer experience
• Product enhancement based on Market intelligence feedback, customer behavior & recommendations

Financial Crime Prevention

• Level 3 Implementation & Compliance
• KYC & AML Compliance with enhanced Due Diligence and Training as per Banking Regulations Act and other Laws, Rules and Regulations
• Identification of Gaps in Process & suggest corrective & preventive actions & incorporation of dynamic triggers based on study in CART & Transaction Monitoring as per UNESCO & Terrorist Financing Organizations
• Seeding, Mystery Shopping & Post Account Verification at locations (Business / Agency)
• Leveraged Technology in all phases of fraud management like prevention, detection, investigation & deterrence
• Migration of Email based activities, Transaction Monitoring & Scam / Lottery /RBI Complaints to SR, for better monitoring and record management
• Standardized internal processes of FCPG CART Team
• Standardized Verification of Agency Reports across PAN India by migrating activities to Automated MIS & Analytics for Fraud Trends based on Sourcing & Triggers
• Conducted Audit and submitted reports to Senior Management as per SOAX.

Motor

• OD/TP-MACT/THEFT Investigation
• Vehicle Theft Recovery Claim Paid & Unpaid Cases
• Recovered Vehicle Sale for Paid Cases (Applying for Superdari & completing all formalities for release of Vehicle from Court & Police Station)
• Selling of recovered Vehicles by Auction to Vendors

Health

• Investigation of Individual & Group - Health/PA/Travel cases
• Hospital Audit & Patient Investigation (Mass Health)
• Claim approvals for Artisans / RSBY basis RCU investigation

Commercial & Frauds

• Commercial - Energy/Engineering/Fire/Marine/Miscellaneous/Package
• Frauds & Recovery – Internal & External, Seeding / Mystery Shopping, Data Analysis & Motor pre inspection
• Data submission to GIC Fraud Risk Committee
• Reconciliation and reporting of Motor theft recovered cases
• Filing of FIR’s at Police Stations against identified fraudsters
• Built system intelligence based on identified triggers (type of frauds, fraudsters modus operandi, investigation reports & team feedback).

Support Role:

• Implemented of Sales Score Card on Renewals
• Publishing MIS on Inactive IMD’s so that they can be re-approached by Agency Team (Reviving Relationships)
• Built Renewal Notices / Reminder Letters to IMD’s on Portal(Internet) & on (Intranet) for RGICL Branches
• Initiated Renewal Notice dispatch directly to Customer for Direct Online closure through Company Website & Direct Team
• Successfully completed, Lean Six Sigma Project on Improving Renewals for Branches performing below National Average, Acquired additional Revenue of 96Cr

Sales Enhancement Role:

• Budgeting, Planning, Development, Implementation & Improvising of all Renewal Sales Strategies
• Review with All Regions & Branches Performing below National Average (for Understanding & Sharing of Best Practices & eliminating root cause)
• Analyzing the Loss-Making Portfolio in different Zones / Regions (Make Model wise & decide whether we need to Invite Renewals for these Cases).

• Personal Accident Policy sales through Telesales channel for India
• Quality Check & Audit for Health & PA Policies for all Call Centre in Thane.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• TATA-AIG Insurance OOC, BM & SPONSOR Project out Bound Sales
• Looking after Quality Aspect of Complete Process from Tele Calling to Fulfillment, Monitoring Sales Verification and various MIS, Quality & Fulfillment Reports
• Looking after meeting levels as per service standards defined
• Resolution of Customer Complaints as per turnaround standards, Analysis of complaints and feedback to concerned departments to eliminate the root cause & Call Monitoring to ensure accuracy of information given to customers
• Providing required feedback and coaching of TSE to enhance their capabilities.

• Planning strategies for Lead Generation
• Quality Verification of each sale & Call Monitoring sessions conducted for the TSE
• Coordination with the Training Team for further training & refresher modules for the TSE
• Improved the Sales from 20 Lakh per month to around 50 Lakh
• Improved the Quality Assurance of the Call Center from the Customers point of view as well as the Customer Service with assurance of the accurate information given to customers.

• www.hometrade.com was a leading financial portal providing insight into the Indian Capital Market
• It provided news, analysis & research on the Indian financial sector
• Worked with more than 150 Content Providers (News, Database, Stock etc…), Quality Assurance & Customer Service
• Providing service in online trading
• Looking after the Updating of web site to make it User Friendly manner from client’s point of view
• Made investment guide in a presentable in user-friendly manner & provided knowledge materials which are distributed to the clients i.e
• Brochures, CDs & forms etc
• Assisted in preparing booklet called “Your essential first step to understand investments”.