Amit Agarwal

Highly organized and detail-oriented professional with over 10 years of experience in providing administrative support, customer service, and process management. Proven ability to efficiently handle tasks such as order processing, learner records management, and financial administration. Experienced in guiding students through CIPD certifications and ensuring smooth operations across various platforms. Seeking a remote Delivery Assistant position to leverage skills in supporting MOL's Operations team. Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.

Freelance Academic Writer & Research Specialist

Self Employed, Remote

PROFESSIONAL EXPERIENCE

Independent Academic Writer and Research Specialist
Freelance Academic Writer & Research Specialist | Self-Employed (Clients from UK and US Universities, WriterBay, StudyPool, TutorDollar.com) | June 2011 – Present

· Academic Writing and Research: Began career specializing in mathematics and economics assignments, gradually expanding into academic writing across various disciplines including management, law, social sciences, engineering, and content writing. Consistently delivered high-quality, original content tailored to the specific needs of clients from top universities in the UK and US.

· Website Development and Revenue Generation: Launched an academic writing website in 2019, generating approximately $150,000 in revenue. The platform served as a hub for delivering tailored academic solutions, enabling a broader client base while maintaining high standards of quality and service.

· Client-Centric Approach: Managed every aspect of the academic writing process single-handedly, from initial research to final delivery. Focused on time management, quality, and perfection, ensuring all projects were completed to the highest standards and on time.

· CIPD Course Management and Delivery: Specialized in delivering high-quality academic solutions for CIPD professional courses across Levels 3, 5, and 7. Managed a portfolio of CIPD courses, helping students achieve top grades and generating over £45,000 in revenue from these services over the past three years.

· Client Management: Managed a client database of 30 students enrolled in CIPD courses, ensuring exceptional academic results and maintaining a high standard of service. Conducted all research and writing personally, ensuring rigorous adherence to academic requirements.

· University-Level Academic Writing and Project Management: Delivered specialized assignments for various disciplines, including tourism and hospitality, engineering law, and business management. Developed high-quality content for institutions such as Bournemouth University and Aston University, and managed a revenue stream of approximately £5,000 over the last six months from these projects.

· Online Course Management and Tutoring: Expertly managed and tutored self-paced online classes across various subjects, including Human Resource Management, Strategic Management, and Business Finance. Developed and delivered premium content tailored to assignment instructions, generating over $20,000 USD in revenue from key clients over the last two years.

· Key Achievements: Generated approximately $600,000 USD in total revenue through academic writing, research, and tutoring services from 2014 to 2024.
Successfully managed and delivered CIPD courses, achieving excellent results for students and generating significant revenue.
Consistently maintained high standards of academic excellence and client satisfaction through meticulous project management and delivery.

Founder & CEO | TutorDollar

Coursework Solutions, Remote

· Leadership & Strategic Management: Founded and led TutorDollar, an e-commerce platform focused on educational content, overseeing all aspects of business operations, including sales, marketing, and customer service.

· Process Improvement & Operations Management: Developed and implemented streamlined processes for managing customer inquiries, course enrollments, and financial transactions, significantly improving operational efficiency.

· Client Relationship Management: Built and maintained strong relationships with clients, resulting in a 25% increase in sales and high customer satisfaction rates.

· Team Leadership: Managed a team of over 200 freelancers, ensuring delivery of high-quality educational services and adherence to deadlines.

· Financial Oversight: Oversaw financial operations, including budgeting, invoicing, and reconciliation, ensuring compliance with financial regulations and improving profitability.

· Digital Marketing & Sales: Spearheaded marketing campaigns that enhanced the platform's visibility and attracted a global client base, leading to a substantial increase in revenue.

Area Sales Manager

HCL Infosystems Limited (DDMS Division), Jaipur, India

· Data-Driven Sales & Channel Management: Managed channel relationships and infrastructure development, utilizing data-driven insights to drive sales revenue of over INR 25 million. Ensured that all sales processes were efficient and aligned with business objectives.

· Multi-Brand Portfolio Management: Led the management of a multi-brand portfolio, including Nokia, SanDisk, and Lenovo. Applied research-based strategies to optimize product launches and marketing efforts, resulting in a 15% growth in market share.

· Market Analysis & Strategic Reporting: Generated detailed market analysis reports to inform strategic decisions, enhance focus on key areas, and mitigate potential business risks. Regularly updated sales performance data to support decision-making processes.

· Customer Engagement & Support: Engaged with clients to resolve inquiries, provide product information, and ensure high levels of customer satisfaction. Acted as a key point of contact for stakeholders, ensuring smooth communication and timely resolution of issues.

· Process Optimization & Achievement of Sales Targets: Successfully achieved sales targets ahead of schedule by implementing research-driven strategies and optimizing sales approaches. Developed and utilized comprehensive reports to refine and enhance sales processes, contributing to improved business outcomes.

Academic Achievements:

Engineering Entrance:

· Secured an impressive rank of 870 in the RPET Exam in 2005.

Engineering:

· Scored 100% in Mathematics in the 1st year of Engineering.

School:

· Ranked among the top 5 students in Mathematics in both class 10 and class 12.

Competitive Exams:

· Achieved a 92 percentile in the Quantitative section of CAT-2009.

· Secured a 96 percentile in MAT-2010.

Microsoft Certified: Azure Fundamentals || Credential ID : 996150483

· Analytical Excellence: Scored 100% in Mathematics during the 1st year of Engineering, demonstrating exceptional analytical and problem-solving abilities—skills crucial for handling data management and process optimization in operational roles.

· Consistent Academic Performance: Consistently ranked among the top 5 students in Mathematics in both class 10 and class 12, showcasing a strong aptitude for quantitative analysis and logical reasoning, which are essential for accurate reporting and data-driven decision-making.

· Competitive Exam Success: Achieved a 92 percentile in the Quantitative section of CAT-2009 and a 96 percentile in MAT-2010, reflecting proficiency in advanced quantitative analysis and critical thinking—key skills for managing financial processes and operational tasks.

· Leadership & Team Coordination: Demonstrated strong leadership and team management skills by captaining the cricket team at Celebal Technologies to victory and serving as Table Tennis and Cricket Coordinator in school. These experiences highlight your ability to lead, coordinate, and work effectively within teams—qualities important for supporting operations and working across departments.

· Cultural Engagement & Community Service: Secured 2nd prize in a cultural event at college and actively volunteered in community service initiatives, demonstrating your ability to balance multiple responsibilities and contribute positively to team culture and organizational values.

 Satya Srinivas
Vice President | BFSI | Practice Head @ Celebal Technologies
Strategy Planning, Ex-HDFC
Contact: +91 98866 26205

 Himanshu Kumar
Life and Health Actuary
Independent Actuarial Consultant and Innovator
Contact: +91 83350 39956

· European Commission Programme | Brussels, Belgium (2011): Enhanced global business understanding through exposure to European business practices, contributing to a well-rounded approach to process management and operational support.

· Business Simulation Workshop | ESSCA Business School, Hungary (2011): Gained practical experience in strategic planning and decision-making, skills essential for improving efficiency and supporting business operations in an administrative role.

· Entrepreneurship Workshop | DY Patil University (2011): Developed entrepreneurial strategies and business management insights, reinforcing abilities in process optimization, project management, and operational efficiency.

· Leadership Convention | ITM Business School, Mumbai (2010): Developed leadership and team management skills, crucial for coordinating tasks, managing workflows, and supporting cross-functional teams in an operational environment.

Teaching Calculus for Finance: Provided calculus lessons to finance professors, linking mathematical theory to practical applications. This experience honed your ability to explain complex concepts clearly and manage instructional processes, directly applicable to roles requiring strong communication and organizational skills.