Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Manager

Amit M Ahuja

Tech Specialist/QA Tech Lead
Mumbai | Kalyan,MH

Summary

Tech Specialist/QA Team Lead with over 11 years of successful experience in Manual and Automation. Recognized consistently for performance excellence and contributions to success in Software-IT industry aiming to leverage skills to successfully fill the Senior Level role in Digital Transformation, Quality Assurance with an organization of high repute in Mumbai or Pune.

Overview

5
5
Certifications
6
6
years of post-secondary education
11
11
years of professional experience

Work History

QA Test Lead

Tech Mahindra
Mumbai, MH
02.2019 - Current
  • Currently leading Team of 14+ offshore resources and managing Manual and Automation STLC cycle for Mission Critical and Business Critical Ticketing System
  • Fostering team work and communication to achieve project objectives.
  • Access Kubernetes to find flow of the record transactions.
  • Using MongoDB and Elastic Search (ESDB/ElasticDB) to view the record details.
  • Use of Kafka tool and consumer log to see the transaction flows.
  • Find Defects and use Jira to log the same.
  • Perform Log analysis to find failure point of transaction via Linux service logs.
  • Enhanced Automation Framework to capture UI as well as API testing results for new user interface that collaborate with several other ticketing apps for 360 degree view of customer issues.
  • Met with quality assurance, developers and project managers to assess scope and sequence of project.
  • Applied Agile Delivery methods to simplify testing process decisions through iterative development.
  • Create Test Plan and Test Strategy for the release in various Iterations.
  • Reviewed all test cases and test scripts for quality and identified additional areas to review.
  • Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
  • Established company automation methodology, frameworks and tools.
  • Accomplished automation of functional and regression testing and achieved over 93% Automation stability.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Tested pre-release build modifications to reduce possibility of end users experiencing crashes or bugs.
  • Validated production deployment changes, providing reports on discovered issues to Development, COE, Release management and UAT Teams.
  • Provide GO/NO-GO decision on production releases to management team based on testing deliverables.
  • Coordinate and work with global teams using onshore and offshore Models
  • Share Detailed estimation points for scenarios captured and track to full delivery and perform post-delivery activities for Audit purpose

Onshore QA Lead Analyst

Tech Mahindra (Americas) Inc.
Schaumburg | Chicago, Illinois
01.2014 - 02.2019
  • Participated in program/project review meetings. Represent in PI planning sessions on behalf of QA Team in front of stake holders and customers.
  • Created POCs for adding more portfolio work in the account and added 3 more resources.
  • Collaborated with developers and product owners to stay current on product features and intended functionality.
  • System Understanding of requirements under enhancement.
  • Understanding Requirements using BRD, FD and its associated documents.
  • Planning for Test Execution activities to accomplish tasks on daily/weekly basis.
  • Maintained Test efficiency of 96% throughout portfolio work.
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Created accurate and successful test scripts to manage automated testing of certain products and features.
  • Evaluated results against design and customer standards.
  • Ability to work on multiple project streams simultaneously for multiple complex billing applications for Leading Telecom Customer in US.
  • Verify end to end journey of INBOUND and OUTBOUND transactions to and from system through transactional logs on Linux processes/services.
  • Strategize, suggest validations points for user stories and share US points from Testing perspective and segregate in Automation and Manual validations scenarios with the help of program team and system engineers.
  • Managing risks and issues via effective prioritizations, escalation, impact assessment and action plan development.
  • Developed and maintained courteous and effective working relationships.
  • Led projects and analyzed data to identify opportunities for improvement.

Technical Associate

Tech Mahindra
Mumbai, MH
04.2010 - 01.2014
  • Understanding the Requirements using BRD, FD and its associated documents
  • Worked on Maintenance, Support Project with Primary Responsibility of enhancement of the legacy Ordering system
  • Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
  • Maintained and deployed standardized software packages for deployment on company systems.
  • Log monitoring of the application making sure there are no exceptions and errors from the transactions made by critical services in Linux log files.
  • Maintained System Availability to 99.99% for Critical Business Customers.
  • Implemented Simulator to avoid upstream and downstream dependencies.
  • Used MS SQL Server for database migration activity and database validations.
  • Enhanced Java application to share flat file data to downstream systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Worked as software development team member on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Performed Unit and Smoke Test of software from time to time.

Education

Bachelor of Engineering - Electronics Engineering

Vivekanad Edu Society's Institute of Tech (VESIT)
Mumbai University
03.2006 - 03.2009

Diploma in Engineering - Electronics And Communications Engineering

Institute of Technology, Ulhasnagar
Ulhasnagar, MH
03.2003 - 03.2006

Skills

Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC)

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Accomplishments

  • Supervised team of 14+ staff members.
  • Achieved 90% by introducing Automation Framework for Regression tasks.
  • Achieved DRE to 94% with 0 Bugs in UAT and E2E.
  • Consistently High Performance Rating for continuous 8 years, grabbing 4 ACE Awards.
  • Submitted multiple documents for Knowledge Management Repositories in the organization.
  • Multiple Pat on the Back and SPOT Awards (Internal R&R).
  • Received Start of the Project Award - Year: 2013.
  • Ranked 1st and 2nd for Innovation Ideas submitted in the Client organized Innovation Drive.
  • Submitted multiple Innovation ideas useful in cross departments.

Certification

Certified Safe Agilist® 4

Timeline

Planning to appear for ServiceNow certification

10-2021

Tech Mahindra’s inhouse AQT framework Badge (AQT Ninja).

01-2021

Big Data Analytics Specialization by UpX Academy

01-2021

MS Azure 900 - MS Certified Azure Fundamentals

06-2020

Certified Safe Agilist® 4

01-2020

QA Test Lead

Tech Mahindra
02.2019 - Current

Onshore QA Lead Analyst

Tech Mahindra (Americas) Inc.
01.2014 - 02.2019

Technical Associate

Tech Mahindra
04.2010 - 01.2014

Bachelor of Engineering - Electronics Engineering

Vivekanad Edu Society's Institute of Tech (VESIT)
03.2006 - 03.2009

Diploma in Engineering - Electronics And Communications Engineering

Institute of Technology, Ulhasnagar
03.2003 - 03.2006

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Amit M AhujaTech Specialist/QA Tech Lead