Amit M Ahuja
Tech Specialist/QA Tech Lead
Mumbai | Kalyan,MH
Summary
Tech Specialist/QA Team Lead with over 11 years of successful experience in Manual and Automation. Recognized consistently for performance excellence and contributions to success in Software-IT industry aiming to leverage skills to successfully fill the Senior Level role in Digital Transformation, Quality Assurance with an organization of high repute in Mumbai or Pune.
Overview
5
5
Certifications
6
6
years of post-secondary education
11
11
years of professional experience
Work History
QA Test Lead
Tech Mahindra
Mumbai, MH
02.2019 - Current
- Currently leading Team of 14+ offshore resources and managing Manual and Automation STLC cycle for Mission Critical and Business Critical Ticketing System
- Fostering team work and communication to achieve project objectives.
- Access Kubernetes to find flow of the record transactions.
- Using MongoDB and Elastic Search (ESDB/ElasticDB) to view the record details.
- Use of Kafka tool and consumer log to see the transaction flows.
- Find Defects and use Jira to log the same.
- Perform Log analysis to find failure point of transaction via Linux service logs.
- Enhanced Automation Framework to capture UI as well as API testing results for new user interface that collaborate with several other ticketing apps for 360 degree view of customer issues.
- Met with quality assurance, developers and project managers to assess scope and sequence of project.
- Applied Agile Delivery methods to simplify testing process decisions through iterative development.
- Create Test Plan and Test Strategy for the release in various Iterations.
- Reviewed all test cases and test scripts for quality and identified additional areas to review.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Established company automation methodology, frameworks and tools.
- Accomplished automation of functional and regression testing and achieved over 93% Automation stability.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Tested pre-release build modifications to reduce possibility of end users experiencing crashes or bugs.
- Validated production deployment changes, providing reports on discovered issues to Development, COE, Release management and UAT Teams.
- Provide GO/NO-GO decision on production releases to management team based on testing deliverables.
- Coordinate and work with global teams using onshore and offshore Models
- Share Detailed estimation points for scenarios captured and track to full delivery and perform post-delivery activities for Audit purpose
Onshore QA Lead Analyst
Tech Mahindra (Americas) Inc.
Schaumburg | Chicago, Illinois
01.2014 - 02.2019
- Participated in program/project review meetings. Represent in PI planning sessions on behalf of QA Team in front of stake holders and customers.
- Created POCs for adding more portfolio work in the account and added 3 more resources.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- System Understanding of requirements under enhancement.
- Understanding Requirements using BRD, FD and its associated documents.
- Planning for Test Execution activities to accomplish tasks on daily/weekly basis.
- Maintained Test efficiency of 96% throughout portfolio work.
- Created plans and communicated deadlines to ensure projects were completed on time
- Created accurate and successful test scripts to manage automated testing of certain products and features.
- Evaluated results against design and customer standards.
- Ability to work on multiple project streams simultaneously for multiple complex billing applications for Leading Telecom Customer in US.
- Verify end to end journey of INBOUND and OUTBOUND transactions to and from system through transactional logs on Linux processes/services.
- Strategize, suggest validations points for user stories and share US points from Testing perspective and segregate in Automation and Manual validations scenarios with the help of program team and system engineers.
- Managing risks and issues via effective prioritizations, escalation, impact assessment and action plan development.
- Developed and maintained courteous and effective working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
Technical Associate
Tech Mahindra
Mumbai, MH
04.2010 - 01.2014
- Understanding the Requirements using BRD, FD and its associated documents
- Worked on Maintenance, Support Project with Primary Responsibility of enhancement of the legacy Ordering system
- Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
- Maintained and deployed standardized software packages for deployment on company systems.
- Log monitoring of the application making sure there are no exceptions and errors from the transactions made by critical services in Linux log files.
- Maintained System Availability to 99.99% for Critical Business Customers.
- Implemented Simulator to avoid upstream and downstream dependencies.
- Used MS SQL Server for database migration activity and database validations.
- Enhanced Java application to share flat file data to downstream systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Worked as software development team member on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Performed Unit and Smoke Test of software from time to time.
Education
Bachelor of Engineering - Electronics Engineering
Vivekanad Edu Society's Institute of Tech (VESIT)
Mumbai University 03.2006 - 03.2009
Diploma in Engineering - Electronics And Communications Engineering
Institute of Technology, Ulhasnagar
Ulhasnagar, MH 03.2003 - 03.2006
Skills
Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC)
Organized, Time Management and Prioritization and Detail-Oriented
Cross-Functional Team Collaboration, E2E Testing, Inegration Testing
Testing Analytics, Test Strategy, Test Suite, Test Plan, Script, Use cases and Scenario Design
White Box Testing, Black Box Testing, Manual Testing, Functional, Regression
Agile Methodology, Scrum, Project Management, Release & Sprint Planning
Bug Life Cycle, Bug Tracking and Resolution, Defect Management, Triage
Digital Transformation, Automation Framework, Singleton, Hybrid Framework, Page Factory, Page Object Model
Cucumber, BDD, XPOI, AutoIT
Selenium Web Driver, Core Java
Microsoft Azure, Cloud Computing
API Testing, Postman, Web Services, XML, JSON
Software Development Tools: JIRA, IBM Rational, Rally
Maven, POM, TestNG, Git, Continuous Integration Testing
Estimation, Resource Planning, Risk Planning & Mitigation
Highly Flexible and Adaptable
Database Testing, SQL, Oracle, Toad
Linux, Windows, Log Analysis
Brinjal for Mobile Testing
Innovative, Alternative Thinking, Beyond BAU
Accomplishments
- Supervised team of 14+ staff members.
- Achieved 90% by introducing Automation Framework for Regression tasks.
- Achieved DRE to 94% with 0 Bugs in UAT and E2E.
- Consistently High Performance Rating for continuous 8 years, grabbing 4 ACE Awards.
- Submitted multiple documents for Knowledge Management Repositories in the organization.
- Multiple Pat on the Back and SPOT Awards (Internal R&R).
- Received Start of the Project Award - Year: 2013.
- Ranked 1st and 2nd for Innovation Ideas submitted in the Client organized Innovation Drive.
- Submitted multiple Innovation ideas useful in cross departments.
Certification
Certified Safe Agilist® 4
Timeline
Planning to appear for ServiceNow certification
10-2021
Tech Mahindra’s inhouse AQT framework Badge (AQT Ninja).
01-2021
Big Data Analytics Specialization by UpX Academy
01-2021
MS Azure 900 - MS Certified Azure Fundamentals
06-2020
Certified Safe Agilist® 4
01-2020
QA Test Lead
Tech Mahindra
02.2019 - Current
Onshore QA Lead Analyst
Tech Mahindra (Americas) Inc.
01.2014 - 02.2019
Technical Associate
Tech Mahindra
04.2010 - 01.2014
Bachelor of Engineering - Electronics Engineering
Vivekanad Edu Society's Institute of Tech (VESIT)
03.2006 - 03.2009
Diploma in Engineering - Electronics And Communications Engineering
Institute of Technology, Ulhasnagar
03.2003 - 03.2006