AMIT RANJAN
Customer Success Manager-TL
New Delhi
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Customer Success Manager-TL
Jodo
07.2022 - Current
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.Retained all of my clients with average retention margin of 17%
- Handling multiple accounts with total gross value of 37 Cr+, along with a team of 7 CSMs.
- Upsold and cross sold products which helped the client in achieving their goals
- Developing and implementing customer success strategies
Business Development Executive
Cuemath
09.2021 - 06.2022
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Business Development Associate
Byjus
8 2020 - 08.2021
- Worked in Inside sales as well as Direct sales model to generate revenue by understanding clients need and providing appropriate solution.
Business Development Executive
ExtraMarks
09.2019 - 02.2020
- Worked in DS model to generate revenue.
Education
B.Tech Electronics And Computer Science Engineering -
KIIT University
01.2016 - 04.2020
Intermediate/+2(Bihar Board) Science - undefined
M.F.D.K College Bahgla
01.2015 - 04.2016
Matriculation(CBSE) Science - undefined
DAV Public School
01.2012 - 04.2013
Skills
Strong communication skills (Verbal, Written)
Sales and Marketing
Team handling
Decision Making
Excel & G-sheet
Timeline
Customer Success Manager-TL
Jodo
07.2022 - Current
Business Development Executive
Cuemath
09.2021 - 06.2022
Business Development Executive
ExtraMarks
09.2019 - 02.2020
B.Tech Electronics And Computer Science Engineering -
KIIT University
01.2016 - 04.2020
Intermediate/+2(Bihar Board) Science - undefined
M.F.D.K College Bahgla
01.2015 - 04.2016
Matriculation(CBSE) Science - undefined
DAV Public School
01.2012 - 04.2013
Business Development Associate
Byjus
8 2020 - 08.2021
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