AMIT ANAND
Kanpur
Summary
Dynamic leader with a proven track record at Being Human Clothing, adept in customer service and inventory management. Excelled in enhancing customer satisfaction and streamlining operations, leading to increased sales and efficiency. Skilled in team leadership and problem-solving, consistently achieving and surpassing sales targets.
Overview
11
11
years of professional experience
Work History
Store Manager
Being Human Clothing
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Arvind Lifestyle Brands
04.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Reliance Retail
03.2020 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Senior Sales Executive
BlackBerry Limited
12.2016 - 02.2020
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.]
Sales Assistant
Pantaloons Store
10.2013 - 11.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
MBA - Sales
SVSU UNIVERSITY
MEERUT01-2021
Master of Arts - Arts
CSJM UNIVERSITY
KANPUR08-2019
Bachelor of Science - Science
CSJM UNIVERSITY
KANPUR05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
Timeline
Store Manager
Being Human Clothing
06.2024 - Current
Store Manager
Arvind Lifestyle Brands
04.2022 - 06.2024
Assistant Store Manager
Reliance Retail
03.2020 - 03.2022
Senior Sales Executive
BlackBerry Limited
12.2016 - 02.2020
Sales Assistant
Pantaloons Store
10.2013 - 11.2016
MBA - Sales
SVSU UNIVERSITY
Master of Arts - Arts
CSJM UNIVERSITY
Bachelor of Science - Science
CSJM UNIVERSITY
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