Amit Arora

Account Manager for ICICI Prudentials for their Insurance vertical for Maharashtra, Punjab, West Bengal & Goa Locations.

1. Be the primary point of contact and build long-term relationships with customers.
2.Help customers through email, phone, online presentations, screen-share and in person meetings
3.Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
4.Ensure the timely and successful delivery of our solutions according to customer needs and objectives
5. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
6. Forecast and track key account metrics.
7. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
8.Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
9.Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
10.Monitor and analyze customer's usage of our product.
11. Managed a Team of 20 Members across Pan india for timely compltion of booking & closing cases within agreed TATs.

Account Manager - Optum Global Solution, ICICI Prudential’s, Credit Suisse, Salesforce, Mindtree etc. for Annual Healthcheckup & Pre-Employment Pan India.

1. Investigate client queries within the agreed service level and ensure that client receives timely feedback.

2. Managed a team of 8 members for appointment booking as well as Reports closure within TAT.

3. Billing file with costing for raising invoices monthly & following up with client for timely payments.

4. Utilization MIS & Presentations for Monthly review with Clients for feedback of improvement & increase in Business numbers.

5. Part of Team for developing a Portal for Client which has different well beings for their employees of Fitness, Financial Planning & Developing their children.

6. Managed a Team of 5 Members Medical room facility.

7. Managed Onsite for Optum & RBS employees Healthcheckup.