Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
BIG GROUPS / MICE EVENTS
Timeline
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Amit Ashok Mahadik

Mumbai

Summary

Dynamic Operations Manager with a proven track record at Yatra Online Ltd, excelling in client retention strategies and problem-solving. Enhanced product consistency through quality control systems, while streamlining operations to boost profits. Adept at building strong customer relationships and managing vendor partnerships to ensure optimal service delivery.

Overview

15
15
years of professional experience

Work History

Operations Manager

Yatra Online Ltd
09.2024 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Increased profit by streamlining operations.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • I interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Operations Manager

Thomas Cook I Ltd
01.2023 - 08.2024
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Increased profit by streamlining operations.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • I interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with detail.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

ASSISTANT Manager

Thomas Cook (I) LTD
01.2020 - 01.2023
  • Understanding client requirements from the Sales team and sometimes also attending sales call along with sales team members to understand requirements directly from the client
  • Establishing and maintaining relationships with hotels, transportation providers, and other service partners to secure favorable terms and ensure quality services
  • Coordinating transportation, accommodation, and other logistics to ensure a smooth travel experience for clients
  • Managing budgets, controlling costs, and optimizing resources to maximize profitability
  • Implementing and monitoring quality standards to enhance the overall customer experience
  • Handling unforeseen challenges, emergencies, and resolving issues to maintain customer satisfaction
  • Ensuring that all operations comply with relevant regulations and maintaining accurate documentation
  • Addressing customer queries, concerns, and feedback to maintain positive relationships
  • Traveling with the group to overlook all arrangements and smooth functioning of the group
  • Handling Tour Managers on ground for smooth execution of the planned tour

CLIENT Relationship Executive

Thomas Cook (I) LTD
12.2015 - 12.2020
  • Client Interaction post negotiation and contracting to confirm the travel plan
  • Increase file profitability - On site operationally / execution
  • Traveling with the group to overlook all arrangements and smooth functioning of the group
  • On site management / execution
  • Handling Tour Managers on ground for smooth execution of the planned tour
  • Releasing vendor payments
  • Ensuring timely file closure.

J.W. MARRIOTT MARQUIS DUBAI
05.2013 - 06.2014
  • Meet greet and Treat Guest according to Standard
  • Handling MICROS for placing the order and making payments through the system
  • Responsible for the smooth operation of Restaurant & Room service
  • Taking Guest orders and delivering the standardized service Assuring high quality service to meet and exceed all clients' requirements, maintaining set goals of customer satisfaction and profitable net revenue and maintaining accurate records for the same
  • To assist the coffee shop in revival of goals and targets by preparing themes for various promotions with new ideas.

Renaissance Hotel & Conventional Center Mumbai
11.2010 - 05.2013
  • Meet greet and Treat Guest according to Standard
  • Handling MICROS for placing the order and making payments through the system
  • Responsible for the smooth operation of Restaurant & Room service
  • Assisting high quality service to meet and exceed all clients' requirements maintaining set goals of customer satisfaction and profitable net revenue and maintaining accurate records for the same
  • To assist the coffee shop in revival of goals and targets by preparing themes for various promotions with new ideas.

Education

Bachelor of Science - Hospitality

Kohinoor Collage
Mumbai
04.2010

H. S. C -

Mumbai University
Mumbai
04.2006

S. S. C -

Saraswati vidya Mandir
Mumbai
04.2004

Skills

  • Client Retention Strategies
  • Industry Awareness
  • CRM software proficiency
  • Strong empathy
  • Customer Relations
  • Multitasking Abilities
  • Problem-Solving
  • Multitasking
  • Decision-Making

Languages

English, Hindi, Marathi

Accomplishments

  • Won PRIDE Award in 2019 at Thomas Cook for ‘P’ Category- Pioneering for Future
  • GENERAL MANAGER APPRECIATION AND RECOGNISATION LETTERS for Quality Service and Guest Satisfaction
  • GUEST APPRECIATION AND RECOGNISATION LETTERS for making their stay comfortable and unforgettable.
  • Has been awarded “EMPLOYEE OF THE MONTH- OCTOBER 2013” IN JW MARRIOTT MARQUIS HOTEL DUBAI.

BIG GROUPS / MICE EVENTS

  • Successfully done execution of TATA AIG of 200 pax In Japan in 2025.
  • Successfully done execution of TATA AIG of 200 pax In Vietnam in 2025.
  • Successfully done execution of Podar Principal Meet of 450 pax in goa in 2024.
  • Successfully execution of Omron of 450 pax in Goa in 2024.
  • Handled the National Games 2023 Goa for 20,000 Athletes and 234 Hotels, Logistics.
  • Successfully done operation of University Games India of 8000 + Pax in UP in 2023.
  • Successfully done execution of Tata Motors of 1100 pax in goa in 2023.
  • Successfully done execution of LTK Macho of 950 pax In Keral.
  • Successfully done execution of Tata Motors of 400 pax (Series) in Bhutan.
  • Successfully handled the On Tour Execution of Group to Singapore & Malaysia of Glenmark.
  • Successfully execution of Burger Paints of 550 pax In Delhi.
  • And many more Successful Events like Hyundai, KIA Motors, Mahindra, Kotak etc. which operated in Pandemic with Zero escalations.

Timeline

Operations Manager

Yatra Online Ltd
09.2024 - Current

Operations Manager

Thomas Cook I Ltd
01.2023 - 08.2024

ASSISTANT Manager

Thomas Cook (I) LTD
01.2020 - 01.2023

CLIENT Relationship Executive

Thomas Cook (I) LTD
12.2015 - 12.2020

J.W. MARRIOTT MARQUIS DUBAI
05.2013 - 06.2014

Renaissance Hotel & Conventional Center Mumbai
11.2010 - 05.2013

Bachelor of Science - Hospitality

Kohinoor Collage

H. S. C -

Mumbai University

S. S. C -

Saraswati vidya Mandir

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Amit Ashok Mahadik