Amit Awasthi
Lucknow
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Area Manager -II S&O North
10.2021 - Current
- Planning lead generation and nurturing through online and BTL activity
- Responsible for entire end to end recruitment of Delivery executives in Kanpur
- Responsible for handling internal recruiters team and liaising with the external sourcing partners like staffing NGOs, agencies, Job fairs organizers, Freelancers, online channels to meet hiring requirements of bikers
- Work on cost effectiveness of sourcing channels
- Publishing report on cost effectiveness of sourcing method
- Working on different method of sourcing so that gap between supply and demand should not be there
- Planning of Temp riders deployment on special occasion with collaboration of stakeholders
- Have to Ensure online on-boarding of delivery executive through ZT process
- Ensuring timely hiring of riders for essential goods and groceries and food in ongoing lockdown in Delhi NCR
- Managing Team of recruiter, telecaller and on-boarding executives
- Recruitment MIS and analysis to ensure the smooth progress and overcomes the shortcoming
- Managing entire real time documents verification and background check.
Area Manager -II CT Team North
07.2020 - 09.2021
- I manage the operations of NCR 2 for Swiggy a tech base platform for Food Ordering On demand services to customers by connecting them with a supply force using mobile technology
- I manage and drive staffing plans, cost analysis, schedules, quality initiatives, process change initiatives, projects and other change initiatives as required
- Perform ad-hoc analysis and reports based on business needs
- Moreover ,I took care of Delivery Executive engagement in NCR2 which help me to understand issues of our Delivery Partners like responsibility towards their family and towards Swiggy by organizing programs Like Rewards and recognition which helps DEs to get motivated.
Area Manager -I
10.2019 - 06.2020
- City Ops: - Strategy and planning: Assist the top management in developing operations strategy for effectively scaling the operations
- Designing processes, optimize Biz operations and effectively launch and implement various operations strategies for the company
- Cross functioning with sales & Marketing teams using strong planning and organizational skills
- Orchestrated expansion of operational times across 14 zones in the region to drive 150K weekly orders
- Rider Safety plans, cost analysis, process change initiatives, projects and other Change initiatives as required
- Ensuring Serviceability and SLA as 99.98% & 30 Min
- (Upto 4 KM), Compliance Across Cities
- Successfully did Cost Per Delivery (CPD) Change in Lucknow Dragging down CPD by INR 12
- Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment
- Currently Delivering 1.3 Lakh + Orders/Month with SLA of 35 Mins (overall)
- Successfully operated city during COVID-19 lockdown with 0% disturbance and maintained CPD cost as well
- Ensuring the bad order %age as 3% based on overall OPD/day.
Sr. Fleet Manager-Delhi
08.2015 - 03.2018
- Managing operations for Lucknow after being promoted from the post of Fleet manager in 2018 at Delhi NCR
- Managing a Fleet of Delivery Partners approx
- 550 directly reporting and 2500+ in total
- Managing Live orders, Managing Supply as per Demand, Ensure Fleeting at top Outlets
- Fetch data from the database using SQL and supply with relevant information to different stakeholders and for ops use as well
- Keep track of canceled food and submission of the same to the hubs
- Keep track of defaulter DE's Weekly and take required actions
- Sending reports for login details for all shifts and ensuring maximum logins for a day
- Keep a track and reduce fraudulent activities of DE's on a daily and weekly basis to reduce the same
- Ensuring closure of customer complaints and reducing the frequency through stern actions
- Help in reducing cost
- For example- Helping to get the payout changed to reduce CPD, helping in identifying frauds, reduction in cancellations, identifying defaulters etc.
HR Asst.
Design Pvt. Ltd. Delhi
11.2011 - 04.2015
- Conducting recruitment interviews and providing the necessary inputs during the hiring process
- Working with recruitment agencies to source for candidates for specific job positions
- Maintaining HR records, such as those related to compensation, health and medical insurance
- Managing workplace safety issues
- Training new or existing employees
- Recording, maintaining and monitoring attendance to ensure employee punctuality.
Office Executive
M/s India Infoline (P) Ltd.
10.2008 - 11.2011
- Record Management
- Information Preparation
- Schedule and Office Management
- General Administration.
Education
BA -
CSJM University- Kanpur
Intermediate - undefined
Subash Intermediate College
High School - undefined
JHS School
Skills
Team Management
MIS Reports
Cash Management
Resource Allocation
Customer Order Management
Competitor Monitoring
Store operations
Logistics
Team Leadership
Loss Prevention
Personal Information
Date of Birth: 07/05/88
Disclaimer
I hereby declare that the information given by me is true to my knowledge.
Languages
English and Hindi
Timeline
Area Manager -II S&O North
10.2021 - Current
Area Manager -II CT Team North
07.2020 - 09.2021
Area Manager -I
10.2019 - 06.2020
Sr. Fleet Manager-Delhi
08.2015 - 03.2018
HR Asst.
Design Pvt. Ltd. Delhi
11.2011 - 04.2015
Office Executive
M/s India Infoline (P) Ltd.
10.2008 - 11.2011
BA -
CSJM University- Kanpur
Intermediate - undefined
Subash Intermediate College
High School - undefined
JHS School