Amit Bagwe
Mumbai
Summary
Results-driven IT Delivery Manager with a strong focus on process improvement and customer service. Proven ability to streamline operations and enhance productivity through effective coordination, problem resolution and resource management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Partner
Tata Consultancy Services
MUMBAI
02.2011 - Current
- Worked as a TCS Service & Delivery Lead for Roche Safety Services for 11 years
- Strong understaning of PV processes and related regulations
- Part of the initial trasition from Advent to ARISg and thereafter was involved in multiple ARIS upgrades
- Instrumental in laying down the foundational service management processes and ways of working in safety services through close collaboration with Roche stakeholders
- Supported the Roche business teams at Mumbai, Pune and global affiliates
- By virtue of my long co-location with the Roche busines teams, I carry a deep understaning of PV business processes and ARIS functionality
- Strong understanding of Roche CSV processes for Service Management (Incident, Problem, Change, Release Management)
- Have additionally served multiple Lifesciences customers at TCS including Moderna & Biogen.
- Coordinated delivery schedules to ensure timely service for clients.
- Resolved customer inquiries regarding delivery issues and service concerns.
- Coordinated cross-functional teams to streamline communication and project execution.
- Developed and implemented process improvements for service efficiency and effectiveness.
- Oversaw resource allocation to meet project demands and deadlines effectively.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Oversaw daily operations of service delivery team, enhancing productivity and efficiency.
- Implemented ITIL best practices to streamline processes and improve service delivery efficiency.
Product Manager
Tech Mahindra
Mumbai
04.2007 - 02.2011
- Worked as a Product Manager for British Telecom from Croydon, UK
- Collaborated with various stakeholders to gather and prioritize product requirements.
- Was responsibile for release planning and delivery of changes
- Worked as a web developer supporting customer business processes
- Got trained on AGILE and practised SCRUM processes
Tech Lead
A3TL
Mumbai
03.2006 - 03.2007
- Worked as a contractor for Tech Mahindra during this period
Software Engineer
Tasaa Netcom Pvt Ltd
Mumbai
05.2004 - 03.2006
- Developed web applications for different customers
- Proficiently worked on Tech Stack including ASP, HTML, JAVA
- Collobarated wih different teams for successful & timelly delivery of projects
Education
Master of Science - Computer Applications
Sikkim Manipal University
09-2005
Bachelor of Science - Information Technology
Sikkim Manipal University
09-2003
High School Diploma -
Sreeram Polytechnic
IndiaSkills
- Rich Pharmacovigilance knowledge
- Deep functional & technical understanding ARIS suite of applications
- Understanding of the regulated use of the validated environments and CSV processes
- Delivery coordination
- Continuous process improvement
- ITIL processes
- Customer issue resolution
- Resource allocation
- Project management
- Cross-functional collaboration
- Stakeholder engagement
- Problem solving
- Attention to detail
Accomplishments
- Best Project Manager Award at TCS
- Innovation Pride Award at TCS across Lifesciences unit
- Best Team Award at TCS
- Service appreciation awards at Roche
Certification
- Trained SAFe practioner
Hobbies
- Pianist
- Marathon runner
- Sports enthusiats
Timeline
Delivery Partner
Tata Consultancy Services
02.2011 - Current
Product Manager
Tech Mahindra
04.2007 - 02.2011
Tech Lead
A3TL
03.2006 - 03.2007
Software Engineer
Tasaa Netcom Pvt Ltd
05.2004 - 03.2006
Master of Science - Computer Applications
Sikkim Manipal University
Bachelor of Science - Information Technology
Sikkim Manipal University
High School Diploma -
Sreeram Polytechnic
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