Summary
Overview
Work History
Education
Skills
Interests
Cost Reduction
Projects Delivered
Visa
Timeline
Generic
Amit Bakshi

Amit Bakshi

Content Moderation, Travel & customer service
Gurugram,HR

Summary

Dynamic Associate Director with 17 years of extensive experience in strategic leadership and operational excellence. Proven ability to oversee complex projects while driving innovation and continuous improvement across organizations. Expertise in project management, team leadership, and client relationship development enhances the capacity to align operational strategies with business objectives. A strong communicator and collaborator, dedicated to achieving milestones that elevate customer satisfaction and organizational performance. Passionate about leveraging analytical insights to guide decision-making and foster a culture of excellence.

Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

Overview

23
23
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Associate Director

VACO Binary Semetics
07.2019 - Current
  • Site Leader with 3 verticals of content Moderation, product support and backend customer service
  • In the capacity of Associate Director at VACO Binary Semantics, responsibilities involved strategic leadership and oversight of multiple projects.
  • This role necessitated collaboration with various departments to ensure alignment with strategic goals and successful project outcomes.
  • Responsible for presenting or overseeing MBR & QBR for all clients
  • Automation via internal tools or suggestion for automation to client to better product or business from the customer perspective.
  • Setting quarterly goals with the team for both process and client perspective. Also engaged with senior leadership to drive business development initiatives, RFPs and operational strategies.
  • 28+ projects and 12+ automation tools successfully delivered to boost productivity and accuracy
  • Actively delivered reduced cost in identifying new site, establishing them and running operations successfully.

Manager Operations

Concentrix
01.2018 - 07.2019
  • As the Manager Operations at Concentrix, the focus was on driving operational excellence and optimizing processes.
  • This included overseeing daily operations, managing staff, and ensuring high levels of customer satisfaction by improving service delivery.
  • Led operational initiatives that resulted in improved efficiency and customer satisfaction scores.
  • Trained and mentored team members, enhancing their skills and promoting professional growth.
  • Analyzed performance metrics to identify areas for improvement and implemented actionable solutions.
  • Developed strong relationships with clients and stakeholders to ensure alignment with business objectives.

Manager

EXL
11.2010 - 10.2015
  • The responsibilities included overseeing various operational functions and ensuring the achievement of strategic objectives.
  • This position involved leading a dedicated team, driving performance improvements, and fostering a culture of excellence within the organization.
  • Successfully managed a diverse team to enhance productivity and operational efficiency.
  • Implemented process improvements that significantly reduced operational costs and increased service quality.
  • Developed and executed strategic plans that aligned with organizational goals.

Dy. Manager

Globallogic
11.2009 - 08.2010
  • Managing internal travel, transport, hotel and guest house arrangements.
  • Controlling the travel cost by cross checking the fares chosen in the system and ensuring the tickets are being issued on time.
  • Also, checking on the routing chosen for the employees.
  • Negotiating different contractual deals with the airline, hotel, guest house and various transport companies globally.

Team Leader

Intelenet Global
01.2006 - 10.2009
  • Streamlined heavily packed training program to ensure more effective delivery of training.
  • Implemented early nesting program to better equip the trainees & improve production readiness.
  • Streamlined the back office part of the campaign to make it more structured and measurable.
  • Successfully introduced & implemented the model of Performance Management & linked incentives for all the programs.
  • Radical improvement in Service Level from 20% to 90%+ on progressively, within two quarters.
  • Received commendations from Top Management & Customer.

Executive Sales

Makemytrip.com
09.2002 - 03.2004
  • Selling Domestic and International Tickets [Mainly US-India-US].

Education

BA -

IGNOU
12.2020 - 05.2024

Skills

Project Management

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Interests

Adventure Sports
Traveling

Cost Reduction

- Identify a new tier 2 city to move the business for effective returns

- Transport cost reduced to 60% 

- Effective planning of resources at reduced cost 

Projects Delivered

28+ projects successfully delivered

Visa

US H1B1 Visa (Exp 2035)

Schenegan Visa (Exp Jul 2025 )

Timeline

BA -

IGNOU
12.2020 - 05.2024

Associate Director

VACO Binary Semetics
07.2019 - Current

Manager Operations

Concentrix
01.2018 - 07.2019

Manager

EXL
11.2010 - 10.2015

Dy. Manager

Globallogic
11.2009 - 08.2010

Team Leader

Intelenet Global
01.2006 - 10.2009

Executive Sales

Makemytrip.com
09.2002 - 03.2004

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Amit BakshiContent Moderation, Travel & customer service