Amit Barua
Pune
Summary
Results-driven B.Com graduate with 11+ years of experience in back office operations, financial services, and administrative support. Skilled in data management, process improvement, and stakeholder coordination. Proven ability to work under pressure, meet deadlines, and ensure accuracy in high-volume environments. Currently seeking opportunities in back office roles in pune.
Overview
13
13
years of professional experience
Work History
Specialist
Maersk global services pvt ltd
Pune
03.2014 - 07.2025
- Maintained accurate records and ensured timely updates in internal systems and tools.
- Coordinated with cross-functional teams for smooth workflow and issue resolution.
- Monitored daily tasks to meet SLAs and compliance standards.
- Supported audit processes by providing required documentation and reports.
- Trained new team members and ensured adherence to company procedures.
- Managed logistics operations to enhance supply chain efficiency.
- Analyzed data trends to improve service quality and operational processes.
- Developed training materials for staff to ensure compliance with procedures.
- Implemented process improvements to streamline workflow and reduce delays.
- Maintained documentation for compliance with industry standards and regulations.
- Facilitated communication between departments to support collaborative efforts.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Developed and implemented specialized procedures for customer service operations.
- Implemented process improvements to increase efficiency and reduce costs.
- Maintained accurate records of customer interactions and feedback.
Back Office operation
Capita
Pune
02.2012 - 11.2013
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Arts - Arts Education
IIHM
Kolkata 01.2009
Skills
- Microsoft Office proficiency
- Administrative expertise
- Organizational abilities
- Data management
- Communication skills
- Typing proficiency
- Outlook and Word usage
- Excel and PowerPoint skills
- Customer service excellence
Highest Career Level
5+ years experience
Eligible To Work In
India
<Enter your own>
- Total Experience: 12
- Hospitality & Tourism
- Logistic Support
- Date of Birth: 06/06/87
Languages
English
Intermediate (B1)
B1
Affiliations
- Travel: Avid traveler, gaining new perspectives and adaptability through exploring different cultures.
- Film Enthusiast: Passionate about analyzing films across genres, which enhances critical thinking and creativity.
Timeline
Specialist
Maersk global services pvt ltd
03.2014 - 07.2025
Back Office operation
Capita
02.2012 - 11.2013
Bachelor of Arts - Arts Education
IIHM
Similar Profiles
Ragul DRagul D
Analyst – Cost for PTP Marine at A.P. Moller Maersk Global services PVT LTDAnalyst – Cost for PTP Marine at A.P. Moller Maersk Global services PVT LTD
CA Uma VyavahareCA Uma Vyavahare
Associate Director at TIAA Global Capabilities Centre Pvt LtdAssociate Director at TIAA Global Capabilities Centre Pvt Ltd
PALLAVI RANEPALLAVI RANE
Master data steward analyst at Akzonobel Global Business Services LLPMaster data steward analyst at Akzonobel Global Business Services LLP
Poornima MendesPoornima Mendes
Senior Analyst, Strategic Data Management & Governance at Phreesia India Pvt LtdSenior Analyst, Strategic Data Management & Governance at Phreesia India Pvt Ltd
Pooja TrivediPooja Trivedi
Senior Account Head- Customer Growth West at InfobipSenior Account Head- Customer Growth West at Infobip